Overview
The Center for Survey Research conducts a wide array of surveys for a diverse clientele. We work with organizations on a one time-basis or on reoccurring survey projects. Contact us if you would like to discuss your survey project needs.
PWC - Leverage Analysis 2004
Overview:
The data collected in the 2004 Citizen Satisfaction survey was used to determine drivers of citizen satisfaction.
Project ID:
4.022
Sponsor:
Prince William County
Principal Investigators:
Tom Guterbock
Sample:
PWC residents
Year:
2004
PWC Citizen Satisfaction 2004
Overview:
This is the fourth Prince William County survey to use the alternating-questions survey format. This format implemented in January 2001 by the County government and CSR staff to control survey length contains core questions to be asked each year and two sets of questions included in the survey in alternate years. The purpose of this year's survey was to assess citizen satisfaction with services offered in the County to compare satisfaction levels with those reported in previous survey and to continue annual measurement of overall perception of quality of life in Prince William County.
Project ID:
4.002
Principal Investigators:
Tom Guterbock
Sample:
1414 randomly selected individuals living in Prince William County
Year:
2004
Innovative Surgery II
Overview:
A re-sample study to assess whether there was measurable non-response bias in the 2003 Innovative Surgery study. The questionnaire used for this study was an exact replication of the original questionnaire. The instrument contained questions about surgeons' opinions concerning innovative or experimental surgery. Responses of the new respondents were compared to those who responded originally.
Project ID:
5.001
Client Name:
Respectively Research Associate and Director of the Center for Biomedical Ethics at the University
Sponsor:
Center for Biomedical Ethics at the University of Virginia
Principal Investigators:
Tom Guterbock
Sample:
A re-sample of about 630 surgeons who failed to respond to a prior mail-out survey
Year:
2005
American Medical Student Association (AMSA) III
Overview:
Questionnaires were made available to attendees at the annual AMSA conference. The University of Virginia's Center for Survey Research received the responses gathered from that event and tabulated them. Three different evaluation surveys were utilized one for Student Leader Evaluation another for Area Health Education Centers and the last for NHSC Ambassador Evaluations.
Project ID:
4.003
Sponsor:
American Medical Student Association Foundation (AMSA)
Principal Investigators:
Tom Guterbock
Sample:
Attendees at the annual American Medical Student Association (AMSA) conference for National Primary Care Week (NPCW)
Year:
2004
Fairfax County Nonprofit
Overview:
The consulting firm of Clifton Gunderson LLP was selected to carry out the Nonprofit Organizational Development Initiative which was funded by the Fairfax County Department of Housing and Community Development. The overarching objective of the initiative was to ensure that nonprofit organizations receiving funding through the County’s Consolidated Community Funding Pool are capable of providing services in the most effective and efficient manner practicable. As the project approached its completion date Clifton Gunderson asked the Center for Survey Research to assist them in evaluating the various aspects of the project as well as its success in meeting the initiative's overall objectives. The evaluation has two components focus groups with a small number of initiative participants and a web-based survey of executive officers of the targeted organizations.
Project ID:
5.002
Client Name:
Senior Manager Public Management Consulting Clifton Gunderson LLP
Sponsor:
Fairfax County Department of Housing and Community Development
Principal Investigators:
Tom Guterbock
Sample:
Sample of 50 non-profit administrators
Year:
2005
Darden First Year 2004
Overview:
CSR analyzed data from questionnaires collected from first year students at the Darden Graduate School of Business Administration. The questionnaire was designed by a student committee.
Project ID:
4.004
Principal Investigators:
Tom Guterbock
Year:
2004
American Medical Student Association (AMSA) 2005 - 1
Overview:
Questionnaires were made available to attendees at the annual AMSA conference. The University of Virginia's Center for Survey Research received the responses gathered from that event and tabulated them. Three different evaluation surveys were utilized one for Student Leader Evaluation another for Area Health Education Centers and the last for NHSC Ambassador Evaluations.
