What kinds of projects are done at CSR?

CSR has conducted a wide range of projects. We have worked on behalf of academic researchers, government agencies, private foundations, businesses, and non-profit organizations.

CSR is experienced with an array of contact modes:

  • Telephone interviewing (with WinCATI)
  • Mail-out survey and contact services
  • Web-based data collection
  • In-person interviewing

CSR has recently purchased Quatlrics which allows for the creation and implementation of sophisticated, user friendly online surveys. Qualtrics can be used to schedule both reminder and thank-you emails based on completion of the survey.

What services does CSR provide?
CSR is a full-service research facility. We offer customized project design, professional interviewing, and data collection using the latest survey technologies, as well as data analysis and report preparation.

How much does it cost to do a survey?
CSR's rates are competitive with other academic and commercial survey organizations. Project costs can vary widely depending on factors such as the scope of services you require, the survey methodology used, the number of respondents, the nature of the sample, etc. Costs can range anywhere from $5,000 to $150,000. So while typical projects have been in the $20,000 to $50,000 range, we have also done smaller and larger projects. We invite you to contact one of our senior staff to discuss the scope of your project and factors that govern cost.

What's the best way to collect data for my project?
CSR can advise you on the most productive and cost-effective method for collecting your data: telephone, mail, electronically, or in-person. CSR ensures scientific validity of your study by helping specify procedures for selecting respondents within households, securing cooperation, and following up incomplete interviews or questionnaires.

Who writes the questions for my survey?
CSR can write the question for you or can assist you in writing your own. We will help you determine the best question formats to measure people's opinions, experiences, attitudes, and behaviors. We can advise you on the proper sequencing of items, a critical design feature for maintaining objectivity and ensuring that respondents understand your questions.

Can I get a copy of one of your old reports?
Most are available for a nominal fee. Contact Ila Crawford for details and specific costs.

Custom Project Design

We will help you clarify your study objectives and advise you on how to get the most research value from available resources.

Data Collection

We specialize in the use of Computer-Assisted Telephone Interviewing and Personal Interviewing.

Data Analysis

CSR prepares statistical analyses and reports of survey results ranging from simple tabulations to authoritative, in-depth narrative reports.


