What kinds of projects are done at CSR?

CSR has conducted a wide range of projects. We have worked on behalf of academic researchers, government agencies, private foundations, businesses, and non-profit organizations.

CSR is experienced with an array of contact modes:

  • Telephone interviewing (with WinCATI)
  • Mail-out survey and contact services
  • Web-based data collection
  • In-person interviewing

CSR has recently purchased Quatlrics which allows for the creation and implementation of sophisticated, user friendly online surveys. Qualtrics can be used to schedule both reminder and thank-you emails based on completion of the survey.

What services does CSR provide?
CSR is a full-service research facility. We offer customized project design, professional interviewing, and data collection using the latest survey technologies, as well as data analysis and report preparation.

How much does it cost to do a survey?
CSR's rates are competitive with other academic and commercial survey organizations. Project costs can vary widely depending on factors such as the scope of services you require, the survey methodology used, the number of respondents, the nature of the sample, etc. Costs can range anywhere from $5,000 to $150,000. So while typical projects have been in the $20,000 to $50,000 range, we have also done smaller and larger projects. We invite you to contact one of our senior staff to discuss the scope of your project and factors that govern cost.

What's the best way to collect data for my project?
CSR can advise you on the most productive and cost-effective method for collecting your data: telephone, mail, electronically, or in-person. CSR ensures scientific validity of your study by helping specify procedures for selecting respondents within households, securing cooperation, and following up incomplete interviews or questionnaires.

Who writes the questions for my survey?
CSR can write the question for you or can assist you in writing your own. We will help you determine the best question formats to measure people's opinions, experiences, attitudes, and behaviors. We can advise you on the proper sequencing of items, a critical design feature for maintaining objectivity and ensuring that respondents understand your questions.

Can I get a copy of one of your old reports?
Most are available for a nominal fee. Contact Ila Crawford for details and specific costs.

Custom Project Design

We will help you clarify your study objectives and advise you on how to get the most research value from available resources.

Data Collection

We specialize in the use of Computer-Assisted Telephone Interviewing and Personal Interviewing.

How We Collect Useful Data

CSR prepares statistical analyses and reports of survey results ranging from simple tabulations to authoritative, in-depth narrative reports.