Project ID:
5.003
Sponsor:
American Medical Student Association Foundation (AMSA)
Principal Investigators:
Tom Guterbock
Sample:
Attendees at the annual American Medical Student Association (AMSA) conference for National Primary Care Week (NPCW)
Year:
2005
Darden Second Year 2004
Overview:
CSR analyzed data from questionnaires collected from second year students at the Darden Graduate School of Business Administration. The questionnaire was designed by a student committee.
Project ID:
4.005
Principal Investigators:
Tom Guterbock
Year:
2004
American Medical Student Association (AMSA) 2005 - 2
Overview:
Questionnaires were made available to attendees at the annual AMSA conference. The University of Virginia's Center for Survey Research received the responses gathered from that event and tabulated them. Three different evaluation surveys were utilized one for Student Leader Evaluation another for Area Health Education Centers and the last for NHSC Ambassador Evaluations.
Project ID:
5.004
Sponsor:
American Medical Student Association Foundation (AMSA)
Principal Investigators:
Tom Guterbock
Sample:
Attendees at the annual American Medical Student Association (AMSA) conference for National Primary Care Week (NPCW)
Year:
2005
American Medical Student Association (AMSA) IV
Overview:
Questionnaires were made available to attendees at the annual AMSA conference. The University of Virginia's Center for Survey Research received the responses gathered from that event and tabulated them. Three different evaluation surveys were utilized one for Student Leader Evaluation another for Area Health Education Centers and the last for NHSC Ambassador Evaluations.
Project ID:
4.006
Sponsor:
American Medical Student Association Foundation (AMSA)
Principal Investigators:
Tom Guterbock
Sample:
Attendees at the annual American Medical Student Association (AMSA) conference for National Primary Care Week (NPCW)
Year:
2004
Anthem/TEACH Survey of Health Information Preferences
Overview:
Mail and telephone surveys of Virginia adults to determine their preferences in seeking and receiving health-related information. The results were analyzed with market-segmentation methods to identify key groups with similar preferences.
Project ID:
5.005
Client Name:
Wendy Cohn
Sponsor:
Anthem Blue Cross - Blue Shield of Virginia
Principal Investigators:
Tom Guterbock
Sample:
Mail 2000 with 633 complete. Phone 1200 completes
Year:
2005
DMV Transaction Timing 2004
Overview:
CSR conducted a timing study of the Department of Motor Vehicles (DMV) transactions in Customer Service Centers (CSC) that was designed to obtain estimates of the mean time required for CSC transactions identified as key cost drivers. Eighteen different transactions were timed by field study personnel and road tests were timed by self-timing methodology.
Project ID:
4.007
Client Name:
Virginia Department of Motor Vehicles
Sponsor:
Virginia Department of Motor Vehicles
Principal Investigators:
Tom Guterbock
Sample:
1602 DMV transaction timing observations in thirteen Customer Service Centers (CSC).
Year:
2004
Albemarle DSS
Overview:
Client satisfaction study conducted between July and October 2005. Questionnaires were sent to 2 000 DSS clients randomly selected from a list of all DSS clients. Of the 2 000 questionnaires mailed 1 825 had valid addresses. Completed questionnaires were received from 663 respondents for a net response rate of 36.3%.
Project ID:
5.006
Client Name:
Albemarle County Department of Social Services
Sponsor:
Albemarle County Department of social Services
Principal Investigators:
David Hartman
Sample:
2000 to field 663 complete
Year:
2005
PWC PPP Counter Customer Survey
Overview:
The purpose of this survey was to determine the strengths and weaknesses in the regulatory processes that relate to construction and development in Prince William County. In its overall approach and focus the 2004 survey largely replicated the project conducted in 2000. However for the 2004 project the County decided to add a counter exit survey to the project as a third component. This was an on-site survey of permit runners residents and other cus-tomers at the counters pertaining to zoning building permit land development permit building plan intake watershed and the fire.
