What kinds of projects are done at CSR?

CSR has conducted a wide range of projects. We have worked on behalf of academic researchers, government agencies, private foundations, businesses, and non-profit organizations.

CSR is experienced with an array of contact modes:

  • Telephone interviewing (with WinCATI)
  • Mail-out survey and contact services
  • Web-based data collection
  • In-person interviewing

CSR has recently purchased Quatlrics which allows for the creation and implementation of sophisticated, user friendly online surveys. Qualtrics can be used to schedule both reminder and thank-you emails based on completion of the survey.

What services does CSR provide?
CSR is a full-service research facility. We offer customized project design, professional interviewing, and data collection using the latest survey technologies, as well as data analysis and report preparation.

How much does it cost to do a survey?
CSR's rates are competitive with other academic and commercial survey organizations. Project costs can vary widely depending on factors such as the scope of services you require, the survey methodology used, the number of respondents, the nature of the sample, etc. Costs can range anywhere from $5,000 to $150,000. So while typical projects have been in the $20,000 to $50,000 range, we have also done smaller and larger projects. We invite you to contact one of our senior staff to discuss the scope of your project and factors that govern cost.

What's the best way to collect data for my project?
CSR can advise you on the most productive and cost-effective method for collecting your data: telephone, mail, electronically, or in-person. CSR ensures scientific validity of your study by helping specify procedures for selecting respondents within households, securing cooperation, and following up incomplete interviews or questionnaires.

Who writes the questions for my survey?
CSR can write the question for you or can assist you in writing your own. We will help you determine the best question formats to measure people's opinions, experiences, attitudes, and behaviors. We can advise you on the proper sequencing of items, a critical design feature for maintaining objectivity and ensuring that respondents understand your questions.

Can I get a copy of one of your old reports?
Most are available for a nominal fee. Contact Ila Crawford for details and specific costs.

Custom Project Design

We will help you clarify your study objectives and advise you on how to get the most research value from available resources.

Data Collection

We specialize in the use of Computer-Assisted Telephone Interviewing and Personal Interviewing.

Data Analysis

CSR prepares statistical analyses and reports of survey results ranging from simple tabulations to authoritative, in-depth narrative reports.