Search Completed Projects

We developed a questionnaire fielded it in Qualtrics and then interviewed some respondents in order to improve the questionnaire. Long-term goal of the pilot was to be ready for a larger grant to survey a more comprehensive group of professional DT-LVAD center staff.
In consultation with the UVa Department of Parking and Transportation CSR conducted an online and paper-based survey of faculty and staff opinions about transportation modes and issues related to their employment at UVa. The survey was aimed at determining modes of transportation used to commute to work perceived barriers to using alternative modes for those who commute alone in automobiles general opinions about transportation modes and issues and demographic information to aid in the analysis and interpretation of the data.
After data were collected by local vendors on behalf of ORB International CSR applied base weights and post-stratification weights (using iterative rim weighting also known as raking methods) to results from each country. Final weighted data files were delivered to ORB for delivery to the project sponsor. CSR also worked with ORB in completing the methods reports for each country which included calculating design effects.
CSR collaborated with the Virginia Department of Health to conduct a dual-frame (78% cell and 22% landline sample) telephone survey of Virginia residents regarding use of tobacco in various forms use of special offers or coupons to purchase cigarettes desire to quit cessation attempts secondhand smoke opinions about tobacco control policies and demographics. Virginia Tech's Center for Survey Research assisted with data collection.
The 2016 Loudoun County Survey of Residents was conducted by telephone with a scientifically selected sample of 1 003 county residents. Rural ZIP codes were oversampled. The questionnaire included county services employment willingness to pay higher taxes to improve services or address problems and transportation.
SCPS was interested in learning more about needs of service members who would be potential students in a new military-oriented degree completion program at UVa. Educational Service Officers were interviewed in depth to learn about particular requirements procedures and student needs for this population. ESO’s also were asked about learning goals and program preferences of military students pursuing college degrees. CSR gathered detailed responses from 8 officers representing all branches of the service. Results were compiled into an internal report which SCPS is using for program development and planning.
CSR provided consutlation on questionnaire design data collection protocols use of Qualtrics software and data analysis strategies including scale construction. CSR programmed the draft survey in Qualtrics and provided the dataset documentation and data analysis recommendations.
At the request of Foothills Forum CSR conducted additional statistical analysis of results from the 2016 Survey of Rappahanock County residents.
Fairfax County Neighborhood and Community Services (NCS) wanted to gather information on Customer Satisfaction for five different centers/services. These included Human Services Transportation (HST) Senior Centers (SC) Community Centers Teen Centers and Technology Centers. CSR reviewed and edited questionnaires ran mail and web surveys for HST and SC entered data gathered by NSC for the other centers and provided data tables for 768 total respondents and a methods report.
Members of the Board of Trustees at Franklin & Marshall College were sent links to a Qualtrics questionnaire asking them to evaluate the performance of President Daniel R. Porterfield. In its structure and purpose the survey was very similar to a prior edition that was administered to the same population in 2013. The response rate was 100% and a confidential report of results was sent to the Board.
CSR provided technical and user support to all school divisions in Virginia as they sought to include all CTE completer students from the prior school year. CSR also provided websites for data collection and reporting (contracted through UVa Custom Applications and Consulting Services) communication data analysis and reporting.
Online survey administered to customers of UVA Facilities Management services. This survey is conducted annually (since 2013) by UVA Facilities Management who contracted with CSR to perform the analysis and reporting.
Elite interviews with chairs of all U.S. residency programs in anesthesiology. This five-year longitudinal study focused on substance abuse and chemical dependence among resident and attending physicians department-level variation in drug education intervention and operating room security and the professional rehabilitation of chemically dependent physicians. The survey combined mail and telephone interview instruments to maximize confidentiality and used special graphical calendars to pinpoint the timing of key events in identification treatment and rehabilitation histories. The first year of the study collected data over a five-year retrospective period (1986-1991) succeeding years constitute a prospective study of newly identified and rehabilitation cases.
Mail-out survey to evaluate the experiences of 3rd year medical residents with ethics education in their current residency program. The goal was to assess the residents' exposure to formal medical ethics training knowledge of ethical resources and confidence in their ability to make ethical decisions.
A mail-out survey designed to study the effects of alcohol and drug use among Virginia's college students. The questionnaire modeled after the Annual Alcohol and Other Drug Survey for the University of Virginia and the national CORE survey investigates the use of alcohol and other drugs and their effects on such things as academic performance sexual behavior and violence.
A mail-out survey of statistics professors in the social sciences. The study focuses on statistical software and its use in classroom settings.
