What kinds of projects are done at CSR?

CSR has conducted a wide range of projects. We have worked on behalf of academic researchers, government agencies, private foundations, businesses, and non-profit organizations.

CSR is experienced with an array of contact modes:

  • Telephone interviewing (with WinCATI)
  • Mail-out survey and contact services
  • Web-based data collection
  • In-person interviewing

CSR has recently purchased Quatlrics which allows for the creation and implementation of sophisticated, user friendly online surveys. Qualtrics can be used to schedule both reminder and thank-you emails based on completion of the survey.

What services does CSR provide?
CSR is a full-service research facility. We offer customized project design, professional interviewing, and data collection using the latest survey technologies, as well as data analysis and report preparation.

How much does it cost to do a survey?
CSR's rates are competitive with other academic and commercial survey organizations. Project costs can vary widely depending on factors such as the scope of services you require, the survey methodology used, the number of respondents, the nature of the sample, etc. Costs can range anywhere from $5,000 to $150,000. So while typical projects have been in the $20,000 to $50,000 range, we have also done smaller and larger projects. We invite you to contact one of our senior staff to discuss the scope of your project and factors that govern cost.

What's the best way to collect data for my project?
CSR can advise you on the most productive and cost-effective method for collecting your data: telephone, mail, electronically, or in-person. CSR ensures scientific validity of your study by helping specify procedures for selecting respondents within households, securing cooperation, and following up incomplete interviews or questionnaires.

Who writes the questions for my survey?
CSR can write the question for you or can assist you in writing your own. We will help you determine the best question formats to measure people's opinions, experiences, attitudes, and behaviors. We can advise you on the proper sequencing of items, a critical design feature for maintaining objectivity and ensuring that respondents understand your questions.

Can I get a copy of one of your old reports?
Most are available for a nominal fee. Contact Ila Crawford for details and specific costs.

Custom Project Design

We will help you clarify your study objectives and advise you on how to get the most research value from available resources.

Data Collection

We specialize in the use of Computer-Assisted Telephone Interviewing and Personal Interviewing.

Data Analysis

CSR prepares statistical analyses and reports of survey results ranging from simple tabulations to authoritative, in-depth narrative reports.


