Overview

The Center for Survey Research conducts a wide array of surveys for a diverse clientele. We work with organizations on a one time-basis or on reoccurring survey projects. Contact us if you would like to discuss your survey project needs.  

American Medical Student Association (AMSA) IV
Overview:
Questionnaires were made available to attendees at the annual AMSA conference. The University of Virginia's Center for Survey Research received the responses gathered from that event and tabulated them. Three different evaluation surveys were utilized one for Student Leader Evaluation another for Area Health Education Centers and the last for NHSC Ambassador Evaluations.
Project ID:
4.006
Sponsor:
American Medical Student Association Foundation (AMSA)
Principal Investigators:
Tom Guterbock
Sample:
Attendees at the annual American Medical Student Association (AMSA) conference for National Primary Care Week (NPCW)
Year:
2004
Anthem/TEACH Survey of Health Information Preferences
Overview:
Mail and telephone surveys of Virginia adults to determine their preferences in seeking and receiving health-related information. The results were analyzed with market-segmentation methods to identify key groups with similar preferences.
Project ID:
5.005
Client Name:
Wendy Cohn
Sponsor:
Anthem Blue Cross - Blue Shield of Virginia
Principal Investigators:
Tom Guterbock
Sample:
Mail 2000 with 633 complete. Phone 1200 completes
Year:
2005
DMV Transaction Timing 2004
Overview:
CSR conducted a timing study of the Department of Motor Vehicles (DMV) transactions in Customer Service Centers (CSC) that was designed to obtain estimates of the mean time required for CSC transactions identified as key cost drivers. Eighteen different transactions were timed by field study personnel and road tests were timed by self-timing methodology.
Project ID:
4.007
Client Name:
Virginia Department of Motor Vehicles
Sponsor:
Virginia Department of Motor Vehicles
Principal Investigators:
Tom Guterbock
Sample:
1602 DMV transaction timing observations in thirteen Customer Service Centers (CSC).
Year:
2004
Albemarle DSS
Overview:
Client satisfaction study conducted between July and October 2005. Questionnaires were sent to 2 000 DSS clients randomly selected from a list of all DSS clients. Of the 2 000 questionnaires mailed 1 825 had valid addresses. Completed questionnaires were received from 663 respondents for a net response rate of 36.3%.
Project ID:
5.006
Client Name:
Albemarle County Department of Social Services
Sponsor:
Albemarle County Department of social Services
Principal Investigators:
David Hartman
Sample:
2000 to field 663 complete
Year:
2005
PWC PPP Counter Customer Survey
Overview:
The purpose of this survey was to determine the strengths and weaknesses in the regulatory processes that relate to construction and development in Prince William County. In its overall approach and focus the 2004 survey largely replicated the project conducted in 2000. However for the 2004 project the County decided to add a counter exit survey to the project as a third component. This was an on-site survey of permit runners residents and other cus-tomers at the counters pertaining to zoning building permit land development permit building plan intake watershed and the fire.
Project ID:
4.009
Sponsor:
The Department of Public Works the Office of Planning and the Office of the Fire Marshal in Prince William County
Principal Investigators:
Tom Guterbock
Sample:
303 customers were interviewed after their visit to one or more of four counters located at the McCoart Building as well as those who had visited the Fire Marshal's Office and the Watershed Office.
Year:
2004
ASAP Community Survey Development
Overview:
CSR worked with representatives of ASAP the Piedmont Environmental Council and Citizens for Albemarle to develop a questionnaire for possible use in a telephone survey of Albemarle County and area residents. The survey is to focus on growth and development issues and the draft questionnaire was circulated for comment among selected community leaders with a variety of points of view on these issues.
Project ID:
4.01
Client Name:
Advocates for a Sustainable Albemarle Population
Principal Investigators:
Tom Guterbock
Year:
2004
DMV Customer Satisfaction 2003
Overview:
Seventh annual statewide customer satisfaction survey for users of the Department of Motor Vehicles services. The purpose of the 2003 survey was to compare performance ratings with prior years assess DMV users' overall levels of satisfaction with DMV services compare the levels of DMV users' satisfaction across DMV districts analyze the key factors that determine satisfaction level as well as evaluate the new self-service areas available at some customer service centers.
Project ID:
3.018
Client Name:
Virginia Department of Motor Vehicles
Sponsor:
Virginia Department of Motor Vehicles
Principal Investigators:
Tom Guterbock
Sample:
Completed interviews with 1236 Virginia adults who had contacted the Department of Motor Vehicles (DMV) during the past year
Year:
2003
Substance Abuse (Recovery Groups Survey)
Overview:
This survey is designed to gather information from individuals recovering from substance abuse problems that employ either the predominant 12-step approach or that of an alternative abstinence based peer support group. The survey was anonymous and distribution of surveys and reminders was via the group coordinators who were contacted by CSR or Dr. Atkins. The goal is to develop a prototype of a treatment assessment tool the Treatment Assessment for Personal Empowerment (T.A.P.E.) measure based on data analysis and scale evaluation. The tool will be designed to provide the best possible client / support group match per treatment approach and aftercare.
Project ID:
4.011
Client Name:
The Walsh Group
Sponsor:
National Institute on Drug Abuse
Principal Investigators:
Tom Guterbock
Sample:
Targeted 1030 by mail and 1000 by web.
Year:
2004
Community Shielding in the National Capitol Region
Overview:
This study explores how residents of the National Capital Region (NCR) might respond to potential acts of terrorism and assesses their willingness to practice "community shielding " a wider form of shelter-in-place. Hypothetical scenarios considered by respondents included a "dirty bomb" and an outbreak of smallpox.
Project ID:
3.019
Client Name:
UVA - HOLD
Principal Investigators:
Tom Guterbock
Sample:
Telephone survey of 1071 households within the National Capital Region
Year:
2003