Search Completed Projects

CSR developed sample design and assisted Professor Callahan with instrument development for survey of high school female athletes around the state to determine their views on when tennis volleyball and basketball seasons should be scheduled. Results inform VHSL in its response to current Title IX litigation regarding the scheduling of sports for girls' teams in three divisions of VHSL
This telephone survey measured the satisfaction of customers’ interaction with the NCAA Clearinghouse. Questions posed to parents and guidance counselors included the clarity of the eligibility requirements and the degree to which eligibility requirements were made known. CSR designed the survey and collected the data.
This is the sixth-annual mail-out survey to evaluate satisfaction with computing and telephone services provided by ITC to faculty staff graduate students and undergraduate students at UVA. The 1998 survey included a focus on connectivity issues.
This is the second in a series of telephone surveys of Virginia residents who have used DMV services in the last year. The goal is to assess customer satisfaction with visits to DMV offices use of mail services telephone contacts and use of the Internet.
This was the sixth in a series of telephone surveys of randomly selected Prince William County residents. Residents respond to questions regarding their satisfaction with County services such as public safety human services planning & development and parks & recreation. New questions were added regarding labor force issues the Internet and computers.
This survey measured interest and involvement in intercollegiate athletics among students at UVA. Using a questionnaire developed by NCAA CSR added supplementary questions conducted the mailing and tracking of the survey performed data entry and analysis and prepared a report of the results.
For the fifth consecutive year CSR conducted a survey of Prince William County residents. The survey replicated those fielded in 1993 1994 1995 and 1996. New questions were aimed at assessing attitudes towards the new teen curfew ordinance and the series of questions from 1996 regarding planning issues was repeated.
Telephone interviews were completed with paper mills to assess the current oil purchasing patterns in the paper industry in the United States. CSR conducted advance mailing questionnaire development offline CATI and data analysis.
CSR conducted semi-structured interviews and tracked responses for a telephone survey on post-graduate experiences following participation in service learning projects such as the University Internship Program and Madison House. CSR also assisted with data collection and processing.
CSR performed data entry and provided a database for the Institutional Assessment and Studies Office for a survey to assess the quality of the undergraduate education at UVA.
Assisted in instrument development and sample design for evaluating the efficacy of family counseling and intervention services provided by a leading private-sector social service firm.
A statewide pre-election random digit dial survey of registered voters. The design and implementation of the poll were assisted by students in the Department of Government and Foreign Affairs' Public Opinion class and by students in the Department of Sociology's Research Workshop. This survey was one of the first to show that candidate Jim Gilmore had taken a decisive lead in the race. Partial funding provided by Professor Kenneth Goldstein Arizona State University.
Fifth in a series of annual surveys aimed at evaluating satisfaction with computing and telephone services provided by ITC to faculty staff graduate and undergraduate students at UVA.
CSR provided consulting on questionnaire format and statistical analyses for a survey of businesses that measures their opinions regarding the use of alliances to develop enduring competitive advantage as well as other aspects of alliance relationships. Data entry was also provided.
A third wave in our population-based evaluation of a statewide media campaign designed to promote responsible fatherhood in Virginia and increase awareness of the impacts of father-absence on children. After a second phase of media distribution of messages from the campaign CSR conducted 600 interviews with a fresh statewide sample in May 1997. The final report shows that the media campaign had a significant impact on attitudes about fathers and knowledge of some key facts but the second phase was less effective.
Consultation on questionnaire development data entry services and statistical analysis for a series of surveys on teaching and learning practices of middle-school teachers and students.
This is a nationwide survey of 22 Hospices including approximately 2000 volunteers and 667 staff members. CSR helped develop the questionnaire conducted the mailing and tracking of the surveys prepared the data file and handled the data entry.
CSR designed and conducted six semi-structured telephone interviews of graduating fourth year UVA Computer Science students then used the results of these interviews to develop an on-disk survey completed by all members of the Computer Science graduating class. The survey measured satisfaction with the newly designed curriculum quality of instruction career preparation and the environment in the department.
For a second consecutive year CSR conducted a survey and analyzed data to show usage patterns for the Charlottesville-Albemarle Airport. Eight travel agencies were selected based on volume of business. Data were collected on site into laptop computers with customized data entry fields resembling the layout of a ticket stub.