Search Completed Projects

This study collected baseline demographic information about U.S. radiologists and information about issues of importance to the profession. Multiple mailings and telephone reminders were used in this paper mail-out survey to achieve a response rate of 62%.
The Survey's purpose is to supplement information available from Census 2000 and other official sources with more detailed and current information regarding the region's labor force with special emphasis on the characteristics of those who commute long distances to work outside the region. The survey was conducted by telephone in late May and the first half of June 2003. CSR completed 1 005 interviews with residents of the three Virginia counties (Clarke Frederick and Shenandoah) and one independent city (Winchester) that make up the area. The interview included a household inventory that gathered information from the primary respondent regarding each person age 16 and older in the household. Each respondent was asked a series of questions about the general characteristics of the household as well as questions about their employment status work and training experience and commuting behavior. However some of the more subjective questions about employment and commuting were asked only of primary respondents who were workers. A total of 1 853 adults were inventoried in the 1 005 households that were interviewed of whom 1 247 were full-time or part-time workers.
CSR was asked to consult in design of several planned surveys of customers and clients. CSR reviewed existing questionnaires and suggested modifications in several areas.
CSR assists the Student Health Department in setting sample quotas and calculating expected standard errors for their annual internet survey of undergraduate students concerning use of alcohol and other drugs. The results are used in the Social Norming marketing campaign that seeks to moderate use of alcohol among students.
CSR consulted on survey design response formats and survey layout for this self-administered questionnaire part of Ms. Cording's doctoral dissertation research.
CSR analyzed data from questionnaires collected from first year students at the Darden Graduate School of Business Administration. The questionnaire was designed by a student committee.
CSR analyzed data from questionnaires collected from second year students at the Darden Graduate School of Business Administration. The questionnaire was designed by a student committee.
The 2003 Prince William County Organizational Survey was administered to full-time and part-time employees of the County with the primary purpose of assessing the degree to which County staff were "living" the County's vision and values in their work.
The goal of this project was to study the experiences researchers have had with funding and how it impacts the actual conduct of research. CSR's role was to work with researchers to develop a questionnaire and test it. Development included focus groups for the nurses and semi-structured interviews with a sample of doctors. CSR then followed TDM protocols to distribute the instrument to doctors and nurses at the top research universities in America. CSR provided the initial data file with frequencies to the principal investigators for further work.
20 minute self administered survey was given in paper and web formats to assess the ethical issues associated with nursing and social work practice. The intent was to provide educators and ethics programs in health care with valuable information regarding the ethical issues that nurses and social workers encounter in their practice as well as the resources available to help with these issues. After undeliverable and other identifiable disqualified respondents were removed as a result of mailing outcomes the group sample sizes were 1489 social workers and 817 registered nurses. From these groups we had 790 completes (figure includes 19 partial completions) for social workers (53.1%) and 422 completes (includes 5 partial completions) for the registered nurses (51.7%).
A telephone survey of adults 60 years of age and older in the Williamsburg community in order to measure their health needs access to and utilization of health care services.
Eleventh in an annual series of citizen surveys aimed at assessing citizen satisfaction with services and overall quality of life. This year's survey included a series on the importance of specified planning goals for use in updating the County's strategic plan. For the first time less-populated areas of the county were over-sampled to allow more detailed comparison of geographic areas.
CSR designed prepared and distributed individualized certificates of participation for AAPOR members who attended short courses at the Association's 2001 and 2002 annual meetings.
CSR analyzed data from questionnaires collected from second year students at the Darden Graduate School of Business Administration. The questionnaire was designed by a student committee.
CSR performed data entry validity checks analysis and confidential reporting of course evaluation forms turned in by close to 400 participants in AAPOR short courses at the AAPOR annual meetings in 2002 (St. Pete Beach).
CSR analyzed data from questionnaires collected from first year students at the Darden Graduate School of Business Administration. The questionnaire was designed by a student committee.
A mail out survey of Nurse Practitioners and Physician Assistants regarding ethical stress and the ethical dilemmas they face when balancing patient care costs and administrative requirements. Study design included an incentive experiment in which an up front cash incentive was compared with a lottery incentive and a no-incentive control group.
A mail survey of surgeons on the issues surrounding surgical innovations and the potential impact of proposed research policy reforms.
Gathered evaluative information on the services of Adelphia Cable Company as part of the City of Charlottesville's cable television review process. A telephone survey of Charlottesville residents of whom 73% subscribed to cable were asked about satisfaction with various aspects of their cable television service. Non-subscribers were asked for reasons they do not subscribe to cable. A series of questions focused on the public educational and governmental channels. A separate survey was conducted to solicit comments and satisfaction ratings from users of the local public access cable television production facilities provided by the City through resources provided by the cable operator. In this survey of organizations and individual video producers respondents were identified and recruited by phone sent the semi-structured instruments by e-mail and asked to return the completed form to CSR by fax mail or email.
