Overview

The Center for Survey Research conducts a wide array of surveys for a diverse clientele. We work with organizations on a one time-basis or on reoccurring survey projects. Contact us if you would like to discuss your survey project needs.  

DMV Customer Satisfaction 2006
Overview:
Statewide RDD telephone survey of DMV customers.
Project ID:
5.032
Sponsor:
Virginia Department of Motor Vehicles
Principal Investigators:
David Hartman
Sample:
1200 (2/3 RDD 1/3 EWP)
Year:
2005
York County Youth Commission
Overview:
The York County Youth Commission is a group of fifteen outstanding high school students selected each year by the Board of Supervisors. The Youth Commission sponsors a triennial opinion survey in all county high schools. The survey results are used to give input on student views and concerns to the Board of Supervisors survey results have directly impacted policy decisions in the past. The project covered two paper questionnaires. CSR entered the data and presented the client with an excel file containing the data.
Project ID:
5.015
Sponsor:
The Youth Commission is a group of fifteen outstanding high school students selected each year by the Board of Supervisors. The Youth Commission sponsors a triennial opinion survey in all county high schools.
Principal Investigators:
Tom Guterbock
Sample:
The first questionnaire was administered to 3600 hight school students. The second was administered to 400 high school students.
Year:
2005
American Medical Student Association (AMSA) - NPCW 2005
Overview:
CSR prepared questionnaires that were made available to attendees at the annual American Medical Student Association Foundation (AMSA) conference in November 2005. CSR received the responses gathered from that event and tabulated them. Three different evaluation surveys were utilized one for Student Leader Evaluation another for Area Health Education Centers and the last for NHSC Ambassador Evaluations.
Project ID:
5.033
Client Name:
AMSA Project Manager
Sponsor:
American Medical Student Association Foundation (AMSA)
Principal Investigators:
Tom Guterbock
Sample:
Attendees at the annual American Medical Student Association (AMSA) conference for National Primary Care Week (NPCW)
Year:
2005
PWC Organizational Survey 2005 (Employee Satisfaction)
Overview:
Prince William County commissioned the Center for Survey Research to conduct a survey of all full- and part-time employees to assess the degree to which the County's employees are "living out" the vision and values adopted in recent years by the County's leadership team. The values include respect integrity creativity teamwork excellence and responsibility. The U.Va. Research team will test to see whether higher levels of teamwork engagement and proactivity are linked to evaluations of the external and internal services received and delivered by employees.
Project ID:
5.016
Sponsor:
Prince William County
Principal Investigators:
Tom Guterbock
Sample:
At the time of the survey PWC reported that 3376 part- and full-time employees were working for the county. Of the 2662 employees who participated in the survey 794 (30%) chose the paper version of the survey and 1868 (70%) chose the on-line version
Year:
2005
Albemarle County Citizen Satisfaction 2006
Overview:
Biannual citizen satisfaction survey
Project ID:
6.001
Principal Investigators:
Tom Guterbock
Sample:
700
Year:
2006
UVA Economic Impact Analysis
Overview:
This study was requested by the UVA President’s Office to measure the impact of the University on the local and state economies. This was the fourth study commissioned by the Weldon Cooper Center and its predecessor. The most recent study was published in 1990. The 2005-2006 study was co-directed by John L. Knapp and William H. Shobe. The survey included a sample of the faculty and administration the clerical and technical staff the service and maintenance workers and the students. The questionnaire was programmed into Sensus Web for all four groups with a mail-out component for service and maintenance workers who may not have computer access.
Project ID:
5.017
Principal Investigators:
Deborah Rexrode
Sample:
Completed by 962 graduate students and 796 faculty/staff members of UVA an overall total of 1758.
Year:
2005
West Philadelphia Community Health Priorities Survey
Overview:
RDD phone survey on community priorities for health promotion and disease prevention conducted to learn more about the health issues and concerns that are important to people who live in West or Southwest Philadelphia.
Project ID:
6.002
Client Name:
Professor Chanita Hughes Halbert University of Pennsylvania
Sponsor:
National Institutes of Health
Principal Investigators:
Robin Bebel
Sample:
RDD sample of West Philadelphia area screened to yield African Americans age 22 and older. 202 completed the survey.
Year:
2006
Fairfax DFS Client Satisfaction Survey
Overview:
The 2005 Fairfax County Department of Family Services (DFS) Customer Satisfaction Survey was conducted during the fall of 2005. Survey packets were mailed to the home ad-dresses of 3 500 DFS customers. The response rate for this survey is 41.9 percent. The questionnarie was available in five languages in addition to English. The purpose of the survey was to assess the level of client satifaction with services provided by DFS and determine the major factors that impact the level of satisfaction.
Project ID:
5.018
Client Name:
Fairfax Countuy Department of Family Services
Sponsor:
Fairfax County Department of Family Services
Principal Investigators:
David Hartman
Sample:
Out of sample of 3500 1281 complete
Year:
2005
PWC Citizen Satisfaction 2006
Overview:
Annual citizen satisfaction survey.
Project ID:
6.003
Principal Investigators:
Tom Guterbock
Year:
2006
Darden First Year 2004
Overview:
CSR analyzed data from questionnaires collected from first year students at the Darden Graduate School of Business Administration. The questionnaire was designed by a student committee.
Project ID:
4.004
Principal Investigators:
Tom Guterbock
Year:
2004
American Medical Student Association (AMSA) 2005 - 1
Overview:
Questionnaires were made available to attendees at the annual AMSA conference. The University of Virginia's Center for Survey Research received the responses gathered from that event and tabulated them. Three different evaluation surveys were utilized one for Student Leader Evaluation another for Area Health Education Centers and the last for NHSC Ambassador Evaluations.
