What kinds of projects are done at CSR?

CSR has conducted a wide range of projects. We have worked on behalf of academic researchers, government agencies, private foundations, businesses, and non-profit organizations.

CSR is experienced with an array of contact modes:

  • Telephone interviewing (with WinCATI)
  • Mail-out survey and contact services
  • Web-based data collection
  • In-person interviewing

CSR has recently purchased Quatlrics which allows for the creation and implementation of sophisticated, user friendly online surveys. Qualtrics can be used to schedule both reminder and thank-you emails based on completion of the survey.

What services does CSR provide?
CSR is a full-service research facility. We offer customized project design, professional interviewing, and data collection using the latest survey technologies, as well as data analysis and report preparation.

How much does it cost to do a survey?
CSR's rates are competitive with other academic and commercial survey organizations. Project costs can vary widely depending on factors such as the scope of services you require, the survey methodology used, the number of respondents, the nature of the sample, etc. Costs can range anywhere from $5,000 to $150,000. So while typical projects have been in the $20,000 to $50,000 range, we have also done smaller and larger projects. We invite you to contact one of our senior staff to discuss the scope of your project and factors that govern cost.

What's the best way to collect data for my project?
CSR can advise you on the most productive and cost-effective method for collecting your data: telephone, mail, electronically, or in-person. CSR ensures scientific validity of your study by helping specify procedures for selecting respondents within households, securing cooperation, and following up incomplete interviews or questionnaires.

Who writes the questions for my survey?
CSR can write the question for you or can assist you in writing your own. We will help you determine the best question formats to measure people's opinions, experiences, attitudes, and behaviors. We can advise you on the proper sequencing of items, a critical design feature for maintaining objectivity and ensuring that respondents understand your questions.

Can I get a copy of one of your old reports?
Most are available for a nominal fee. Contact Ila Crawford for details and specific costs.

Custom Project Design

We will help you clarify your study objectives and advise you on how to get the most research value from available resources.

Data Collection

We specialize in the use of Computer-Assisted Telephone Interviewing and Personal Interviewing.

How We Collect Useful Data

CSR prepares statistical analyses and reports of survey results ranging from simple tabulations to authoritative, in-depth narrative reports.


