CSR Projects

What kinds of projects are done at CSR?

CSR has conducted a wide range of projects. We have worked on behalf of academic researchers, government agencies, private foundations, businesses, and non-profit organizations.

CSR is experienced with an array of contact modes:

  • Telephone interviewing (with WinCATI)
  • Mail-out survey and contact services
  • Web-based data collection
  • In-person interviewing

CSR has recently purchased Quatlrics which allows for the creation and implementation of sophisticated, user friendly online surveys. Qualtrics can be used to schedule both reminder and thank-you emails based on completion of the survey.

What services does CSR provide?
CSR is a full-service research facility. We offer customized project design, professional interviewing, and data collection using the latest survey technologies, as well as data analysis and report preparation.

How much does it cost to do a survey?
CSR's rates are competitive with other academic and commercial survey organizations. Project costs can vary widely depending on factors such as the scope of services you require, the survey methodology used, the number of respondents, the nature of the sample, etc. Costs can range anywhere from $5,000 to $150,000. So while typical projects have been in the $20,000 to $50,000 range, we have also done smaller and larger projects. We invite you to contact one of our senior staff to discuss the scope of your project and factors that govern cost.

What's the best way to collect data for my project?
CSR can advise you on the most productive and cost-effective method for collecting your data: telephone, mail, electronically, or in-person. CSR ensures scientific validity of your study by helping specify procedures for selecting respondents within households, securing cooperation, and following up incomplete interviews or questionnaires.

Who writes the questions for my survey?
CSR can write the question for you or can assist you in writing your own. We will help you determine the best question formats to measure people's opinions, experiences, attitudes, and behaviors. We can advise you on the proper sequencing of items, a critical design feature for maintaining objectivity and ensuring that respondents understand your questions.

Can I get a copy of one of your old reports?
Most are available for a nominal fee. Contact Ila Crawford for details and specific costs.

Custom Project Design

We will help you clarify your study objectives and advise you on how to get the most research value from available resources.

Data Collection

We specialize in the use of Computer-Assisted Telephone Interviewing and Personal Interviewing.

Data Analysis

CSR prepares statistical analyses and reports of survey results ranging from simple tabulations to authoritative, in-depth narrative reports.


PWC Customer Feedback Taskforce

CSR provided consulting services to a task force of managers and front-line workers from Prince William County government. The task force studied the various methods available for measuring and improving customer service performance and prepared a toolkit for use by managers in the County agencies.

DMV Customer Satisfaction Survey

For the fourth consecutive year CSR conducted a survey which sought to determine the level of satisfaction among Virginia residents who have used DMV services during the year previous to the survey. Various modes of delivering the services were investigated including in person telephone mail Touch Tone and Internet. The overall satisfaction levels with the DMV continued to increase although at a slower rate. A slight migration away from using in-person service towards alternatives such as mail and Internet was observed.

Appalachian Regional Commission- Consult

The Appalachian Regional Commission a federal agency encompassing thirteen states uses survey methods to collect data for use in performance measurement. CSR offered advice on methods and measures in light of new requirements from the Government Performance and Results Act.

Roanoke County Schools

CSR conducted a survey which aimed to measure parent and non-parent satisfaction with the current programs and policies of the school system in Roanoke County. The survey also asked about the parents’ satisfaction with their children’s educational experience and gathered information about community opinion pertaining to plans for the future of the Roanoke County schools.

Virginia Department of Transportation Customer Satisfaction Survey

CSR conducted a statewide RDD telephone survey asking citizens of Virginia about satisfaction with features of major highways and secondary roads. It also asked how satisfied people were with VDOT’s efforts to maintain the roads. The project called for complex sample design and weighting in order to accurately represent the state’s nine VDOT districts and forty-five residencies. Questions were comparable to those used in a nationwide survey conducted by FHWA in 2000.

Political Obligation

CSR helped to develop a moderator’s guide and recruited and facilitated two focus groups of University of Virginia staff. The purpose of the focus groups was to gain insight into issues of political obligation especially focusing on the question of why people obey the law. The focus groups included both general discussion and vignettes.

Institute for Practical Ethics at UVA

CSR helped to conduct three focus groups in Washington DC and Atlanta in the Spring of 2001. The focus groups explored such issues as health director’s experiences with ethical issues and asked respondents to consider what should be incorporated into a code of ethics for their field.

Student Health - ALC Norming Study

CSR assisted the Department of Student Health with its second annual norming survey of alcohol use by UVA students by designing a stratified sampling plan for the survey. Margins of error were optimized in the design by examining response rates and descriptive statistics from the prior year’s survey.