A study designed to determine the levels of citizen satisfaction with a variety of services and programs provided by the city assess residents' priorities for increases and decreases in the funding of particular services identify in what specific ways the public felt additional revenues for desired services could be provided examine the community's overall evaluation of the quality of life in the city and assess attitudes concerning current controversial issues. A specially prepared listed sample of residential households was provided by the City allowing each responding household to be identified by neighborhood quotas were used to assure geographical representativeness.
The survey determined the features that specialized users employ and would like to employ in color scanners color printers and color copiers along with related information on the software and hardware these users have available in their places of work.
Nationwide telephone poll of senior staff members of Evangelical relief and development agencies designed to determine the extent to which the senior staff of Evangelical relief and development agencies are in agreement with the Evangelical public on key issues concerning relief and development. The study was designed as a follow-up to the National Survey of Evangelicals on Christian Relief and Development.
A mail-out designed to assess the academic extra-curricular and social experiences of UVA alumni from recent graduating classes.
A telephone survey of residents of the DC Metropolitan area with completed four-year college degrees. The survey evaluated the future need for continuing education by ascertaining past and present use of these programs. Results were used to help select site for new Northern Virginia Center.
A telephone survey with residents of Planning District Ten in Virginia. The construction of the questionnaire allowed respondents to articulate their views on sensitive health-related issues. The survey produced measures of the relative urgency of health issues in respondent's community the prevalence of these issues for the respondent and his/her personal network and the respondent/network's most important sources of health information and health care.
A telephone survey of the residents of two Virginia localities to assess knowledge and attitudes about a specific legal case originating in the area.
Mail-out survey aimed at determining psychosocial factors associated with variation in divorced fathers' involvement with their nonresident children results are the basis of a doctoral dissertation.
A pre-election telephone survey of registered voters in Charlottesville City and Albemarle County using random digit dialing. Questions focussed on the 1992 presidential election and probed economic and cultural issues that could be related to support for Bush Clinton or Perot. Advance predictions of the local outcome of the election published in the area press proved to be highly accurate. The design and implementation of the poll was assisted by students in the Department of Government and Foreign Affairs Public Opinion Class and the Department of Sociology's course in Survey Research Methods.
Four-year quasi-experimental study in which community intervention through black churches is used to attempt to reduce levels of smoking in the black population of a rural Virginia county. In Phase I CSR conducted half-hour face-to-face interviews with African-American residents of Buckingham and Louisa Counties in Virginia. Computer Assisted Personal Interviewing (CAPI) technology was used in interviews with adult smokers non-smokers and recent quitters in rural households. Questionnaire covered smoking behavior attitudes about smoking and quitting and assessment of health risk factors.
CSR conducted statistical analysis of telephone survey data from pre and post intervention studies of stroke awareness.
A telephone survey of Charlottesville and Albemarle County residents. The study focused on the issues of school censorship recycling in the community the congressional race in the 7th district and Governor Wilder's presidential bid. The design and implementation of the poll were assisted by graduate students in the Department of Government and Foreign Affair's Public Opinion Class and the Department of Sociology's course in Survey Research Methods.
Elite interviews with chairs of all training programs in anesthesiology in the United States concerning substance abuse and chemical dependence among residents and attending physicians. Study design combined mail-out and telephone data-collection techniques to achieve response rate over 90%.
Survey to describe demographic characteristics of the labor pool in the Fredericksburg-Stafford-Spotsylvania area identify factors which encourage people to remain in area rather than commute to work outside study area. Special screening techniques used to allow an over sampling of long-distance commuters.
Mail-out questionnaire survey of sociology and political science professors teaching in four-year colleges and universities in the United States focusing on methods and goals of "civic education" in current college teaching in these disciplines. Systematic mail follow-ups yielded a 71% return rate.
Nationwide telephone poll of evangelical Christians to determine their opinions about how Christian relief organizations ought to conduct their activities in Third World countries. Results of this study were released in March 1992 in a report entitled What Do Christians Expect from Christian Relief and Development?
Obtained Albemarle County school performance evaluation with focus on Family Life Education program.
Exit interviews with graduating fourth year students in eight departments.
Interviews with women who participated in a 1986 breast cancer screening experiment in order to determine changes in their behavior and attitudes towards breast cancer detection and treatment.
Interviews with women who did not participate in a 1986 breast cancer screening experiment in order to determine their behavior and attitudes towards breast cancer detection and treatment.
Contacted households with disabled person and assessed their needs in detail.
data not yet available
Statewide survey of Virginia residents regarding their views on the upcoming Governor's election and in-depth analysis of the form content and level of their political participation.
Longitudinal study of UVA students assessment of students' academic and social development at the end of their first year at UVA.