Search Completed Projects

This is a survey of fourth year students in the College of Arts and Sciences who plan to graduate in May. These students are asked to share their “first destination” after college. The data that is collected gives University Career Services information about the number of students who have full-time employment when they graduate the number who have been accepted into graduate school and those whose plans are still in the planning phase. This information is then available to employers future students and departments who are preparing students for life after college graduation.
The University of Virginia Physicians Group (UPG) commissioned CSR to collect and analyze its 2012 Employee Engagement Survey. The UPG Employee Engagement survey is based on the Q12 questions developed by the Gallup Research Group. In addition to these questions employees were asked to rate some additional items and provide certain demographic data. Analysis and reporting is limited to a brief text overview and a series of tables by question by department and by survey year.
In consultation with the UVa Department of Parking and Transportation CSR conducted an online and paper-based survey of faculty and staff opinions about transportation modes and issues related to their employment at UVa. The survey was aimed at determining modes of transportation used to commute to work perceived barriers to using alternative modes for those who commute alone in automobiles general opinions about transportation modes and issues and demographic information to aid in the analysis and interpretation of the data.
The University of Virginia Health Services Foundation (HSF) commissioned CSR to conduct and analyze its 2011 Employee Engagement Survey data. The HSF Employee Engagement survey is based on the Q12 questions developed by the Gallup Research Group. In addition to these questions employees were asked to rate some additional items and provide certain demographic data. Analysis and reporting is limited to a brief text overview and a series of tables by question and by department.
Following the recommendation of the UVa Education Abroad Outcomes Task Force the International Studies Office asked CSR to assist with an evaluation of the impact of its programs on students’ cultural awareness. The survey items were based on a conceptual framework developed by the task force. A web-based instrument tested during J-Term 2011 was used pre- and post-program and items were added in Summer 2011 to measure program characteristics and student experiences. Postal and e-mail reminders were used to encourage response. CSR’s analysis of results from Summer term 2011 was delivered to the International Studies Office.
The Fairfax County Department of Family Services survey is a client satisfaction survey. The survey is a self-administered paper survey that is mailed to clients’ home addresses. The survey was mailed to a random sample of 3500 clients. The survey also included a telephone follow-up to approximately 25% of the non-respondents. All questionnaires were made available in English and five additional languages Vietnamese Farsi Spanish Korean and Arabic. This was the second survey conducted for the Fairfax County Department of Family Services.
CSR conducted expert reviews of a survey questionnaire with surgeons. The project was conducted for the National Institutes of Health. The list of surgeons was provided by the client. The questionnaire covered ethical consultation and consideration of dilemmas. Surgeons responded by phone or mail. CSR reviewed qualitative comments and summarized them in a written report.
SOSAS (Surgeons Overseas Assessment of Surgical need) is a survey developed by Surgons Overseas an international non-profit organization to assess the unmet surgical needs in developing countries. The instrument was developed by an international team of surgeons and public health experts with input from CSR. It was pretested in Sierra Leone and CSR helped with analysis of the pretest results. CSR developed the sampling plan for the study. In-person interviews were conducted across Rwanda with 3 175 individuals (maximum of 2 persons per household) to determine if they suffered from any untreated surgical conditions at present or in the past. The sample design used about 50 clusters (villages) stratified across the countries districts and regions. Interviews were conducted by medical students from the University of Rwanda under the direction of Robin Petroze Fellow in the UVa Department of Surgery. Data collection in Rwanda was conducted by the investigators using their own i-Pad based program of the instrument. CSR assisted in instrument development received and cleaned the collected data and conducted extensive analyses to support a number of presentations and publications of the results.
At the request of President Teresa Sullivan the UVa Faculty Senate surveyed members of the UVa faculty about issues related to their work life at UVa and how they use their time as employees. CSR worked closely with the Senate’s committee on Faculty Recruitment Retention Retirement and Welfare to design and pretest the instrument. (The survey field period ended shortly before UVa’s governance crisis in June 2012.) Results were reported for the University as a whole and reports by school were made available to members of the faculty.
