The 2005 Fairfax County Department of Family Services (DFS) Customer Satisfaction Survey was conducted during the fall of 2005. Survey packets were mailed to the home ad-dresses of 3 500 DFS customers. The response rate for this survey is 41.9 percent. The questionnarie was available in five languages in addition to English. The purpose of the survey was to assess the level of client satifaction with services provided by DFS and determine the major factors that impact the level of satisfaction.

Annual citizen satisfaction survey.

The self-administered questionnaires collected by the sponsor at UVA's cancer clinics investigated patient and family familiarity with usage and assessment of complementary and alternative cancer treatments and the Cancer Center's programs for integrative care.

Evaluation of employee level of satisfaction with internal services of the city government.

The research addressed moral distress in respiratory care practitioners. CSR's role was to conduct analysis of the data and advise the client on interpreting the data.

Customs-Trade Partnership Against Terrorism (C-TPAT) is a voluntary government-business initiative established by Customs Border Patrol following the September 11 terrorist attacks. The main purpose of C-TPAT is to build cooperate relationships that strengthen and improve overall international supply chain and U.S. border security. The project was a survey of C-TPAT members to understand the benefits of being a C-TPAT partner and to track the costs and return on investment of being associated with C-TPAT membership. The project included an SME (Subject Matter Expert) workshop semi-structured interviews a pilot study and a web questionnaire.

VITA commissioned the Center for Survey Research (CSR) at the University of Virginia in August 2005 to conduct a survey of in-scope agencies. The purpose of the survey was to assess customer satisfaction with the services provided by VITA. The survey was conducted in two phases. Phase 1 consisted of a pilot study involving semi-structured telephone interviews with a small sample of customers to identify key issues perceptions and opportunities to be covered in a census survey. Phase 2 was a web-based survey addressed to all agency directors and IT managers of in-scope agencies. Of the 151 agency directors and IT department managers 89 completed the web-based survey.

Conducted leverage analysis to determine how the delivery of county services impact on citizen satisfaction

CSR fielded a national RDD sample survey to determine the public's confidence in critical infrastruture in case of terrorist attacks. Results are to be compared with Virginia Maryland and Washington DC data collected by GMU's survey center.

The purpose of the study was to discover if and how this small number of students thought their Religious Studies training had prepared them well for teaching.

CSR worked with representatives of ASAP the Piedmont Environmental Council and Citizens for Albemarle to develop a questionnaire for possible use in a telephone survey of Albemarle County and area residents. The survey is to focus on growth and development issues and the draft questionnaire was circulated for comment among selected community leaders with a variety of points of view on these issues.

Seventh annual statewide customer satisfaction survey for users of the Department of Motor Vehicles services. The purpose of the 2003 survey was to compare performance ratings with prior years assess DMV users' overall levels of satisfaction with DMV services compare the levels of DMV users' satisfaction across DMV districts analyze the key factors that determine satisfaction level as well as evaluate the new self-service areas available at some customer service centers.

This survey is designed to gather information from individuals recovering from substance abuse problems that employ either the predominant 12-step approach or that of an alternative abstinence based peer support group. The survey was anonymous and distribution of surveys and reminders was via the group coordinators who were contacted by CSR or Dr. Atkins. The goal is to develop a prototype of a treatment assessment tool the Treatment Assessment for Personal Empowerment (T.A.P.E.) measure based on data analysis and scale evaluation. The tool will be designed to provide the best possible client / support group match per treatment approach and aftercare.

This study explores how residents of the National Capital Region (NCR) might respond to potential acts of terrorism and assesses their willingness to practice "community shielding " a wider form of shelter-in-place. Hypothetical scenarios considered by respondents included a "dirty bomb" and an outbreak of smallpox.

A citizen satisfaction survey for the Reston Community Center (RCC) in Reston Virginia. The purpose was to assess citizen opinion on several matters of interest to the Board of Governors of the RCC. A similar survey was conducted in 2001.

The first survey of this kind was conducted by the Center for Survey Research (CSR) in 2001. The main body of the questionnaire from 2001 was used with the addition of new sections on work values and department ratings. The core questionnaire included a series of questions about the services in each department primarily focusing on issues of quality timeliness and overall satisfaction and two questions to determine the employees’ length of service with the City and the department in which they work.

The purpose of the survey were to determine resident's opinions about quality of life in Spotsylvania County to determine which strategic planning goals are considered to be of higher budgetary priority to determine resident's level of satisfaction with a number of services the County provides and to measure citizen opinion about the way in which the County is managing growth and transportation issues. For such purposes the Center for Survey Research at the University of Virginia conducted a telephone survey of 843 residents of Spotslyvania County. The result idicates that Spotsylvania residents are clearly pleased with their quality of life and with their local government but there are also serious concerns related to issues of growth development and transportation.

The purposes of the survey were to determine residents' opinions about quality of life in Albemarle County to determine their satisfaction with the government's efforts to achieve its Strategic Planning goals to determine their level of satisfaction with a number of services the County provides and to measure citizen opinion about the way in which the County is managing growth. The Center for Survey Research (CSR) conducted studies similar in purpose for the County of Albemarle in 2002 and 1994.

Evaluation testing of empathy & emotional intelligence among Uva medical students who choose to take humanities electives. Iniital waves were administered in classes with a final wave administered via the Web.

CSR assisted with data entry of forms filled out by community participants in a social psychology experiment.