Prince William County Citizen Satisfaction Survey

For the ninth consecutive year CSR conducted a telephone survey of randomly selected Prince William County residents. The survey replicated those fielded in previous years however some new questions were added regarding growth and development in the County.

Darden 2nd Year

CSR analyzed data from questionnaires collected from second year students at the Darden Graduate School of Business Administration. The questionnaire was designed by a student committee.

ACRL Information Literacy Survey

CSR was contracted to e-mail and solicit participation from up to 3069 US and Canadian libraries at academic institutions from two-year and junior colleges though doctoral-granting universities. The study gathered data on the types and extent of information literacy programs on offer by participating institutions.

Iceberg Part II

CSR assisted in analyzing data which was collected by a Darden student. The purpose of the study was to reduce the cost of raw material scrap and bottle necks in the manufacturing process.

AAPOR Short Course Evaluations

CSR ran analysis on evaluations of instructors at the 2001 AAOPR conference in Montreal Canada. The results were sent out to the instructors who taught the courses so they could understand what was helpful in the course and what could be improved.

Darden 1st Year

CSR analyzed data from questionnaires collected from first year students at the Darden Graduate School of Business Administration. The questionnaire was designed by a student committee.

Reston Community Center Citizen Survey

CSR conducted a telephone survey which examined the level of usage and support for the Reston Community Center by residents of Reston. Questions included the amount of support for new program possibilities taxpayers opinion on the tax rate and level of funding for the Community Center and satisfaction with the Community Center’s current programs and facilities.

Faculty Leave II - Rhoads

CSR was contracted to advise on the process of sampling soliciting participation via e-mail questionnaire development and eligibility screening through WinCATI as well as on the overall design of this study of the pressures on assistant professors with newborn and young children. The study gathers data on full-time tenure-track assistant professors with young children including those who have taken parental leave and those who have not. Selected eligible faculty were to be enlisted to complete a confidential telephone interview about their experiences as tenure-track parents.

Virginia Horse Industry Board

The 2010 Virginia Horse Industry Survey was conducted during the summer of 2010 by the Center for Survey Research (CSR) in cooperation with the Center for Economics and Policy Studies (CEPS) and the Virginia Horse Industry Board. The data collection for the project consisted of two phases. First CSR visited twelve equine events of different types and solicited attendees to fill out surveys with their estimated expenditures and related data for that event. There were 809 completed questionnaires in this "attendee survey." Second CSR randomly selected 150 equine events for the "sponsor survey" portion of the project. CSR mailed questionnaires to the 113 unique sponsors of these 150 events. The sponsor survey questionnaire asked for information about attendance revenues and expenditures for the selected events. Information was collected for 42 events.

Breastfeeding Clinical Trial

Review and critique of developed instrument for administration during clinical trial by client - CSR did not sample respondents collect data or do any analysis

GrandAide Outcome Evaluation - Garson

The Grand-Aide project is designed to provide health care training to community members in areas lacking access to health care. CSR developed several questionnaires for use in evaluating the program self administered instruments for health workers (Grand-Aides) patients and providers including pre and post intervention versions.

PWC Citizen Survey 2010

The 2010 Prince William County Citizen Satisfaction Survey is the eighteenth in an annual series conducted by the Center for Survey Research (CSR). The purpose of this survey is to assess citizen satisfaction with services offered in the County to compare satisfaction levels with those reported in previous surveys to analyze which subgroups among the County’s residents may be more or less satisfied than others with the services they receive to continue annual measurement of overall perception of quality of life in Prince William County to examine the demographic and employment characteristics of workers who commute out of Prince William County for their primary jobs and to gather data useful for the evaluation of the County’s policy on illegal immigrants which went into effect in 2008.

Darden Climate Survey 2010

The purpose of the Darden Enterprise Organizational survey was to assess employee satisfaction with the work environment assess workplace climate in a variety of key-topic areas assess commitment to the organization identify any areas that may need attention or improvement understand demographic patterns in the survey responses and serve as a resource and catalyst for discussion into the future.

Crescent Hall Resident Survey

UVa MPH student Megan Dunay led a project to complete a health needs assessment of residents of Crescent Halls a publicly owned residence for elders and the disabled in Charlottesville VA. CSR assisted by supplying a previously used survey instrument and programming it as a CAPI (Computer Assisted Personal Interview) instrument. Dunay and her colleagues conducted the interviews and reported the data including feedback to the resident community. Faculty Advisor Ruth Bernheim UVa Public Health Sciences.

Shenandoah Growers Data Analysis

Conduct analysis on survey data on consumer use of fresh herbs. Data were collected on behalf of local grower using Knowledge Networks web panel. Data consists of 4 questions plus demographics.