Web presentation allowing Department members to evaluate clinical effort and assess peers CRNAs and residents. Several members preferred to send in completed Excel spreadsheet CSR entered data into that person’s web record. All resident surveys were manually entered.
The survey focuses on the five strategic goals for new Electronic Medical Record software EpicCare as it was used in the outpatient practice environment and uses those goals to measure how clinical staff members perceived the success of the new system at theUVA Medical Center. The over-riding objective of the survey was to identify specific areas that could be improved re-evaluated or changed. CSR became involved in instrument development advice on protocol and analysis and reporting. Survey was programmed and fielded by client not CSR. Rresults reported to top management at UVA Health System and shared with UVA Board of Visitors.
CSR initiated the Jefferson Area Community Survey project in late 2011 and the first wave of the survey was fielded in January 2012. This is a recurrent regional omnibus survey of the greater Charlottesville region including the City of Charlottesville and the Counties of Albemarle Fluvanna Greene Louisa and Nelson. The telephone study used a triple-frame sampling design (landline RDD directory listed landlines phones and cell phones) and over 1 000 interviews were completed. Local government agencies non-profits and University researchers may purchase questions on JACS. The first wave included questions about local development and transportation issues public perceptions of public health issues and questions about gas safety. CSR also released results of its own questions on the 2012 Presidential race consumer confidence and the controversial Western By-Pass road project.
This project involved CSR consultation to Dr. Jeanetta Frye at the UVa Department of Gastroenterology. The project focused on assessing how gastroenterologists screen for and follow-up patients with pre-malignant gastric lesions.
Focus groups in Richmond and Faorfax VA were designed to investigate the general attitudes and beliefs toward College annual giving among the non-donor population and to strengthen understanding of the causes of disengagement.
Brief consult with management team members at SNL Center for Financial Education to advise on how survey data might be used to inform decisions about the Center's offerings.
This project was designed to ensure cultural appropriateness of instruments intended for pre-and-post testing of effectiveness of the "Diabetes Conversation Map Tool" as an intervention for diabetes self-management among clinic patients on Grand Bahama Island. CSR consulted on adaptation of the existing questionnaires and advised the research team on cognitive interviewing techniques. The Nursing School team carried out cognitive interviews in person with Charlottesville diabetes patients and then over the phone with patients on Grand Bahama Island with direct coaching from CSR staff. CSR prepared a written report on the Charlottesville cognitive interviews. The interviews resulted in small but significant changes in question and response wording.
Following the recommendation of the UVa Education Abroad Outcomes Task Force the International Studies Office asked CSR to assist with an evaluation of the impact of its programs on students’ cultural awareness. The survey items were based on a conceptual framework developed by the task force. A web-based instrument tested during J-Term 2011 was used pre- and post-program and items were added in Summer 2011 to measure program characteristics and student experiences. Postal and e-mail reminders were used to encourage response. CSR’s analysis of results from Spring term 2012 was delivered to the International Studies Office. Completions for pre-study travel totaled 223 post travel results were collected for 200.
Code and tally open-end responses from a web survey developed and executed by the City. Provide a written summary of open-ended responses Excel charts and data.
The 2011 Virginia Outdoors Demand Survey (VODS) was conducted by mail with some portions of the sample also having a web-based option as part of an experiment to investigate the effect of mode differences in response rates. The main purposes of the VODS were to assess Virginians’ attitudes about outdoor recreation resources estimate participation in and demand for a wide variety of recreational activities and provide a channel of citizen input into the 2012 Virginia Outdoors Plan. The 2011 VODS was designed to obtain information on approximately 50 outdoor recreation activities. The survey also included specific questions to assist with future planning for local and regional parks Virginia State Parks and Natural Area Preserves.
The 2011 Dan River Regional Social capital Survey is a telephone survey of residents in the City of Danville Pittsylvania County Virginia and Caswell County NC. The purpose of the survey is to measure how people feel about the region and their future in it to measure people’s attachment to their community and to measure the region’s social capital including civic engagement political involvement and connectedness to the community.