Search Completed Projects

A pre-election random digit dial survey of registered voters in the 25th Senate District (Charlottesville City Albemarle Greene Madison and Nelson Counties). Questions focused on the election rating political figures Charlottesville town reversion and life satisfaction. The design and implementation of the poll were assisted by students in the Department of Government and Foreign Affairs’ Public Opinion class and by students in the Department of Sociology’s Survey Research Methods class.
Data entry and basic frequencies for a survey of native versus transfer students’ satisfaction levels.
CSR consulted on layout and analyzed the data from a survey of 4 regional public schools regarding their instructional use of computers.
A survey of identified purchasers of soapstone fireplaces to ascertain owner demographic profiles patterns of product use and levels of satisfaction.
Design and analysis work to adapt and improve the questionnaire used in the National Survey of Children and Parents. The goal is to generate a Virginia parenting questionnaire that could explore parent-child relationships in a specialized statewide survey.
An RDD (random digit dial) telephone survey that inventories adult household members in order to describe the skills and training of the labor force and measure the commuting behavior and attitudes of workers in Maryland's Harford and Cecil counties.
Worked with Dr. Steve Nock on a survey to measure student interest in athletic participation at 3 NCAA Division II colleges. Provided technical assistance in design and formatting of questionnaire pretest and revision data entry protocols. Performed data entry for 3 surveys from 3 universities provided assistance in resolution of data base management problems. This was intended in part to be a pilot for a model survey usable in schools nationwide.
This survey replicates the vignette study designed for the Virginia based survey conducted in Spring of 1994 with the major difference that the sample is a national one.
Third in a series of annual surveys aimed at evaluating computer users' level of satisfaction with computing resources at UVA.
An RDD telephone survey of Charlottesville and two other cities along with seven surrounding county residents to elicit information on whether the community would be interested in having a minor league baseball team in the area.
Analysis of data collected at the Medical Center on issues related to a team approach involving different specialization areas in the provision of health care.
CSR advised in questionnaire development and conducted mailout tracking and data entry activities for a survey on the influence of the seeker church movement. This study was the basis for a doctoral dissertation in Sociology which received support from a grant to Professor James Hunter.
A mail survey of VSBA members to obtain opinions regarding programs and services offered by the Association as well as suggestions for improvement.
A telephone survey of Charlottesville area residents to determine level of interest in and potential usage of a skating rink addition to the Downtown Mall.
For the third consecutive year CSR conducted a survey of Prince William County residents. The survey replicated those fielded in 1993 and 1994 adding a section in which respondents rate the importance of alternative strategic planning goals for the County.
Development of coding schemes data entry and analysis for open-ended responses on a survey of satisfaction with the program among Darden alumni.
Employers with worksites in the Commonwealth were interviewed by telephone to learn about the health related activities programs and resources they offer their employees. On behalf of Project Assist a special initiative that helped fund this study particular emphasis was placed on smoking policies and programs.
CSR programmed the questionnaire into CATI and fielded a survey using elite interviews to obtain information on legal ramifications and contractual arrangements in the hiring and firing practices of business.
Organized focus groups statewide comprising a range of professional and socioeconomic levels. Their purpose was to assess the impact of possible Trigon initiatives to educate the general public about advanced directives for health care.
A study of recent surgery patients at the University of Virginia Hospital. The questionnaire asked recent surgery patients to recall their stay at the hospital and rate their experience with specific emphasis on the management of their pain. A special listing of recent patients prepared by the hospital was sampled for each wave of calling. The survey was conducted by phone in 3 waves over 2 years.
Created customized database and supervised data entry for questionnaire (developed by Darden students) to learn about the purchasing behavior of UVA football fans.
A mail survey of teachers of dance drama music the visual arts and creative writing in primary and secondary schools in the state of Virginia. Its two main purposes were to assess teacher expectation of changes in arts education over the next five to ten years in response to changes in technology school organization and other factors and to assess the plans of fine arts teachers for continuing their own education as they relate to these expectations.
CSR served as primary investigator for this statewide study. Professors Steve Nock and Peggy Plass assisted in study design application of focus group methods questionnaire development and data analysis. Questionnaire distribution to agency clients was coordinated through youth service agencies around the state. CSR mailed out a separate questionnaire to providers of youth services.