CSR conducted a 15 minute telephone survey of 100 users of equipment randomly chosen from client list of network and IT managers and administrators. Participants were offered a $20.00 gift certificate upon completion.

HSF employees 2010

The University of Virginia Health Services Foundation (HSF) commissioned CSR to conduct and analyze its 2010 Employee Engagement Survey data. The HSF Employee Engagement survey is based on the Q12 questions developed by the Gallup Research Group. In addition to these questions employees were asked to rate some additional items and provide certain demographic data. Analysis and reporting is limited to a brief text overview and a series of tables by question and by department.

ASAP research on satisfaction with growth

CSR staff prepared a report that integrates data on attitudes toward growth consequences of growth and growth management using data from various surveys taken in the Charlottesville-Albemarle region by CSR and others. The survey dates ranged from 1994 to 2011 and included some CSR studies from Prince William County another Virginia locality that has experienced rapid growth. The study was sponsored by a local non-profit group that focuses on growth issues in the area Advocates for a Sustainable Albemarle Population.

Wharton School Alumni Survey

The Wharton Alumni Survey was designed to measure the experiences of Wharton MBAs. Alumna were asked about their education and pre-MBA background as well as the details of their career experiences. Respondents were asked questions about their career experiences specifically in entrepreneurial companies. The final section of the survey asked about current attitudes to their work as well as your relationship with Wharton.

Chesterfield Citizen Satisfaction Survey 2010

The 2010 Chesterfield County Citizen Satisfaction Survey included 550 randomly selected individuals living in the County. The survey was conducted in the summer of 2010. The survey was an abbreviated version of the 2004 2006 and 2008 Chesterfield County Citizen Satisfaction Surveys. Cell-phone respondents were included in the survey just as they were in 2008. Weighting schemes were adopted in accordance with the disproportionate sampling techniques involving cell phones. As in 2006 and 2008 Spanish-speaking residents of the county had a chance to participate in the survey in Spanish through special arrangements with bilingual members of CSR and/or county staff. Four residents participated in this way.

VDEM Phase 2

Extension of behavioral study consisting of 6 distinct tasks done in collaboration with UVA's CRMES University of Delawarel & Va Transpotation Research Council. Survey of National Capital Region explored reactions of employed residents to an emergency event. Other tasks included a review of recent lterature describing the role of emergency responders analyses of a variety of requested topics addressed in the original survey and in-depth analysis of emergency traffic patterns.

Children's Future-P/PV 20100

Evaluate the impact of Childrens Futures community initiative on the health of children in the city of Trenton New Jersey. Four distinct samples were used in an attempt to reach as many parents of young children as possible while keeping the cost of the project within the limits of the P/PV budget CF clients screened potential clients targeted lists of the general population and general population.

Loudoun County Public Schools

CSR worked with LCPS to design and conduct web and postal surveys of Loudoun County Public School employees and web and take-home surveys of LCPS parents. There were 4 516 completed surveys. The survey covered attitudes and priorities regarding school funding issues to assist LCPS staff and stakeholders to discuss upcoming budget issues.

NSF--Science Indicators Instrumentation Workshop

At the request of the National Science Foundation Prof. Guterbock organized and convened a survey methodology workshop at NSF headquarters in November 2010. The workshop included experts in survey methodology and in public knowledge of science. The task was to recommend improvements in the instrumentation used in NSF's biennial surveys that assess public knowledge of science and technology. A report on the workshop's recommendations was submitted to NSF in January 2011. Supported by a grant to U.Va. Department of Sociology and CSR.

National Association of Realtors Survey Methods Evaluation

CSR consulted with NAR on ways to improve response rates for two important annual national surveys the homebuyers survey and the survey of NAR members (Realtors). Under CSR's guidance NAR ran an experiment with reminders and incentives that doubled the response rate on the member survey. The changes were less effective when tried on the homeowners survey. No data collection by CSR consultation only.

Human Genetics and EMR Focus Groups

Six focus groups were held two in each location Richmond Fairfax and Charlottesville VA. The groups discussed the pros and cons of using an electronic tool to share personal health information with others who might be affected by the same genetic traits. The tool would also offer medically sound guidance and suggestions. Participants were adults randomly recruited from Richmond Fairfax and Charlottesville VA areas

Beneficiary Study (Genworth) 2010

CSR had initial discussions with representatives from Genworth to develop and review possible ideas for sample surveys to explore public perceptions of life insurance need costs and benefits.

UVa Employee Survey 2011

University President Teresa A. Sullivan commissioned the Center for Survey Research to conduct a survey of all Academic Division staff. The purpose of the survey was to assist President Sullivan and the University administration in understanding the level of employee satisfaction among staff members and to identify areas for improvement. The survey questionnaire addressed a broad range of topics including the adequacy of the work environment the quality of work relationships opportunities for advancement and overall job satisfaction.