In two stages of semi-structured telephone interviewing CSR explored residential location decision-making of middle income homebuyers in the City of Lynchburg and the adjacent areas of Bedford and Campbell Counties. Initial interviews with area realtors aided in the development of a workable homebuyers’ questionnaire. Results indicate that newly developing areas of Lynchburg city are potentially competitive in the local market.
CSR worked with the Upward Bound Program a college preparatory program for high school students from educationally disadvantaged backgrounds. CSR designed a questionnaire for administration to former Upward Bound students to measure how well the program prepared them for the academic demands of college.
This study measured the effectiveness of the "Leading Strategic Change" course offered to employees at Banc One and taught at the Darden School of Business at the University of Virginia. CSR consulted on questionnaire design conducted mailing and tracking of the surveys prepared the data file performed the data entry and provided statistical analysis and summary and tables.
Telephone interviews were completed with managers of retail paint stores in the United States and Canada to determine customer preferences and market shares for various types of paint spray equipment. The sample was designed to represent seven North American sales regions.
Robert Spekman of the Darden School of Business contracted CSR to do the data entry and statistical analysis for an international study of complete supply chains.
An RDD telephone survey of 1500 adults assessing their social involvement organizational membership community attachment volunteer activities social and political trust interest in politics and local political participation. By design half of respondents were age 50 or older. Results challenge the claim that "social capital" is declining in the United States. A full report "Maintaining America's Social Fabric" was released nationally in December 1997.
This phone survey measured patients' satisfaction with selected primary care physicians who are participating in a program called Teaching Partners. The questionnaire asked respondents to rate their satisfaction with many aspects of their primary care visit. A monthly sample of patients was provided by the Health Sciences Center. The survey was conducted over 1 year.
A pre-election RDD survey of registered voters in the city of Charlottesville and Albermarle county. Questions focused on the 1996 presidential race and on related economic and political issues. The design and implementation of the poll were assisted by students in the Department of Government and Foreign Affairs’ Public Opinion class and by students in the Department of Sociology’s Survey Research Methods class which asked additional questions about Ground Hog Day.
Conversion of a self-administered questionnaire to computerized form in Ci3. The instrument is designed for use in a nationwide assessment of the progress of collegiate student-athletes.
Design consulting on survey mode and sample design for a survey of health needs in the city of Harrisonburg and surrounding Rockingham county Virginia.
A nationwide telephone survey to determine how and why high school student athletes register with the NCAA Clearing House. CSR developed an initial design pretest and completed 30 semi-structured interviews with coaches and students. CATI programming sample handling and calling were conducted by CSR.
Fourth in a series of annual surveys aimed at evaluating computer users' level of satisfaction with computing resources at UVA.
This survey evaluates the outcome of patients of heart surgery through an online interview to be conducted by the medical staff of the Heart Center. CSR designed and programmed the questionnaire determined a sampling plan and educated the interviewers in correct protocol for maintaining a standardized continual survey for post-discharge patients.
An analysis project including preparation of maps and measurements of population compactness. Analysis provided to Professor Thomas M. Guterbock for use in expert court testimony.
This survey measured the computer experience and usage patterns of medical students at the University of Virginia. CSR performed the data entry and some statistical analysis.
For the fourth consecutive year CSR conducted a survey of Prince William County residents. The survey replicates those fielded in 1993 1994 and 1995. This survey included a special module of questions focusing on planning and development issues.
Extension of work done on supply management chain survey completed in 1995. Robert Spekman and Tim Patrick of the Darden School of Business contracted CSR for assistance in entering a relational database on supply chain management as well as developing a codebook for use with Excel and SPSS.
In connection with a Virginia statewide media campaign launched in Spring 1996 CSR conducted an evaluation of media impact using a pre-post panel design. An initial RDD sample of 505 was evenly split between fathers and other adults. The telephone instrument measured importance of fatherhood knowledge of facts about fatherhood perceived impact of father absence media exposure a scale of attitudes on parental roles and simple measures of parent involvement. Re-interviews were attempted with all Wave I respondents in August 1996 resulting in a panel retention of 80 percent. Simultaneously 200 "post-only" interviews were conducted with a new sample.
Consulting on question wording.
Telephone survey of UVA. faculty who had filed patent disclosure forms within the past five years faculty were asked about their experiences with and concerns about the University's patent policies.