CSR conducted a 15 minute telephone survey of 100 users of equipment randomly chosen from client list of network and IT managers and administrators. Participants were offered a $20.00 gift certificate upon completion.
The University of Virginia Health Services Foundation (HSF) commissioned CSR to conduct and analyze its 2010 Employee Engagement Survey data. The HSF Employee Engagement survey is based on the Q12 questions developed by the Gallup Research Group. In addition to these questions employees were asked to rate some additional items and provide certain demographic data. Analysis and reporting is limited to a brief text overview and a series of tables by question and by department.
CSR staff prepared a report that integrates data on attitudes toward growth consequences of growth and growth management using data from various surveys taken in the Charlottesville-Albemarle region by CSR and others. The survey dates ranged from 1994 to 2011 and included some CSR studies from Prince William County another Virginia locality that has experienced rapid growth. The study was sponsored by a local non-profit group that focuses on growth issues in the area Advocates for a Sustainable Albemarle Population.
The Wharton Alumni Survey was designed to measure the experiences of Wharton MBAs. Alumna were asked about their education and pre-MBA background as well as the details of their career experiences. Respondents were asked questions about their career experiences specifically in entrepreneurial companies. The final section of the survey asked about current attitudes to their work as well as your relationship with Wharton.
The 2010 Chesterfield County Citizen Satisfaction Survey included 550 randomly selected individuals living in the County. The survey was conducted in the summer of 2010. The survey was an abbreviated version of the 2004 2006 and 2008 Chesterfield County Citizen Satisfaction Surveys. Cell-phone respondents were included in the survey just as they were in 2008. Weighting schemes were adopted in accordance with the disproportionate sampling techniques involving cell phones. As in 2006 and 2008 Spanish-speaking residents of the county had a chance to participate in the survey in Spanish through special arrangements with bilingual members of CSR and/or county staff. Four residents participated in this way.
Extension of behavioral study consisting of 6 distinct tasks done in collaboration with UVA's CRMES University of Delawarel & Va Transpotation Research Council. Survey of National Capital Region explored reactions of employed residents to an emergency event. Other tasks included a review of recent lterature describing the role of emergency responders analyses of a variety of requested topics addressed in the original survey and in-depth analysis of emergency traffic patterns.
Evaluate the impact of Childrens Futures community initiative on the health of children in the city of Trenton New Jersey. Four distinct samples were used in an attempt to reach as many parents of young children as possible while keeping the cost of the project within the limits of the P/PV budget CF clients screened potential clients targeted lists of the general population and general population.
CSR worked with LCPS to design and conduct web and postal surveys of Loudoun County Public School employees and web and take-home surveys of LCPS parents. There were 4 516 completed surveys. The survey covered attitudes and priorities regarding school funding issues to assist LCPS staff and stakeholders to discuss upcoming budget issues.
The 2010 Virginia Horse Industry Survey was conducted during the summer of 2010 by the Center for Survey Research (CSR) in cooperation with the Center for Economics and Policy Studies (CEPS) and the Virginia Horse Industry Board. The data collection for the project consisted of two phases. First CSR visited twelve equine events of different types and solicited attendees to fill out surveys with their estimated expenditures and related data for that event. There were 809 completed questionnaires in this "attendee survey." Second CSR randomly selected 150 equine events for the "sponsor survey" portion of the project. CSR mailed questionnaires to the 113 unique sponsors of these 150 events. The sponsor survey questionnaire asked for information about attendance revenues and expenditures for the selected events. Information was collected for 42 events.
At the request of the National Science Foundation Prof. Guterbock organized and convened a survey methodology workshop at NSF headquarters in November 2010. The workshop included experts in survey methodology and in public knowledge of science. The task was to recommend improvements in the instrumentation used in NSF's biennial surveys that assess public knowledge of science and technology. A report on the workshop's recommendations was submitted to NSF in January 2011. Supported by a grant to U.Va. Department of Sociology and CSR.
A web survey of nationwide members of PRIM&R (Public Responsibility in Medicine & Research) about when and how much it is appropriate to pay participants of research studies.
CSR consulted with NAR on ways to improve response rates for two important annual national surveys the homebuyers survey and the survey of NAR members (Realtors). Under CSR's guidance NAR ran an experiment with reminders and incentives that doubled the response rate on the member survey. The changes were less effective when tried on the homeowners survey. No data collection by CSR consultation only.