Education Abroad Outcomes-J Term 2011 Pilot

Following the recommendation of the UVa Education Abroad Outcomes Task Force the International Studies Office asked CSR to assist with an evaluation of the impact of its programs on students’ cultural awareness. The survey items were based on a conceptual framework developed by the task force. A web-based instrument tested during J-Term 2011 was used pre- and post-program and items were added in Summer 2011 to measure program characteristics and student experiences. Postal and e-mail reminders were used to encourage response. CSR’s analysis of results from J-term 2011 was delivered to the International Studies Office. This project was intended as a pilot for further research.

DCR-Virginia Outdoor Demand Survey 2011

The 2011 Virginia Outdoors Demand Survey (VODS) was conducted by mail with some portions of the sample also having a web-based option as part of an experiment to investigate the effect of mode differences in response rates. The main purposes of the VODS were to assess Virginians’ attitudes about outdoor recreation resources estimate participation in and demand for a wide variety of recreational activities and provide a channel of citizen input into the 2012 Virginia Outdoors Plan. The 2011 VODS was designed to obtain information on approximately 50 outdoor recreation activities. The survey also included specific questions to assist with future planning for local and regional parks Virginia State Parks and Natural Area Preserves.

Danville 2011

The 2011 Dan River Regional Social capital Survey is a telephone survey of residents in the City of Danville Pittsylvania County Virginia and Caswell County NC. The purpose of the survey is to measure how people feel about the region and their future in it to measure people’s attachment to their community and to measure the region’s social capital including civic engagement political involvement and connectedness to the community.

Student Survey on the University Library

Consulting on study design question wording questionnaire layout for mail out survey of students at the University of Virginia. CSR received and tracked mail-in responses on behalf of the library.

Purchasing Services Satisfaction Survey

UVA administrative personnel and faculty were surveyed by mail to determine their views on services provided by the University's purchasing department. Two versions of the survey were developed in order to accommodate differences between classified personnel and faculty research populations with respect to their contact with Purchasing and Material Services.

Prince William County Citizen Satisfaction Survey

This telephone survey replicated the 1993 survey to measure citizen satisfaction with both county services and government. The questionnaire asked respondents to rate their satisfaction with public safety human services planning and development neighborhood maintenance mental health services the attraction of new businesses and programs for the elderly.

ACS Survey on Ethical Consultation-Validation

CSR conducted expert reviews of a survey questionnaire with surgeons. The project was conducted for the National Institutes of Health. The list of surgeons was provided by the client. The questionnaire covered ethical consultation and consideration of dilemmas. Surgeons responded by phone or mail. CSR reviewed qualitative comments and summarized them in a written report.

Uva Faculty Senate Survey of the Faculty 2012

At the request of President Teresa Sullivan the UVa Faculty Senate surveyed members of the UVa faculty about issues related to their work life at UVa and how they use their time as employees. CSR worked closely with the Senate’s committee on Faculty Recruitment Retention Retirement and Welfare to design and pretest the instrument. (The survey field period ended shortly before UVa’s governance crisis in June 2012.) Results were reported for the University as a whole and reports by school were made available to members of the faculty.

UVA Attending Physicians EMR Survey

The survey focuses on the five strategic goals for new Electronic Medical Record software EpicCare as it was used in the outpatient practice environment and uses those goals to measure how clinical staff members perceived the success of the new system at theUVA Medical Center. The over-riding objective of the survey was to identify specific areas that could be improved re-evaluated or changed. CSR became involved in instrument development advice on protocol and analysis and reporting. Survey was programmed and fielded by client not CSR. Rresults reported to top management at UVA Health System and shared with UVA Board of Visitors.

Health Survey: U.Va Dept of Gastroenterology

This project involved CSR consultation to Dr. Jeanetta Frye at the UVa Department of Gastroenterology. The project focused on assessing how gastroenterologists screen for and follow-up patients with pre-malignant gastric lesions.

Education Abroad Evaluation - Spring 2012

Following the recommendation of the UVa Education Abroad Outcomes Task Force the International Studies Office asked CSR to assist with an evaluation of the impact of its programs on students’ cultural awareness. The survey items were based on a conceptual framework developed by the task force. A web-based instrument tested during J-Term 2011 was used pre- and post-program and items were added in Summer 2011 to measure program characteristics and student experiences. Postal and e-mail reminders were used to encourage response. CSR’s analysis of results from Spring term 2012 was delivered to the International Studies Office. Completions for pre-study travel totaled 223 post travel results were collected for 200.