What kinds of projects are done at CSR?

CSR has conducted a wide range of projects. We have worked on behalf of academic researchers, government agencies, private foundations, businesses, and non-profit organizations.

CSR is experienced with an array of contact modes:

  • Telephone interviewing (with WinCATI)
  • Mail-out survey and contact services
  • Web-based data collection
  • In-person interviewing

CSR has recently purchased Quatlrics which allows for the creation and implementation of sophisticated, user friendly online surveys. Qualtrics can be used to schedule both reminder and thank-you emails based on completion of the survey.

What services does CSR provide?
CSR is a full-service research facility. We offer customized project design, professional interviewing, and data collection using the latest survey technologies, as well as data analysis and report preparation.

How much does it cost to do a survey?
CSR's rates are competitive with other academic and commercial survey organizations. Project costs can vary widely depending on factors such as the scope of services you require, the survey methodology used, the number of respondents, the nature of the sample, etc. Costs can range anywhere from $5,000 to $150,000. So while typical projects have been in the $20,000 to $50,000 range, we have also done smaller and larger projects. We invite you to contact one of our senior staff to discuss the scope of your project and factors that govern cost.

What's the best way to collect data for my project?
CSR can advise you on the most productive and cost-effective method for collecting your data: telephone, mail, electronically, or in-person. CSR ensures scientific validity of your study by helping specify procedures for selecting respondents within households, securing cooperation, and following up incomplete interviews or questionnaires.

Who writes the questions for my survey?
CSR can write the question for you or can assist you in writing your own. We will help you determine the best question formats to measure people's opinions, experiences, attitudes, and behaviors. We can advise you on the proper sequencing of items, a critical design feature for maintaining objectivity and ensuring that respondents understand your questions.

Can I get a copy of one of your old reports?
Most are available for a nominal fee. Contact Ila Crawford for details and specific costs.

Custom Project Design

We will help you clarify your study objectives and advise you on how to get the most research value from available resources.

Data Collection

We specialize in the use of Computer-Assisted Telephone Interviewing and Personal Interviewing.

Data Analysis

CSR prepares statistical analyses and reports of survey results ranging from simple tabulations to authoritative, in-depth narrative reports.