Parents of school age children in four Virginia metropolitan areas were asked about their preferences and expenditures for elementary education and housing. Results of this telephone survey were used in econometric models aimed at improving our understanding of the policy effects of a school voucher system. This doctoral dissertation project was funded by an NSF Dissertation Improvement Grant to Professor Edgar O. Olsen on behalf of graduate student Benjamin P. Scafidi Jr.
This mail survey of UVA Alumni Association members asked about involvement in association activities readership of Alumni News leisure activities purchasing habits and income. Results will be used to attract advertisers for Alumni News.
Programming and consultation services for a study of smoking cessation among University of Virginia Hospital patients.
Questionnaire development and design consulting for a satisfaction survey of library patrons.
Consulting on study design question wording questionnaire layout for mail-out survey of teaching faculty at the University of Virginia.
Developed and laid out supplementary questionnaire materials for study of patients in two primary care centers located in Buckingham and Orange County Virginia.
Design consulting and proposal review services.
Third-year follow-up and elaboration of original Gender Climate Survey of 1993. Mail survey of faculty students and staff at the Darden School of Business Administration focusing on gender climate and its impact on relations among faculty staff and students. Student surveys were administered electronically using an adaptation of CATI technology.
Concurrent with the city-wide citizen satisfaction survey a more detailed survey of neighborhood needs and planning priorities was conducted in six lower-income neighborhoods that are designated as Community Development Block Grant (CDBG) Neighborhoods. A dual-mode methodology was used selected households were interviewed by telephone or in person using Computer-Aided Personal Interviewing (CAPI) technology.
This study consisted of in-depth unstructured telephone interviews with employers in the City of Charlottesville. Its purpose was to gather information regarding hiring and training practices employers' expectations of employees and the extent and nature of job opportunities for people with no more than a high school education.
A mail-out questionnaire survey of students faculty and staff at the Darden School of Business Administration. The study focused on the issue of the gender climate at the school and the impact that gender issues have had on relations between students faculty and staff. The study used both "on-disk" and paper versions of the questionnaire.
Data cleaning and multivariate analyses of 1 000 interviews from a field survey of rural Guatemalan residents. The analysis is the basis for a doctoral dissertation.
A mail-out survey of University of Virginia undergraduates. The survey was designed to assess the athletic interests and abilities of UVA students with a particular emphasis on gender differences. First year students were oversampled in this study.
An RDD telephone survey of Charlottesville residents designed to determine citizens' preferences for future planning. The questionnaire asked residents to give their expectations of future city planning and to prioritize spending on budget items using an innovative "paired-comparison" survey method.
A telephone survey of University of Virginia students to assess their preferred forms of entertainment and leisure activities and their awareness and evaluation of the University Union. The study design includes oversamples of graduate students African-American students and Asian students. A follow-up to the 1989 Assessment with substantially improved questionnaire design.
CSR provided facilities and full technical support for annual fund raising phonathons held by the University of Virginia's College of Arts and Sciences in Fall 1989 Spring 1990 Fall 1990 Spring 1991 Fall 1991 Spring 1992 Fall 1992 and Fall 1993.
This telephone survey was designed to determine citizen satisfaction with both county services and government. The questionnaire asked respondents to rate their satisfaction with public safety human services planning and development neighborhood maintenance mental health services the attraction of new businesses and programs for the elderly.
Second-year follow-up and elaboration of original Gender Climate Survey of 1993. Mail survey of faculty students and staff at the Darden School of Business Administration focusing on gender climate and its impact on relations among faculty staff and students. Student surveys were administered electronically using an adaptation of CATI technology.
A self-administered questionnaire survey of University of Virginia students. The study was designed to gauge student's awareness of racial and multicultural issues. Students responded to questions "on-line" through UVA.'s microcomputer network.
A telephone survey of the City of South Boston and Halifax county residents. The study was designed to assess citizen attitudes concerning the proposed reversion of the City of South Boston to town status and measure levels of political involvement in South Boston and Halifax. Results were used as a basis for expert court testimony by Prof. Thomas M. Guterbock Department of Sociology UVA.