A national survey of teachers and students to study political attitudes political values and levels of political participation among middle school and high school students. Surveys conducted in two waves using a Solomon 4-group experimental design.
This is the fifth annual Internet survey of U.S. and Canadian libraries at academic institutions from two-year and junior colleges through doctoral-granting universities. The study gathered data on four major categories of library activities collections expenditures library operations and local characteristics or attributes. This year a new series of questions was added to ascertain the extent of new building projects and the use of space at academic libraries.
A mail survey of alumnae from Bryn Mawr College focusing on the respondent's perception of the importance of maintaining organizational ties and how those ties might influence individual self-definition.
Sixth annual statewide customer satisfaction survey for users of DMV services. Assessed customer satisfaction with various methods of delivering services including in-person service at Customer Service Centers mail telephone Touch-Tone and internet services of DMV. The survey was conducted during a period of reduction in DMV service hours due to cuts in the state's budget. This year's survey also included questions on behalf of the Motor Vehicle Dealer Board.
Preliminary analysis of data on substance abuse by students collected from three schools in Lee County VA.
Survey of teachers focused on teaching practices and course content for advanced placement high school courses. The questionnaire included results from semi-structured focused interviews with a small sample of teachers.
This is the second annual Internet survey of U.S. and Canadian libraries at academic institutions from two-year and junior colleges through doctoral-granting universities. The study gathered data on four major categories of library activities collections expenditures library operations and local characteristics or attributes. This year a new series of questions was added to ascertain whether institutions offer librarians faculty or academic status.
This is the third in a series of telephone surveys of Virginia residents who have used DMV services in the last year. The goal is to assess customer satisfaction with visits to DMV offices use of mail services telephone contacts and use of the Internet. This year the survey also measured satisfaction with DMV mobile offices and license agents.
This is a new survey of Virginia motor carriers who have used DMV services in the last year. The goal is to assess customer satisfaction with visits to DMV offices use of mail services telephone contacts and use of the Internet. Additionally the study sought to assess the understanding of motor carrier regulations and compliance procedures.
Conducted a telephone survey of randomly selected Roanoke area residents to gauge their familiarity with local and regional hospitals to examine their preferences concerning care in the areas of cardiology neurology cancer pediatric care and to learn their overall impressions of the UVA Health System and other regional hospitals. In addition the questionnaire assessed the patient experience and recall and impressions of advertisements and news stories. The interview script incorporated questions from a 1997 survey for purposes of comparability over the two years.
never happened--DO NOT PUBLISH ON THE WEB
This monthly study involved off-line CATI interviews with patients in the month following discharge for either inpatient or outpatient services in order to determine patient satisfaction.
Conducted a telephone survey in conjunction with TJPDC Eastern Planning Initiative of residents of Charlottesville and surrounding counties to evaluate travel patterns and travel modes of area residents. The survey included questions concerning origin and destination of travel the respondent’s and other household members’ journeys to work use of public transportation and also requested a detailed trip diary for the previous day.
A series of three focus groups were conducted to explore the knowledge that menopausal and postmenopausal women have about menopause management and the strategies they use to manage menopause. They provide preliminary information as the initial phase of an ongoing project to develop a web-based resource for decision-making regarding menopause management by women with a history of breast cancer.
The objective of this telephone survey is to evaluate voter response to negative campaign practices and character-based attacks on candidates. The vignette survey design allows for the evaluation of several different types of negative attacks and responses.
The self-administered disk survey was distributed to software engineers who develop software for ground-based and air-based aviation systems. Question topics include FAA processes and regulations and respondents’ views on the best ways to assure safety of software.
Every semester 14 academic departments throughout the University of Virginia submitted students’ course evaluations for data cleaning and confidential analysis by CSR staff.
For the seventh consecutive year CSR conducted a telephone survey of randomly selected Prince William County residents. The survey replicated those fielded in 1993 1994 1995 1996 1997 and 1998 however this year the sequencing of questions was changed considerably to provide for a more logical flow. New questions were added regarding public safety the County Maintenance Codes use of the County’s Internet website or touch-tone phone system and the series of questions from 1995 pertaining to specific strategic planning goals was repeated.
This is the seventh annual mail-out survey to evaluate satisfaction with computing and telephone services provided by ITC to faculty staff graduate students and undergraduate students at UVA. The 1999 survey retained most of the new sections introduced in 1998 although minor wording changes and major sequencing changes were made. The 1999 survey was conducted by mail and for the first time via the Internet.
The survey investigated relationships between undergraduate attrition from Biology and Computer Science majors and the attributes of those departments. The results will be included in a dissertation by Joanne Cohoon entitled "Departmental Gendered Attrition from the Computer Science Major." CSR administered the data collection data entry and follow-up calling.
