Virginia State Compensation Board

Virginia Compensation Board Survey of Customer Service

CSR provided assistance with questionnaire design and analysis of the results of a study which sought to find out what customers of the Virginia state compensation Board thought about their services. The respondents comprised Commonwealth`s Attorneys, Commissioners of the Revenue, Regional Jails, City Managers and County Administrators, Clerks of the Circuit Court, Sheriffs, and Treasurers in the state of Virginia. The self-administered mail-out questionnaire asked about specific service activities, new services and overall satisfaction, as well as satisfaction with services which were specific to each type of respondent.
Area of Survey Study