Review and critique of developed instrument for administration during clinical trial by client - CSR did not sample respondents collect data or do any analysis
Six focus groups were held two in each location Richmond Fairfax and Charlottesville VA. The groups discussed the pros and cons of using an electronic tool to share personal health information with others who might be affected by the same genetic traits. The tool would also offer medically sound guidance and suggestions. Participants were adults randomly recruited from Richmond Fairfax and Charlottesville VA areas
The Grand-Aide project is designed to provide health care training to community members in areas lacking access to health care. CSR developed several questionnaires for use in evaluating the program self administered instruments for health workers (Grand-Aides) patients and providers including pre and post intervention versions.
CSR had initial discussions with representatives from Genworth to develop and review possible ideas for sample surveys to explore public perceptions of life insurance need costs and benefits.
The 2010 Prince William County Citizen Satisfaction Survey is the eighteenth in an annual series conducted by the Center for Survey Research (CSR). The purpose of this survey is to assess citizen satisfaction with services offered in the County to compare satisfaction levels with those reported in previous surveys to analyze which subgroups among the County’s residents may be more or less satisfied than others with the services they receive to continue annual measurement of overall perception of quality of life in Prince William County to examine the demographic and employment characteristics of workers who commute out of Prince William County for their primary jobs and to gather data useful for the evaluation of the County’s policy on illegal immigrants which went into effect in 2008.
University President Teresa A. Sullivan commissioned the Center for Survey Research to conduct a survey of all Academic Division staff. The purpose of the survey was to assist President Sullivan and the University administration in understanding the level of employee satisfaction among staff members and to identify areas for improvement. The survey questionnaire addressed a broad range of topics including the adequacy of the work environment the quality of work relationships opportunities for advancement and overall job satisfaction.
The purpose of the Darden Enterprise Organizational survey was to assess employee satisfaction with the work environment assess workplace climate in a variety of key-topic areas assess commitment to the organization identify any areas that may need attention or improvement understand demographic patterns in the survey responses and serve as a resource and catalyst for discussion into the future.
Following the recommendation of the UVa Education Abroad Outcomes Task Force the International Studies Office asked CSR to assist with an evaluation of the impact of its programs on students’ cultural awareness. The survey items were based on a conceptual framework developed by the task force. A web-based instrument tested during J-Term 2011 was used pre- and post-program and items were added in Summer 2011 to measure program characteristics and student experiences. Postal and e-mail reminders were used to encourage response. CSR’s analysis of results from J-term 2011 was delivered to the International Studies Office. This project was intended as a pilot for further research.
UVa MPH student Megan Dunay led a project to complete a health needs assessment of residents of Crescent Halls a publicly owned residence for elders and the disabled in Charlottesville VA. CSR assisted by supplying a previously used survey instrument and programming it as a CAPI (Computer Assisted Personal Interview) instrument. Dunay and her colleagues conducted the interviews and reported the data including feedback to the resident community. Faculty Advisor Ruth Bernheim UVa Public Health Sciences.
Conduct analysis on survey data on consumer use of fresh herbs. Data were collected on behalf of local grower using Knowledge Networks web panel. Data consists of 4 questions plus demographics.
CSR designed and produced certificates of completion for the AAPOR short courses at the AAPOR conference held in May 2001 in Montreal Canada. The certificates were then mailed to those who enrolled for short courses at the conference.
For the fifth consecutive year CSR conducted a survey to determine the level of satisfaction among Virginia residents who have used DMV services the year before the survey. Various modes of delivering the service were investigated including in person telephone mail Touch-Tone and Internet. Overall satisfaction levels did not increase over 2000. There are early warning signs that satisfaction ratings may decline in the future such as a significant decline in expectation and improvement ratings. Continued migration to Internet usage from in-person delivery of services was observed.