Project ID:
5.003
Sponsor:
American Medical Student Association Foundation (AMSA)
Principal Investigators:
Tom Guterbock
Sample:
Attendees at the annual American Medical Student Association (AMSA) conference for National Primary Care Week (NPCW)
Year:
2005
Darden Second Year 2004
Overview:
CSR analyzed data from questionnaires collected from second year students at the Darden Graduate School of Business Administration. The questionnaire was designed by a student committee.
Project ID:
4.005
Principal Investigators:
Tom Guterbock
Year:
2004
American Medical Student Association (AMSA) 2005 - 2
Overview:
Questionnaires were made available to attendees at the annual AMSA conference. The University of Virginia's Center for Survey Research received the responses gathered from that event and tabulated them. Three different evaluation surveys were utilized one for Student Leader Evaluation another for Area Health Education Centers and the last for NHSC Ambassador Evaluations.
Project ID:
5.004
Sponsor:
American Medical Student Association Foundation (AMSA)
Principal Investigators:
Tom Guterbock
Sample:
Attendees at the annual American Medical Student Association (AMSA) conference for National Primary Care Week (NPCW)
Year:
2005
American Medical Student Association (AMSA) IV
Overview:
Questionnaires were made available to attendees at the annual AMSA conference. The University of Virginia's Center for Survey Research received the responses gathered from that event and tabulated them. Three different evaluation surveys were utilized one for Student Leader Evaluation another for Area Health Education Centers and the last for NHSC Ambassador Evaluations.
Project ID:
4.006
Sponsor:
American Medical Student Association Foundation (AMSA)
Principal Investigators:
Tom Guterbock
Sample:
Attendees at the annual American Medical Student Association (AMSA) conference for National Primary Care Week (NPCW)
Year:
2004
Anthem/TEACH Survey of Health Information Preferences
Overview:
Mail and telephone surveys of Virginia adults to determine their preferences in seeking and receiving health-related information. The results were analyzed with market-segmentation methods to identify key groups with similar preferences.
Project ID:
5.005
Client Name:
Wendy Cohn
Sponsor:
Anthem Blue Cross - Blue Shield of Virginia
Principal Investigators:
Tom Guterbock
Sample:
Mail 2000 with 633 complete. Phone 1200 completes
Year:
2005
DMV Transaction Timing 2004
Overview:
CSR conducted a timing study of the Department of Motor Vehicles (DMV) transactions in Customer Service Centers (CSC) that was designed to obtain estimates of the mean time required for CSC transactions identified as key cost drivers. Eighteen different transactions were timed by field study personnel and road tests were timed by self-timing methodology.
Project ID:
4.007
Client Name:
Virginia Department of Motor Vehicles
Sponsor:
Virginia Department of Motor Vehicles
Principal Investigators:
Tom Guterbock
Sample:
1602 DMV transaction timing observations in thirteen Customer Service Centers (CSC).
Year:
2004
Albemarle DSS
Overview:
Client satisfaction study conducted between July and October 2005. Questionnaires were sent to 2 000 DSS clients randomly selected from a list of all DSS clients. Of the 2 000 questionnaires mailed 1 825 had valid addresses. Completed questionnaires were received from 663 respondents for a net response rate of 36.3%.
Project ID:
5.006
Client Name:
Albemarle County Department of Social Services
Sponsor:
Albemarle County Department of social Services
Principal Investigators:
David Hartman
Sample:
2000 to field 663 complete
Year:
2005
PWC PPP Counter Customer Survey
Overview:
The purpose of this survey was to determine the strengths and weaknesses in the regulatory processes that relate to construction and development in Prince William County. In its overall approach and focus the 2004 survey largely replicated the project conducted in 2000. However for the 2004 project the County decided to add a counter exit survey to the project as a third component. This was an on-site survey of permit runners residents and other cus-tomers at the counters pertaining to zoning building permit land development permit building plan intake watershed and the fire.
Project ID:
4.009
Sponsor:
The Department of Public Works the Office of Planning and the Office of the Fire Marshal in Prince William County
Principal Investigators:
Tom Guterbock
Sample:
303 customers were interviewed after their visit to one or more of four counters located at the McCoart Building as well as those who had visited the Fire Marshal's Office and the Watershed Office.
Year:
2004
ASAP Community Survey Development
Overview:
CSR worked with representatives of ASAP the Piedmont Environmental Council and Citizens for Albemarle to develop a questionnaire for possible use in a telephone survey of Albemarle County and area residents. The survey is to focus on growth and development issues and the draft questionnaire was circulated for comment among selected community leaders with a variety of points of view on these issues.
Project ID:
4.01
Client Name:
Advocates for a Sustainable Albemarle Population
Principal Investigators:
Tom Guterbock
Year:
2004
DMV Customer Satisfaction 2003
Overview:
Seventh annual statewide customer satisfaction survey for users of the Department of Motor Vehicles services. The purpose of the 2003 survey was to compare performance ratings with prior years assess DMV users' overall levels of satisfaction with DMV services compare the levels of DMV users' satisfaction across DMV districts analyze the key factors that determine satisfaction level as well as evaluate the new self-service areas available at some customer service centers.
Project ID:
3.018
Client Name:
Virginia Department of Motor Vehicles
Sponsor:
Virginia Department of Motor Vehicles
Principal Investigators:
Tom Guterbock
Sample:
Completed interviews with 1236 Virginia adults who had contacted the Department of Motor Vehicles (DMV) during the past year
Year:
2003

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If you would like to learn more about our work, participate in a survey, or contract with us for a survey project, please contact us.