Project ID:
4.009
Sponsor:
The Department of Public Works the Office of Planning and the Office of the Fire Marshal in Prince William County
Principal Investigators:
Tom Guterbock
Sample:
303 customers were interviewed after their visit to one or more of four counters located at the McCoart Building as well as those who had visited the Fire Marshal's Office and the Watershed Office.
Year:
2004
ASAP Community Survey Development
Overview:
CSR worked with representatives of ASAP the Piedmont Environmental Council and Citizens for Albemarle to develop a questionnaire for possible use in a telephone survey of Albemarle County and area residents. The survey is to focus on growth and development issues and the draft questionnaire was circulated for comment among selected community leaders with a variety of points of view on these issues.
Project ID:
4.01
Client Name:
Advocates for a Sustainable Albemarle Population
Principal Investigators:
Tom Guterbock
Year:
2004
DMV Customer Satisfaction 2003
Overview:
Seventh annual statewide customer satisfaction survey for users of the Department of Motor Vehicles services. The purpose of the 2003 survey was to compare performance ratings with prior years assess DMV users' overall levels of satisfaction with DMV services compare the levels of DMV users' satisfaction across DMV districts analyze the key factors that determine satisfaction level as well as evaluate the new self-service areas available at some customer service centers.
Project ID:
3.018
Client Name:
Virginia Department of Motor Vehicles
Sponsor:
Virginia Department of Motor Vehicles
Principal Investigators:
Tom Guterbock
Sample:
Completed interviews with 1236 Virginia adults who had contacted the Department of Motor Vehicles (DMV) during the past year
Year:
2003
Substance Abuse (Recovery Groups Survey)
Overview:
This survey is designed to gather information from individuals recovering from substance abuse problems that employ either the predominant 12-step approach or that of an alternative abstinence based peer support group. The survey was anonymous and distribution of surveys and reminders was via the group coordinators who were contacted by CSR or Dr. Atkins. The goal is to develop a prototype of a treatment assessment tool the Treatment Assessment for Personal Empowerment (T.A.P.E.) measure based on data analysis and scale evaluation. The tool will be designed to provide the best possible client / support group match per treatment approach and aftercare.
Project ID:
4.011
Client Name:
The Walsh Group
Sponsor:
National Institute on Drug Abuse
Principal Investigators:
Tom Guterbock
Sample:
Targeted 1030 by mail and 1000 by web.
Year:
2004
Community Shielding in the National Capitol Region
Overview:
This study explores how residents of the National Capital Region (NCR) might respond to potential acts of terrorism and assesses their willingness to practice "community shielding " a wider form of shelter-in-place. Hypothetical scenarios considered by respondents included a "dirty bomb" and an outbreak of smallpox.
Project ID:
3.019
Client Name:
UVA - HOLD
Principal Investigators:
Tom Guterbock
Sample:
Telephone survey of 1071 households within the National Capital Region
Year:
2003
RCC Citizen Satisfaction Survey
Overview:
A citizen satisfaction survey for the Reston Community Center (RCC) in Reston Virginia. The purpose was to assess citizen opinion on several matters of interest to the Board of Governors of the RCC. A similar survey was conducted in 2001.
Project ID:
4.012
Client Name:
Reston Community Center
Sponsor:
Board of Governors of the Reston Community Center in Reston Virginia
Principal Investigators:
Tom Guterbock
Sample:
Completed interviews with 1004 Reston residents
Year:
2004
Rockville Employee
Overview:
The first survey of this kind was conducted by the Center for Survey Research (CSR) in 2001. The main body of the questionnaire from 2001 was used with the addition of new sections on work values and department ratings. The core questionnaire included a series of questions about the services in each department primarily focusing on issues of quality timeliness and overall satisfaction and two questions to determine the employees’ length of service with the City and the department in which they work.
Project ID:
3.02
Principal Investigators:
Robin Bebel
Sample:
Sample of 534 benefited Rockville employees 402 employees completed the questionnaire.
Year:
2003
CONTACT US
If you would like to learn more about our work, participate in a survey, or contract with us for a survey project, please contact us.