Search Completed Projects

CSR assisted the Department of Student Health with its second annual norming survey of alcohol use by UVA students by designing a stratified sampling plan for the survey. Margins of error were optimized in the design by examining response rates and descriptive statistics from the prior year’s survey.
A citizen survey conducted by telephone to determine residents' opinions about quality of life in Bedford County and about the importance of goals for the County's comprehensive plan as well as to determine their level of satisfaction with a number of services the county provides. Data were analyzed for the County as a whole and separately for each of seven election districts.
For the ninth consecutive year CSR conducted a telephone survey of randomly selected Prince William County residents. The survey replicated those fielded in previous years however some new questions were added regarding growth and development in the County.
A mail-out survey of medical students focusing on their attitudes and expectations vis-a-vis the ethics of health care as a system and on individual choices within that system.
data not yet available
CSR analyzed data from questionnaires collected from second year students at the Darden Graduate School of Business Administration. The questionnaire was designed by a student committee.
CSR was contracted to e-mail and solicit participation from up to 3069 US and Canadian libraries at academic institutions from two-year and junior colleges though doctoral-granting universities. The study gathered data on the types and extent of information literacy programs on offer by participating institutions.
CSR assisted in analyzing data which was collected by a Darden student. The purpose of the study was to reduce the cost of raw material scrap and bottle necks in the manufacturing process.
CSR ran analysis on evaluations of instructors at the 2001 AAOPR conference in Montreal Canada. The results were sent out to the instructors who taught the courses so they could understand what was helpful in the course and what could be improved.
CSR analyzed data from questionnaires collected from first year students at the Darden Graduate School of Business Administration. The questionnaire was designed by a student committee.
CSR conducted a survey which aimed to measure parent and non-parent satisfaction with the current programs and policies of the school system in Roanoke County. The survey also asked about the parents’ satisfaction with their children’s educational experience and gathered information about community opinion pertaining to plans for the future of the Roanoke County schools.
CSR conducted a telephone survey which examined the level of usage and support for the Reston Community Center by residents of Reston. Questions included the amount of support for new program possibilities taxpayers opinion on the tax rate and level of funding for the Community Center and satisfaction with the Community Center’s current programs and facilities.
CSR was contracted to advise on the process of sampling soliciting participation via e-mail questionnaire development and eligibility screening through WinCATI as well as on the overall design of this study of the pressures on assistant professors with newborn and young children. The study gathers data on full-time tenure-track assistant professors with young children including those who have taken parental leave and those who have not. Selected eligible faculty were to be enlisted to complete a confidential telephone interview about their experiences as tenure-track parents.
The survey was part of a national project examining how computer science departments can affect the attrition or retention of undergraduate students in their programs with a particular focus on different patterns of attrition between men and women. Chairpersons and up to 25 faculty from each department were asked questions about their department and their professional activities. The questionnaire was available online in paper form returned by mail fax or email and a few surveys were conducted over the telephone. Response rate achieved from all of these modes was over 68 percent for faculty and 76 percent for chairpersons.
The Department of Public Works and the Office of Planning engaged the services of the University of Virginia's Center for Survey Research to solicit opinion from the building community. This survey included two parts a series of in-depth interviews with Prince William County clients who had recently completed building projects or site plan reviews in the County and a series of interviews with Prince William County planning and development staff
CSR managed data entry of data on twins only available in hard copy. 17 pages (legal size) of eight columns input into Excel and reliability checked.
This is the third annual Internet survey of US and Canadian libraries at academic institutions from two year and junior colleges through doctoral granting universities. The study gathered data on four major categories of library activities collections expenditures library operations and local characteristics or attributes. This year a new series of questions was added to ascertain the types and extent of distance learning programs offered by participating institutions.
CSR provided consulting services to a task force of managers and front-line workers from Prince William County government. The task force studied the various methods available for measuring and improving customer service performance and prepared a toolkit for use by managers in the County agencies.
For the fourth consecutive year CSR conducted a survey which sought to determine the level of satisfaction among Virginia residents who have used DMV services during the year previous to the survey. Various modes of delivering the services were investigated including in person telephone mail Touch Tone and Internet. The overall satisfaction levels with the DMV continued to increase although at a slower rate. A slight migration away from using in-person service towards alternatives such as mail and Internet was observed.
The Appalachian Regional Commission a federal agency encompassing thirteen states uses survey methods to collect data for use in performance measurement. CSR offered advice on methods and measures in light of new requirements from the Government Performance and Results Act.
CSR conducted a statewide RDD telephone survey asking citizens of Virginia about satisfaction with features of major highways and secondary roads. It also asked how satisfied people were with VDOT’s efforts to maintain the roads. The project called for complex sample design and weighting in order to accurately represent the state’s nine VDOT districts and forty-five residencies. Questions were comparable to those used in a nationwide survey conducted by FHWA in 2000.
UVA administrative personnel and faculty were surveyed by mail to determine their views on services provided by the University's purchasing department. Two versions of the survey were developed in order to accommodate differences between classified personnel and faculty research populations with respect to their contact with Purchasing and Material Services.
Consulting on study design question wording questionnaire layout for mail out survey of students at the University of Virginia. CSR received and tracked mail-in responses on behalf of the library.
This telephone survey replicated the 1993 survey to measure citizen satisfaction with both county services and government. The questionnaire asked respondents to rate their satisfaction with public safety human services planning and development neighborhood maintenance mental health services the attraction of new businesses and programs for the elderly.
A random digit dial (RDD) telephone survey of residents in Albemarle County to determine policy preferences and priorities relevant to revision of the county's Comprehensive Plan. Some survey questions replicated those on the 1993 Charlottesville Budget Priorities Survey.