RCC Citizen Satisfaction Survey
Overview:
A citizen satisfaction survey for the Reston Community Center (RCC) in Reston Virginia. The purpose was to assess citizen opinion on several matters of interest to the Board of Governors of the RCC. A similar survey was conducted in 2001.
Project ID:
4.012
Client Name:
Reston Community Center
Sponsor:
Board of Governors of the Reston Community Center in Reston Virginia
Principal Investigators:
Tom Guterbock
Sample:
Completed interviews with 1004 Reston residents
Year:
2004
Rockville Employee
Overview:
The first survey of this kind was conducted by the Center for Survey Research (CSR) in 2001. The main body of the questionnaire from 2001 was used with the addition of new sections on work values and department ratings. The core questionnaire included a series of questions about the services in each department primarily focusing on issues of quality timeliness and overall satisfaction and two questions to determine the employees’ length of service with the City and the department in which they work.
Project ID:
3.02
Principal Investigators:
Robin Bebel
Sample:
Sample of 534 benefited Rockville employees 402 employees completed the questionnaire.
Year:
2003
Spotsylvania County Citizen Satisfaction 2004
Overview:
The purpose of the survey were to determine resident's opinions about quality of life in Spotsylvania County to determine which strategic planning goals are considered to be of higher budgetary priority to determine resident's level of satisfaction with a number of services the County provides and to measure citizen opinion about the way in which the County is managing growth and transportation issues. For such purposes the Center for Survey Research at the University of Virginia conducted a telephone survey of 843 residents of Spotslyvania County. The result idicates that Spotsylvania residents are clearly pleased with their quality of life and with their local government but there are also serious concerns related to issues of growth development and transportation.
Project ID:
4.015
Sponsor:
Spotsylvania's County's Board of Supervisors
Principal Investigators:
Tom Guterbock
Sample:
843 Residents of Spotsylvania County
Year:
2004
Albemarle County Citizen Satisfaction 2004
Overview:
The purposes of the survey were to determine residents' opinions about quality of life in Albemarle County to determine their satisfaction with the government's efforts to achieve its Strategic Planning goals to determine their level of satisfaction with a number of services the County provides and to measure citizen opinion about the way in which the County is managing growth. The Center for Survey Research (CSR) conducted studies similar in purpose for the County of Albemarle in 2002 and 1994.
Project ID:
3.021
Client Name:
Office of the County Executive County of Albemarle
Sponsor:
County of Albemarle Virginia
Principal Investigators:
Tom Guterbock
Sample:
707 residents of Albemarle County Virginia completed the survey
Year:
2003
Empathy - School of Medicine (SOM)
Overview:
Evaluation testing of empathy & emotional intelligence among Uva medical students who choose to take humanities electives. Iniital waves were administered in classes with a final wave administered via the Web.
Project ID:
4.018
Principal Investigators:
Tom Guterbock & Julie Connelly
Year:
2004
Race & Anxiety
Overview:
CSR assisted with data entry of forms filled out by community participants in a social psychology experiment.
Project ID:
3.024
Sponsor:
Monnica Williams PhD student in Psychology UVa
Principal Investigators:
Tom Guterbock
Year:
2003
Stafford County Employee Satisfaction 2004
Overview:
The 2004 Stafford County Employee Survey was administered to Stafford County's 756 full- and part-time employees to gain feedback regarding work-related issues that would help in the development of a more participative form of governance. In order to determine the significant items that drive employee satisfaction questions were divided into key-topic areas.
Project ID:
4.019
Client Name:
Stafford County
Sponsor:
Stafford County
Principal Investigators:
David Hartman
Sample:
County facilitators administered questionnaires during group sessions available to all 756 county employees. Completed questionnaires were received from 596 employees.
Year:
2004
Engineering Expertise
Overview:
Employee network study to look at inter-relationships working group. Both workers and their supervisors had specialized web instruments with customized email invitations to participate.
Project ID:
3.025
Principal Investigators:
Tom Guterbock
Sample:
Selected from participants of targeted project
Year:
2003
PWC Citizen Satisfaction 2005
Overview:
The thirteenth in an annual series of citizen surveys rating quality of life satisfaction with specific Prince William County services plus general satisfaction with government services. This is the fifth Prince William County survey to use the alternating-questions survey format. This year's survey included a series on the importance of specified planning goals as well as mental health services and efforts in historic preservation.
Project ID:
4.02
Principal Investigators:
Tom Guterbock
Sample:
Telephone sample of 1432 randomly selected Prince William County adults county-wide RDD sample was supplemented with sample of directory-listed households in less populated areas of the County
Year:
2004
Community Engagement of Older Americans
Overview:
Literature review for a planned assessment of social and political involvement of older Americans.
Project ID:
3.999
Sponsor:
AARP
Principal Investigators:
Tom Guterbock
Year:
2003
Faculty and TA Perspectives on Student Use of Alcohol and Drugs
Overview:
Sample survey of U.Va. teaching faculty and teaching assistants to explore their perceptions of student use of alcohol and other drugs. Questions asked whether teaching in the classroom is affected by student alchohol use whether faculty are aware of resources at the University to deal with alcohol and drug issues whether faculty incorporate alcohol issues in their teaching and faculty interest in further information and training on these issues.
Project ID:
4.021
Client Name:
Director CASE (Center for Alcohol and Substance Education)
Sponsor:
U.Va. Alcohol Advisory Committee and the Office of the Vice President and Chief Student Affairs Officer
Principal Investigators:
Tom Guterbock & Susan Bruce
Sample:
544 web completions (437 faculty 107 teaching assistants)
Year:
2004

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