An analysis project including compiling exact geographic specifications for the legislative districts of the study area both past and present compiling and tabulating social and demographic data for the study area analyzing the degree of connection and similarity in the component parts of the area and measuring the degree of topological compactness and population compactness. The analysis was used by Professor Thomas M. Guterbock in expert court testimony.
A pre-election telephone survey of registered Virginia voters using random digit dialing. The survey focused on the 1992 Presidential election and on voters' potential support for proposed general revenue bond issues in support of higher education. The design and implementation of the poll was conducted in collaboration with George Mason University's Survey Research Laboratory.
Fairfax County Neighborhood and Community Services (NCS) wanted to gather information on Customer Satisfaction for five different centers/services. These included Human Services Transportation (HST) Senior Centers (SC) Community Centers Teen Centers and Technology Centers. CSR reviewed and edited questionnaires ran mail and web surveys for HST and SC entered data gathered by NSC for the other centers and provided data tables for 736 total respondents and a methods report.
Web and paper survey designed to assess employees’ satisfaction with their work environment and give employees an opportunity to contribute their ideas and opinions to help make the City of Charlottesville a better place to work. CSR had previously conducted similar surveys for the City in 2006 2010 2012 and 2014.
CSR conducted a statewide survey contacting a probability sample of 14 000 addresses by mail. Households were invited to participate by paper or web. Experiments with mail-forward or web-forward protocols and white or brown outgoing envelopes were conducted. The sample was stratified to represent 17 planning districts. The survey was offered in English and Spanish. There were 3 252 completed surveys. A companion "crowd-sourced" survey was conducted garnering 2 389 responses. The demographics of the respondents and patterns of response differed across the sample and the crowd-sourced datasets.
CSR collaborated with the Council for Professional Recognition to conduct a multi-mode survey in English and Spanish involving web and paper quantitative data collection of 8 500 Child Development Associate credential holders. The project used a responsive design to target subgroups in the sample for which response was lagging. There were 1 600 completed questionnaires.
We developed a questionnaire fielded it in Qualtrics and then interviewed some respondents in order to improve the questionnaire. Long-term goal of the pilot was to be ready for a larger grant to survey a more comprehensive group of professional DT-LVAD center staff.
Project ID Title Principal Investigators Year
4.018 Empathy - School of Medicine (SOM) Tom Guterbock & Julie Connelly 2004
3.005 Northern Shenandoah Valley Regional Workforce Survey 2003 Tom Guterbock & Robin Bebel 2003
3.024 Race & Anxiety Tom Guterbock 2003
3.006 Reston Consult Tom Guterbock 2003
3.025 Engineering Expertise Tom Guterbock 2003
7.19 Student Health--ALC Norming Survey '03 Abdoulaye Diop 2003
3.007 Health Behavior Survey Consult Tom Guterbock 2003
3.999 Community Engagement of Older Americans Tom Guterbock 2003
3.008 Organizational Integrity Survey Margaret Cording 2003
3.009 Darden First Year 2003 Tom Guterbock 2003
3.01 Darden Second Year 2003 Tom Guterbock 2003
3.012 PWC Employee Satisfaction 2003 Tom Guterbock 2003
3.013 Financial Conflicts of Interest Tom Guterbock 2003
3.014 Ethical Practices Among Nurse Practitioners and Social Workers Tom Guterbock 2003
3.016 American Medical Student Association (AMSA) II Tom Guterbock 2003
3.017 Pilot Study for the National Survey of the Mining Population (NIOSH) Tom Guterbock & David Hartman 2003
3.001 Durham Survey of Inter-Ethnic Conflict Tom Guterbock 2003
3.018 DMV Customer Satisfaction 2003 Tom Guterbock 2003
3.002 Catastrophic Event Survey of Emergency Room Physicians Tom Guterbock 2003
3.019 Community Shielding in the National Capitol Region Tom Guterbock 2003
3.003 Rappahanock-Rapidan (PD9) Regional Labor Force Survey Tom Guterbock 2003
3.02 Rockville Employee Robin Bebel 2003
3.004 American College of Radiology David Hartman 2003
3.021 Albemarle County Citizen Satisfaction 2004 Tom Guterbock 2003
2.004 Darden 1st Year Tom Guterbock 2002
2.006 Ethical Issues Among Nurse Practitioners Tom Guterbock 2002
2.007 Ethical Regulations for Innovative Surgery Tom Guterbock 2002
2.009 City of Charlottesville -- Cable Service Tom Guterbock 2002
2.011 Youth Leadership Initiative 2002
2.012 ACRL 2002 Annual Survey of Academic and Research Libraries Tom Guterbock 2002
2.013 Bryn Mawr II Tom Guterbock 2002
2.014 DMV Customer Satisfaction 2002-2003 David Hartman 2002
2.015 Pilot Survey of Oxycontin Abuse Tom Guterbock 2002
2.016 ETS (Educational Testing Service) Tom Guterbock 2002
2.017 Williamsburg Older Adults Tom Guterbock 2002
2.02 Prince William County Citizen Satisfaction 2003 Tom Guterbock 2002
2.001 AAPOR Certificates 2002
2.002 Darden 2nd year Tom Guterbock 2002
2.003 AAPOR Evaluations Tom Guterbock 2002
0.026 Roanoke County Schools Kate Wood 2001 Reston Community Center Citizen Survey Kate Wood 2001
1.022 Faculty Leave II - Rhoads Steven Rhoads 2001
1.023 AAPOR Certificates Tom Guterbock 2001
1.024 DMV Customer Satisfaction Survey Tom Guterbock 2001
1.027 Policy Expectations Survey Dean Lacy & Phillip Paolino 2001
1.029 Woodson Data Entry John Holmes 2001
1.002 Political Obligation George Klosko & David Klein 2001
1.032 ACRL 2001 Annual Survey of Academic and Research Libraries Tom Guterbock 2001
1.003 Institute for Practical Ethics at UVA Ruth Bernheim 2001
1.036 Urban Institute/Non Profits 2001