Follow-up survey of subjects interviewed in Phase I. The focus was on determining the effects of a church-based community intervention program on smoking behaviors among rural blacks in Virginia. The Phase II questionnaire included an additional section which investigated perceptions of physical body image desires to alter body image and success in altering body image among females in the sample. A dual mode (phone and in-person CAPI) method was employed.
This telephone survey utilized vignettes which randomly combined circumstances of catastrophic and terminal type illnesses. Its aim was to gather information on opinions regarding the medical treatment of medically "futile" cases. Focus groups were used to develop the survey questions.
A mail-out survey aimed at assessing University of Virginia computer users' level of satisfaction with computing resources provided by Information Technology and Communication at the University of Virginia. Faculty staff graduate students and undergraduates are asked to respond. Second in a series of annual surveys.
A poll undertaken to locate Virginia voters who were undecided in their choice of candidates in Virginia's 1993 governor's race. The voters were located in order to provide a relatively unbiased audience for a televised debate between the candidates George Allen and Mary Sue Terry.
A pre-election random digit dial telephone survey of registered voters in Charlottesville City and Albemarle County. Questions focused on the 1993 governor's race in Virginia and on general economic and social issues related to local and national political issues. The design and implementation of the poll were assisted by students in the Department of Sociology's Computer Applications and Survey Research Methods classes and the Department of Government and Foreign Affairs Public Opinion Class.
CSR conducted an opinion poll concerning attitudes towards race relations at UVA. CSR collected the data for a study being done by a student group at UVA.
For the eighth consecutive year CSR conducted a telephone survey of randomly selected Prince William County residents. The survey replicated those fielded in 1993 1994 1995 1996 1997 1998 and 1999. New questions were added regarding ability and willingness to use cardio-pulmonary resuscitation techniques and changing opinions concerning general satisfaction with County government. A series of questions asked initially in 1998 probing occupation and training and a new series of questions pertaining to public transportation were also included.
CSR conducted a two-wave panel study on behalf of the Marriage Matters project. The study sought to interview engaged couples about their views on covenant marriage. Respondents for the first wave were qualified and selected using sample from an age and marital-status targeted list. During the second wave an attempt was made to re-interview all willing respondents from the second pre-test and the first wave. Panel retention was 78%.
A four wave telephone panel study of the Virginia electorate during the 2000 Virginia campaign for U.S. Senate. The study focused on how voters perceive campaign advertisements and how they define and respond to negativity or unfairness in the messages. An additional cross-section was added to the post-election wave. Survey operations were coordinated for the sponsor by the late Alison Meloy.
CSR conducted a self-administered survey of employees at UVA in order to better understand substance abuse in the UVA community. The study sought to find out how much people know about resources at UVA for substance abuse and to find out what respondents know about substance abuse and if they think about the risks of substance abuse.
CSR prepared a stratified sampling plan and expected margins of error for a mailout self-administered survey of childcare providers in Virginia. The survey covered certain issues including their current practices knowledge program needs and resources.
CSR conducted a self-administered mail-out survey which sought to determine the level of satisfaction among DMV employees. Analysis included determining the levels of satisfaction among various employee groups such as job categories administrations and demographics. The oral presentation included managerial recommendations based on a priority matrix. Employee satisfaction was at a satisfactory level but left room for improvement. The survey did find significant improvement in satisfaction ratings over the 1998 Governor’s survey.
CSR conducted a survey for the Darden school in order to better understand how the faculty feel about the way the executive education program is run. Questions included topics such as how executive education classes are assigned how executive education fits in with faculty’s other duties and the rewards of executive education. The overall response rate for the survey was very high 82%. Results were presented and discussed at a Winter 2001 faculty retreat.
CSR conducted a survey which explored the current attitudes of the American electorate. The questionnaire was developed with the PI and explored such things as character in politics.
CSR assisted the PI in putting together a study of the economic impact of Monticello on the Charlottesville Albemarle area. CSR designed the sampling plan the instrument implementation specifications and performed an on-site pretest of 3 different questionnaires to ensure a reliable instrument. The purpose of the study was to pass out the forms to visitors at Monticello and ask them how they will spend their money while in the area.
Project ID Title Principal Investigators Year
1992.021 Prince William County Citizen Satisfaction Survey 1993
1993.017 Recruitment of Undecided Voters 1993
1994.0192 Darden Gender Climate Survey Charles Denk 1993
1993.018 Charlottesville-Albemarle Election Poll--1993 Tom Guterbock 1993
1993.001 Multicultural Assessment Survey 1993
1993.0041 User Satisfaction Survey for the Library of the University of Virginia Tom Guterbock 1993
1993.0042 Faculty Survey on the University Library 1993 1993
1992.012 Charlottesville-Albemarle Election Poll--1992 Tom Guterbock 1992
1991 Smoking Cessation among Rural Blacks in Virginia--Phase I Tom Guterbock 1992
1991.003 The NINDS TPA Stroke Trial Tom Guterbock 1992
1991.004 End-User Survey on Color-Image Technologies Charles Denk 1992
1992.001 Survey of Evangelical Relief and Development Agencies Tom Guterbock 1992
1992.019 South Boston Town Status Study Tom Guterbock 1992
1992.002 Survey of Undergraduate Experiences of University of Virginia Alumni Charles Denk 1992
1992.0222 Social and Geographic Survey of Southside Virginia Areas Tom Guterbock 1992
1992.005 Northern Virginia Post-Baccalaureate Education Needs Assessment 1992
1992.025 Statewide Class Poll of Virginia Voters Tom Guterbock 1992
1992.007 Health Issues Survey of Planning District Ten 1992
1992.008 Jury Pool Study Jeff Frederick 1992
1992.009 Mail Survey of Divorced Fathers 1992
1989.015 Political Education in American Colleges and Universities 1991
1989.017 Survey of Attitudes on Christian Relief and Development Tom Guterbock 1991
1991.001 Current Political Issues Class Poll Tom Guterbock 1991
1989.013 Substance Abuse in Anesthesiology Training Programs Charles Denk 1991
1989.014 Fredericksburg Area Labor Supply Study 1991
1989.006 Report Card on Albemarle Schools 1990
1989.007 Exit Interviews UVA Graduating Students 1990
1989.009 Breast Cancer Screening Study Steven Finkel 1990
1989.012 Breast Cancer Awareness Study Steven Finkel 1990
1989.018 University Union Assessment Survey - 1989 Tom Guterbock 1989
1989.001 Needs of People with Disabilities in Charlottesville 1989
1989.002 Louisa County Housing Survey 1989
1989.003 The 1989 Virginia Poll Tom Guterbock 1989
1989.0051 Student Assessment Survey Steven Finkel 1989
1989.0052 Student Assessment Survey Steven Finkel 1989
1989.0053 Student Assessment Survey Steven Finkel 1989
1988.001 Social Needs Survey - Jefferson Area Community Census Tom Guterbock 1988
1988.002 Urban Transit Survey - Jefferson area Community Census Tom Guterbock 1988
3.011 ETS Non-AP Teachers Tom Guterbock
1996.013 Fatherhood Seed Grant Development of Virginia Parenting Questionnaire Steven Nock