David Hartman

VITA Customer Satisfaction Survey

VITA commissioned the Center for Survey Research (CSR) at the University of Virginia in August 2005 to conduct a survey of in-scope agencies. The purpose of the survey was to assess customer satisfaction with the services provided by VITA. The survey was conducted in two phases. Phase 1 consisted of a pilot study involving semi-structured telephone interviews with a small sample of customers to identify key issues, perceptions, and opportunities to be covered in a census survey. Phase 2 was a web-based survey addressed to all agency directors and IT managers of in-scope agencies. Of the 151 agency directors and IT department managers 89 completed the web-based survey.
Year
2005
Area of Survey Study

Fairfax DFS Client Satisfaction Survey

The 2005 Fairfax County Department of Family Services (DFS) Customer Satisfaction Survey was conducted during the fall of 2005. Survey packets were mailed to the home ad-dresses of 3,500 DFS customers. The response rate for this survey is 41.9 percent. The questionnarie was available in five languages in addition to English. The purpose of the survey was to assess the level of client satifaction with services provided by DFS and determine the major factors that impact the level of satisfaction.
Year
2005
Area of Survey Study

Albemarle DSS

Client satisfaction study conducted between July and October 2005. Questionnaires were sent to 2,000 DSS clients randomly selected from a list of all DSS clients. Of the 2,000 questionnaires mailed, 1,825 had valid addresses. Completed questionnaires were received from 663 respondents for a net response rate of 36.3%.
Year
2005
Area of Survey Study

Stafford County Employee Satisfaction 2004

The 2004 Stafford County Employee Survey was administered to Stafford County`s 756 full- and part-time employees to gain feedback regarding work-related issues that would help in the development of a more participative form of governance. In order to determine the significant items that drive employee satisfaction, questions were divided into key-topic areas.
Year
2004
Area of Survey Study