A mail survey was conducted to collect information on hospice support programs in the United States. The study was a collaboration between the Volunteer Hospice Network (VHN) and John Herrman a graduate student in Sociology at the University of Virginia. The Volunteer Hospice Network was created to promote the growth diversity and development of volunteer organizations that serve persons who are dealing with life-threatening illnesses and those who are grieving. The results of this survey will be used by the VHN to compile a directory of hospice support programs and to assess the needs of these programs. This research was made possible by a grant from the Open Society Institute of the Soros Foundation.
Professor Steve Nock led a study on the implementation of Covenant Marriage legislation in Louisiana. CSR helped to administer funding of focus groups in the study.
This project used an experimental design to explore whether or not recipients perceive a debt collection letter to be confusing. The survey instrument included an index designed to identify less-sophisticated consumers. After pre-testing by CSR the Southeast Institute of Research completed interviews in two Virginia cities.
UVA employees who are parents of pre-school children were surveyed my mail on their child care needs and their satisfaction with child care facilities now available through the University and elsewhere. The questionnaire was developed by Relana Pinkerton Ph.D. (Department of Psychology).
This RDD Telephone survey measured voters' trust in the government perceptions of negative campaign practices perceptions of the electoral process and approval of President Clinton.
CSR conducted telephone interviews with Virginia residents who have used DMV services in the last year to assess their satisfaction with visits to DMV offices use of mail services telephone contacts and use of the Internet. Professor David Hartman (Michigan State University) served as co-investigator.
As part of a large multi-site intervention study funded by SAMSA to study how to prevent the abuse of alcohol and other drugs a mail survey (U.S. mail and messenger mail) was conducted to identify prevalence and patterns of substance use attitudes towards substance use and knowledge and use of substance use-related health services among full-time faculty and classified staff of a large university. The sample was randomly selected. Participation was voluntary anonymous and confidential. Special measures were incorporated to assure confidentiality encourage participation and track differential response.
CSR developed a semi-structured interview guide and sampling plan for an internal study aimed at re-engineering the research administration and proposal processing systems at UVA. CSR conducted interviews with respondents sampled from among P.I.'s research administrators and fiscal technicians. Results were coded and reported to the Research Administration Process Simplification Team.
Visitors to the Bureau of Land Management recreation facilities expressed their comments and suggestions on comment cards. CSR then coded entered the data processed the surveys and performed analysis for approximately 300-500 comment cards each quarter.
CSR developed sample design and assisted Professor Callahan with instrument development for survey of high school female athletes around the state to determine their views on when tennis volleyball and basketball seasons should be scheduled. Results inform VHSL in its response to current Title IX litigation regarding the scheduling of sports for girls' teams in three divisions of VHSL
This telephone survey measured the satisfaction of customers’ interaction with the NCAA Clearinghouse. Questions posed to parents and guidance counselors included the clarity of the eligibility requirements and the degree to which eligibility requirements were made known. CSR designed the survey and collected the data.
Project ID Title Principal Investigators Year
8.18 JMU Institutional Research--Reminder Calling for Student Survey Robin Bebel 2008
8.19 AASRO Support Tom Guterbock 2008
8.22 Albemarle County Citizen Survey 2008 Tom Guterbock 2008
8.24 Charlottesville Employees Survey 2010 Tom Guterbock 2008
6.025 HR Restructuring Survey 06 Tom Guterbock 2007
7.17 Reston Community Center Robin Bebel 2007
7.34 PWC Police evaluation on immigration enforcement - Design Phase Tom Guterbock 2007
7.18 Need Assessment for Adult Autism Care James Ellis 2007
6.028 Spotsylvania County citizen satisfaction survey 2007 Tom Guterbock 2007
7.2 Civil Commitment Study Tom Guterbock 2007
7.21 PWC Citizen Satisfaction Survey 2008 Tom Guterbock 2007
8.07 C-TPAT 2009 Tom Guterbock 2007
7.02 Interquest Multi-function Printers Tom Guterbock 2007
7.22 Aid and Application Awareness 2008 Tom Guterbock 2007
7.03 Virginia HPV Vaccine Uptake Survey Tom Guterbock 2007
7.23 HSF Employee Engagement Survey Abdoulaye Diop 2007
7.07 Environmental Triggers for Asthma in Adults and Children Robin Bebel 2007
7.24 BioX Curriculum Evaluation Tom Guterbock 2007
8.14 UVA Health Services Foundation - 2008 Employee Engagement Survey Abdoulaye Diop 2007
7.08 Fairfax County Department of Family Services Tom Guterbock 2007
7.25 First Destinations Tom Guterbock 2007
8.15 WCPS08: Washington County Triennial School Census James Ellis 2007
7.09 Center for Politics Message Testing Tom Guterbock 2007
7.26 APCO 2007 Dr Partnerships Robin Bebel 2007
7.1 Virginia Institute of Autism (VIA) - Service Providers James Ellis 2007
7.27 Surgical Outcomes Instrument Development Robin Bebel 2007
7.11 Breast Cancer Doctor-Patient Concurrence Deborah Rexrode 2007
7.28 REACH Low Income Health Choices Project John Holmes 2007
7.12 HR Restructuring (UVA) Tom Guterbock 2007
7.29 Social Norming Study - UVA 2008 Abdoulaye Diop 2007
8.21 Darden School First and Second Year Surveys Abdoulaye Diop 2007
7.13 HR Restructuring (VT) Tom Guterbock 2007
7.3 UVA Program Council Student Survey Tom Guterbock 2007
7.15 UVA Law School Class of 1990 Tom Guterbock 2007
7.31 PWC Cell Phone Pilot Tom Guterbock 2007
7.16 Albemarle County Focus Group Tom Guterbock 2007
7.32 Children's Futures - P/PV Trenton Tom Guterbock 2007
8.25 Uva HR Gallup 12 survey Tom Guterbock 2007
6.027 Williamsburg Access to Medical Care Tom Guterbock 2006
6.029 Spotsylvania County 06 Kate Wood 2006
6.001 Albemarle County Citizen Satisfaction 2006 Tom Guterbock 2006
6.031 UVa Investment Management Tom Guterbock 2006
6.002 West Philadelphia Community Health Priorities Survey Robin Bebel 2006
6.003 PWC Citizen Satisfaction 2006 Tom Guterbock 2006
6.004 Rockville Internal Satisfaction Survey Robin Bebel 2006
6.007 C-TPAT - ViaTech Systems Tom Guterbock 2006
6.01 Charlottesville Employees Tom Guterbock 2006
6.014 Voting in Virginia Long-Term Care (LTC) Facilities Tom Guterbock 2006
6.016 Virginia Business Climate Survey--Council on Virginia's Future Tom Guterbock 2006
6.017 DMC/DSMB (Data Safety Monitoring Board Study Robin Bebel 2006