Longitudinal study of UVA students assessment of students' academic and social development at the end of their second year at UVA.
Longitudinal study of UVA students assessment of students' academic and social development at the end of their third year at UVA.
Determine leisure-time preferences of UVA students their knowledge and attitudes towards events sponsored by the student union.
Social needs assessment and census update for households in Charlottesville Albemarle Fluvanna Greene Louisa and Nelson counties for use in program planning and budgeting by area agencies.
Obtained information on household use of Charlottesville Transit other bus services assessed public attitudes about bus service.
On behalf of local non-profit citizens organization Foothills Forum CSR conducted a mail survey of residents of Rappahanock County VA. Survey packets were mailed to every household in the county and 1 362 were completed. The survey focused on needed services and on development issues and received extensive coverage in the local press.
CSR consulted with the Virginia Department of Conservation and Recreation to plan and budget for a statewide survey about outdoors recreation. The survey would be part of the 5-year update of the Statewide Comprehensive Outdoor Recreation Plan (SCORP). CSR and DCR took into account prior experience with the 2011 SCORP. CSR produced a budget and memorandum in consultation to DCR.
CSR worked with a group of MS students in UVAs Data Science program who planned to sruvey UVa students about recent sexual assualts. They planned to create maps showng the time and location of assaults to identify 'hot spots' for this type of crime. CSR advised on the draft survey instrument. Due to security an privacy concerns no survey was conducted. Instead students obtained de-identified crime reports from the Charlottesville Police and analyzed seasonal time and location trends and created heat maps of the crime occurrences at different times of year.
The Fairfax County Department of Family Services is a client satisfaction survey. The survey is a self-administered paper survey that is mailed to clients' home addresses. The survey was mailed to a random sample of 3500 clients. The sample was proportionally stratified by service type. The survey also included a telephone follow-up to approximately 25% of the non-respondents. The questionnaire was translated into five languages beyond English (Vietnamese Farsi Spanish Korean and Arabic.)
Fairfax County Neighborhood and Community Services (NCS) wanted to gather information on Customer Satisfaction for five different centers/services. These included Human Services Transportation (HST) Senior Centers (SC) Community Centers Teen Centers and Technology Centers. CSR reviewed and edited questionnaires ran mail and web surveys for HST and SC entered data gathered by NSC for the other centers and provided data tables for 799 total respondents and a methods report.
Project ID Title Principal Investigators Year
1.018 Darden 1st Year Tom Guterbock 2001
0.026 Roanoke County Schools Kate Wood 2001 Reston Community Center Citizen Survey Kate Wood 2001
1.022 Faculty Leave II - Rhoads Steven Rhoads 2001
1.023 AAPOR Certificates Tom Guterbock 2001
1.024 DMV Customer Satisfaction Survey Tom Guterbock 2001
1.027 Policy Expectations Survey Dean Lacy & Phillip Paolino 2001
1.029 Woodson Data Entry John Holmes 2001
1.002 Political Obligation George Klosko & David Klein 2001
1.032 ACRL 2001 Annual Survey of Academic and Research Libraries Tom Guterbock 2001
0.008 SAMSA II Tom Guterbock 2000
0.009 Nutrition Needs Assessment for Child Care Providers in Virginia 2000
1999.012 TJPDC Origin/Destination Travel Survey Tom Guterbock 2000
0.012 DMV Employee Survey Tom Guterbock 2000
1999.016 ACRL Annual Survey of Academic and Research Libraries Tom Guterbock & Patrick Yott 2000
0.013 Survey of Darden Faculty on Executive Education Tom Guterbock 2000
0.014 Survey of American Political Culture Tom Guterbock 2000
0.015 Monticello Impact Study Tom Guterbock & John Knapp 2000
0.016 PWC Customer Feedback Taskforce Tom Guterbock 2000
0.019 DMV Customer Satisfaction Survey Tom Guterbock 2000
0.02 Appalachian Regional Commission- Consult Tom Guterbock 2000
0.027 Virginia Department of Transportation Customer Satisfaction Survey 2000
0.028 National Gendered Attrition Joanne Cohoon & Sarah Turner 2000
0.002 Student Race Survey Tom Guterbock 2000
0.029 Prince William Co. - PPP Network Tom Guterbock 2000
0.004 Prince William County 2000 Citizen Satisfaction Survey Tom Guterbock & Kate Wood 2000
0.03 Psychology Dept. - Data Entry Eric Turkheimer 2000
0.006 Covenant Marriage Steven Nock & James Wright 2000
0.031 ACRL Annual Survey of Academic and Research Libraries Tom Guterbock 2000
. Sorensen - Survey on Campaign Conduct Tom Guterbock 2000
1998.002 Patient Satisfaction with Woodrow Wilson Rehabilitation Center Mary Ropka 2000
1999.003 UVA ITC Customer Satisfaction Survey Tom Guterbock 1999
1999.017 DMV Customer Satisfaction Survey Tom Guterbock 1999
1999.018 DMV Motor Carrier Satisfaction Survey Tom Guterbock 1999
1998.008 Focus Groups: Development of Computer-Based Tools for Mid-life Breast Cancer Survivors Mary Ropka 1999
1999.019 UVA Health System Roanoke Area Tracking Survey Tom Guterbock 1999
1998.0121 Survey of Campaign Conduct 1999 Tom Guterbock 1999
1998.016 Survey on Software Aspects of Certification Tom Guterbock 1999
1997.02 Course Evaluations Brian Meekins & Ryan Hubbard 1999
1999.002 Prince William County Citizen Satisfaction Survey Tom Guterbock & Kate Wood & Brian Me 1999
1998.003 Prince William County Citizen Satisfaction Survey Tom Guterbock & Kate Wood 1998
1998.004 Prince William County Department of Safety Survey Lea Cunningham 1998
1998.005 Clark Elementary School Neighborhood Task Force Survey Tom Guterbock & Brian Meekins 1998
1998.006 Departmental Factors in Undergraduate Attrition from the Majors Tom Guterbock 1998
1998.007 Survey of Hospice Support Programs Tom Guterbock 1998
1998.009 Covenant Marriage Focus Groups Steven Nock 1998
1998.011 Consumer Knowledge and Perceptions Pilot Study Tom Guterbock 1998
1997.014 Child Care Survey Tom Guterbock 1998
1998.0122 Class Poll (Campaign Conduct) Tom Guterbock 1998
1997.017 DMV Customer Satisfaction Telephone Survey Tom Guterbock 1998