CSR conducted a survey of the electorate in Virginia and New Jersey. The survey instrument was developed by the PIs however CSR provided assistance in the development of the instrument in order to ready it for telephone administration. The survey was performed just prior to the 2001 gubernatorial elections held in Virginia and New Jersey. The survey included questions about the candidates for office the current government and specific issues relating to the campaign. Data are designed for tests of a Downsian theory of voter choice.
CSR managed the data entry of 602 surveys each containing 50 variables. The title of the survey was "Keepers of the Vanguard or New Political Agenda? The Political Attitudes of African-American Female College Students."
CSR helped to develop a moderator’s guide and recruited and facilitated two focus groups of University of Virginia staff. The purpose of the focus groups was to gain insight into issues of political obligation especially focusing on the question of why people obey the law. The focus groups included both general discussion and vignettes.
This is the fourth annual Internet survey of U.S. and Canadian libraries at academic institutions from two-year and junior colleges through doctoral-granting universities. The study gathered data on four major categories of library activities collections expenditures library operations and local characteristics or attributes. This year a new series of questions was added to assess trends in information literacy.
CSR helped to conduct three focus groups in Washington DC and Atlanta in the Spring of 2001. The focus groups explored such issues as health director’s experiences with ethical issues and asked respondents to consider what should be incorporated into a code of ethics for their field.
A survey of managers of non-profit organizations to find out how they file their tax-exemption forms with the IRS and to measure their interest in custom software to aid them with such filing. The survey included both a mail-out and a telephone component.
Project ID Title Principal Investigators Year
1995.002 Survey of Local Receptivity to a Minor League Baseball Team Charles Denk 1995
1995.021 Environmental Negotiation Survey 1995
1995.003 Health Care Partnership Study Tom Guterbock 1995
1995.022 Charlottesville-Albemarle Airport Usage Study--1995 Tom Guterbock 1995
1995.004 Study on the Influence of the Seeker Church Movement Tom Guterbock 1995
1995.023 25th Senate District Election Poll--1995 1995
1995.005 Virginia School Board Association Service Satisfaction Survey Tom Guterbock 1995
1995.024 Clinch Valley College Student Satisfaction Survey 1995
1992.004 Survey of Substance Abuse in Anesthesiology Training Programs Charles Denk 1995
1995.006 Survey of Local Area Residents' Interests in a Skating Rink Charles Denk 1995
1995.007 Prince William County Citizen Satisfaction Survey 1995
1995.027 Alcott Masters Thesis 1995
1995.008 Survey of Owners' Satisfaction with Tulikivi Soapstone Fireplaces Tom Guterbock 1995
1994.013 Darden Alumni Survey Tom Guterbock 1995
1994.014 Susquehanna Region Labor Force Study Tom Guterbock 1995
1995.01 Region 10 Behavioral Risk Factors Survey Tom Guterbock 1995
1994.015 National Collegiate Athletic Association Survey 1995
1995.011 Capital Campaign Prospects Survey Tom Guterbock 1995
1995.031 Computers and Society Class Poll Tom Guterbock 1995
1994.002 Student Survey on the University Library Tom Guterbock 1994
1993.005 Virginia Worksite Health Promotion Survey Tom Guterbock 1994
1994.016 Survey of Employment Contract Practices Tom Guterbock 1994
1994.017 Trigon Advanced Directives Project Charles Denk 1994
1994.06 Prince William County Citizen Satisfaction Survey 1994
1993.007 Pain Management Survey Admin for managing database 1994
1994.018 Darden Fan Survey 1994
1993.012 Survey of Fine Arts Teachers Charles Denk 1994
1993.015 Barriers to Receiving Community Based Services in the Virginia Youth Services System I & II Tom Guterbock 1994
1992.003 Survey of Ethics Education in Family Medicine Residency Charles Denk 1994
1994.007 Residential and School Choice Survey 1994
1993.019 Albemarle County Planning Needs Study Tom Guterbock 1994
1994.011 Demographic Survey of UVA Alumni Tom Guterbock 1994
1993.002 Smoking Cessation among Rural Blacks in Virginia--Phase II John Schorling 1994
1993.003 Hospital Patient Smoking Cessation Survey 1994
1993.021 Survey of Opinions on End-of-Life Decision-Making Charles Denk 1994
1994.001 UVA ITC Computer User Satisfaction Survey--1994 Tom Guterbock 1994
1992.011 SCHEV Alcohol and Other Drug Survey of Virginia College Students 1993
1993.006 Health and Strain in a Rural Primary Care Setting 1993
1992.014 Survey of Statistics Professors Charles Denk 1993
1992.0181 Charlottesville Citizen Satisfaction Survey--1993 1993
1993.01 Public Attitudes Toward Censorship 1993
1994.0193 Darden Gender Climate Survey Charles Denk 1993
1992.0182 Charlottesville Community Development Survey Tom Guterbock 1993
1993.011 Charlottesville Job Needs Assessment Survey Tom Guterbock 1993
1994.0191 Darden Gender Climate Survey Charles Denk 1993
1992.018 Guatemala Survey 1993
1993.013 UVA Athletic Abilities and Interests Survey Tom Guterbock 1993
1993.014 Charlottesville City Budget Priorities Study Steven Finkel 1993
1992.02 University Union Assessment Survey--1993 Tom Guterbock 1993
1993.016 UVa Alumni Phonathon Tom Guterbock 1993