Virginia State Compensation Board

Virginia Compensation Board Survey of Customer Service

CSR provided assistance with questionnaire design and analysis of the results of a study which sought to find out what customers of the Virginia state compensation Board thought about their services. The respondents comprised Commonwealth`s Attorneys, Commissioners of the Revenue, Regional Jails, City Managers and County Administrators, Clerks of the Circuit Court, Sheriffs, and Treasurers in the state of Virginia. The self-administered mail-out questionnaire asked about specific service activities, new services and overall satisfaction, as well as satisfaction with services which were specific to each type of respondent.
Year
2000
Area of Survey Study