CSR conducted focus groups with enlisted personnel and officers from all four branches of the armed services about financial services and military personnel needs. From this process a questionnaire was developed to assess the satisfaction of military personnel stationed in the U.S. and overseas with the financial services available on military bases. Data collection was done by the sponsoring agency. CSR assisted DMDC in developing a data analysis plan.
CSR provided data entry and statistical analysis for a questionnaire survey on training in alternative dispute resolution in environmental mediation.
Six local travel agencies were visited and data from ticket stubs were entered into laptop computers. An analysis of the data was used to show usage patterns for the Charlottesville-Albemarle airport.
A pre-election random digit dial survey of registered voters in the 25th Senate District (Charlottesville City Albemarle Greene Madison and Nelson Counties). Questions focused on the election rating political figures Charlottesville town reversion and life satisfaction. The design and implementation of the poll were assisted by students in the Department of Government and Foreign Affairs’ Public Opinion class and by students in the Department of Sociology’s Survey Research Methods class.
Data entry and basic frequencies for a survey of native versus transfer students’ satisfaction levels.
CSR consulted on layout and analyzed the data from a survey of 4 regional public schools regarding their instructional use of computers.
A survey of identified purchasers of soapstone fireplaces to ascertain owner demographic profiles patterns of product use and levels of satisfaction.
A RDD Telephone survey of planning district 10 residents (Charlottesville Albemarle Fluvanna Greene Louisa and Nelson Counties) assessed behavioral health risks as measured by the Behavioral Risk Factor Surveillance Survey. Rural residents were over-sampled to achieve equal sizes of rural and urban residents.
Developed interview script for a telephone survey of prospective donors to the University Capital Campaign.
CSR provided consulting statistical analysis and data entry assistance for a poll on internet usage conducted by the students in the Department of Sociology’s Computers and Society course.
An elite telephone survey of pastors of churches to learn what kinds of mental health support services they provide. The study population included churches across all Protestant denominations throughout the southeastern U.S. While the main focus was on Black rural churches we also interviiewed some non-Black and non-rural churches for comparison.
Project ID Title Principal Investigators Year
6.003 PWC Citizen Satisfaction 2006 Tom Guterbock 2006
6.004 Rockville Internal Satisfaction Survey Robin Bebel 2006
6.007 C-TPAT - ViaTech Systems Tom Guterbock 2006
5.005 Anthem/TEACH Survey of Health Information Preferences Tom Guterbock 2005
5.023 VITA Customer Satisfaction Survey David Hartman 2005
5.006 Albemarle DSS David Hartman 2005
5.024 Albemarle County Leverage Analysis Tom Guterbock 2005
5.007 Survey of Attitudes on Critical Infrastructure Protection Vulnerability and Public Confidence Tom Guterbock 2005
5.025 TNE - Semi-structured Ivs Tom Guterbock 2005
5.008 NW3C Survey of white Collar Crime Tom Guterbock 2005
5.026 Charlottesville Planning Needs 2006 Tom Guterbock 2005
5.009 VITA (Consulting) David Hartman 2005
5.027 Spotsylvania County Citizen Satisfaction 2005 Tom Guterbock 2005
5.01 Arlington Early Childhood Tom Guterbock 2005
5.028 Center for Politics - 2005 Governor's Race Tom Guterbock 2005
5.011 DMV Wait-Time Timing Study Tom Guterbock 2005
5.029 UVA Honor Survey for Faculty Tom Guterbock 2005
5.012 Darden 2nd Year 2005 Tom Guterbock 2005
5.03 PWC Organizational Survey 2006 Tom Guterbock 2005
5.013 Tobacco Vendors David Hartman 2005
5.031 Strayer VYTP Smoking Cessation Robin Bebel 2005
5.014 International Neuropsychological Society (INS)/ ILC Tom Guterbock 2005
5.032 DMV Customer Satisfaction 2006 David Hartman 2005
5.015 York County Youth Commission Tom Guterbock 2005
5.033 American Medical Student Association (AMSA) - NPCW 2005 Tom Guterbock 2005
5.016 PWC Organizational Survey 2005 (Employee Satisfaction) Tom Guterbock 2005
5.001 Innovative Surgery II Tom Guterbock 2005
5.017 UVA Economic Impact Analysis Deborah Rexrode 2005
5.002 Fairfax County Nonprofit Tom Guterbock 2005
5.018 Fairfax DFS Client Satisfaction Survey David Hartman 2005
5.003 American Medical Student Association (AMSA) 2005 - 1 Tom Guterbock 2005
5.02 UVA Cancer Center CIM - Patients/Family Tom Guterbock 2005
5.004 American Medical Student Association (AMSA) 2005 - 2 Tom Guterbock 2005
5.022 Schwenzer - Moral Distress Tom Guterbock 2005
4.006 American Medical Student Association (AMSA) IV Tom Guterbock 2004
4.007 DMV Transaction Timing 2004 Tom Guterbock 2004
4.009 PWC PPP Counter Customer Survey Tom Guterbock 2004
4.01 ASAP Community Survey Development Tom Guterbock 2004
4.011 Substance Abuse (Recovery Groups Survey) Tom Guterbock 2004
4.012 RCC Citizen Satisfaction Survey Tom Guterbock 2004
4.015 Spotsylvania County Citizen Satisfaction 2004 Tom Guterbock 2004
4.018 Empathy - School of Medicine (SOM) Tom Guterbock & Julie Connelly 2004
4.019 Stafford County Employee Satisfaction 2004 David Hartman 2004
4.02 PWC Citizen Satisfaction 2005 Tom Guterbock 2004
4.021 Faculty and TA Perspectives on Student Use of Alcohol and Drugs Tom Guterbock & Susan Bruce 2004
4.001 LGOC Tom Guterbock & Kate Wood 2004
4.022 PWC - Leverage Analysis 2004 Tom Guterbock 2004
4.002 PWC Citizen Satisfaction 2004 Tom Guterbock 2004
4.003 American Medical Student Association (AMSA) III Tom Guterbock 2004
4.004 Darden First Year 2004 Tom Guterbock 2004