CSR Projects

What kinds of projects are done at CSR?

CSR has conducted a wide range of projects. We have worked on behalf of academic researchers, government agencies, private foundations, businesses, and non-profit organizations.

CSR is experienced with an array of contact modes:

  • Telephone interviewing (with WinCATI)
  • Mail-out survey and contact services
  • Web-based data collection
  • In-person interviewing

CSR has recently purchased Quatlrics which allows for the creation and implementation of sophisticated, user friendly online surveys. Qualtrics can be used to schedule both reminder and thank-you emails based on completion of the survey.

What services does CSR provide?
CSR is a full-service research facility. We offer customized project design, professional interviewing, and data collection using the latest survey technologies, as well as data analysis and report preparation.

How much does it cost to do a survey?
CSR's rates are competitive with other academic and commercial survey organizations. Project costs can vary widely depending on factors such as the scope of services you require, the survey methodology used, the number of respondents, the nature of the sample, etc. Costs can range anywhere from $5,000 to $150,000. So while typical projects have been in the $20,000 to $50,000 range, we have also done smaller and larger projects. We invite you to contact one of our senior staff to discuss the scope of your project and factors that govern cost.

What's the best way to collect data for my project?
CSR can advise you on the most productive and cost-effective method for collecting your data: telephone, mail, electronically, or in-person. CSR ensures scientific validity of your study by helping specify procedures for selecting respondents within households, securing cooperation, and following up incomplete interviews or questionnaires.

Who writes the questions for my survey?
CSR can write the question for you or can assist you in writing your own. We will help you determine the best question formats to measure people's opinions, experiences, attitudes, and behaviors. We can advise you on the proper sequencing of items, a critical design feature for maintaining objectivity and ensuring that respondents understand your questions.

Can I get a copy of one of your old reports?
Most are available for a nominal fee. Contact Ila Crawford for details and specific costs.

Custom Project Design

We will help you clarify your study objectives and advise you on how to get the most research value from available resources.

Data Collection

We specialize in the use of Computer-Assisted Telephone Interviewing and Personal Interviewing.

Data Analysis

CSR prepares statistical analyses and reports of survey results ranging from simple tabulations to authoritative, in-depth narrative reports.


NCAA Initial Eligibility Clearing House Study

A nationwide telephone survey to determine how and why high school student athletes register with the NCAA Clearing House. CSR developed an initial design pretest and completed 30 semi-structured interviews with coaches and students. CATI programming sample handling and calling were conducted by CSR.

UVA Heart Center Post-discharge Interviews

This survey evaluates the outcome of patients of heart surgery through an online interview to be conducted by the medical staff of the Heart Center. CSR designed and programmed the questionnaire determined a sampling plan and educated the interviewers in correct protocol for maintaining a standardized continual survey for post-discharge patients.

Survey of Medical Student's Computer Usage

This survey measured the computer experience and usage patterns of medical students at the University of Virginia. CSR performed the data entry and some statistical analysis.


Extension of work done on supply management chain survey completed in 1995. Robert Spekman and Tim Patrick of the Darden School of Business contracted CSR for assistance in entering a relational database on supply chain management as well as developing a codebook for use with Excel and SPSS.

National Study of Hospices & Hospice Volunteerism

This is a nationwide survey of 22 Hospices including approximately 2000 volunteers and 667 staff members. CSR helped develop the questionnaire conducted the mailing and tracking of the surveys prepared the data file and handled the data entry.

Charlottesville Community Development Survey

Concurrent with the city-wide citizen satisfaction survey a more detailed survey of neighborhood needs and planning priorities was conducted in six lower-income neighborhoods that are designated as Community Development Block Grant (CDBG) Neighborhoods. A dual-mode methodology was used selected households were interviewed by telephone or in person using Computer-Aided Personal Interviewing (CAPI) technology.

Darden Gender Climate Survey

A mail-out questionnaire survey of students faculty and staff at the Darden School of Business Administration. The study focused on the issue of the gender climate at the school and the impact that gender issues have had on relations between students faculty and staff. The study used both "on-disk" and paper versions of the questionnaire.

Guatemala Survey

Data cleaning and multivariate analyses of 1 000 interviews from a field survey of rural Guatemalan residents. The analysis is the basis for a doctoral dissertation.

South Boston Town Status Study

A telephone survey of the City of South Boston and Halifax county residents. The study was designed to assess citizen attitudes concerning the proposed reversion of the City of South Boston to town status and measure levels of political involvement in South Boston and Halifax. Results were used as a basis for expert court testimony by Prof. Thomas M. Guterbock Department of Sociology UVA.

Social and Geographic Survey of Southside Virginia Areas

An analysis project including compiling exact geographic specifications for the legislative districts of the study area both past and present compiling and tabulating social and demographic data for the study area analyzing the degree of connection and similarity in the component parts of the area and measuring the degree of topological compactness and population compactness. The analysis was used by Professor Thomas M. Guterbock in expert court testimony.

University Union Assessment Survey--1993

A telephone survey of University of Virginia students to assess their preferred forms of entertainment and leisure activities and their awareness and evaluation of the University Union. The study design includes oversamples of graduate students African-American students and Asian students. A follow-up to the 1989 Assessment with substantially improved questionnaire design.

Prince William County Citizen Satisfaction Survey

This telephone survey was designed to determine citizen satisfaction with both county services and government. The questionnaire asked respondents to rate their satisfaction with public safety human services planning and development neighborhood maintenance mental health services the attraction of new businesses and programs for the elderly.

Statewide Class Poll of Virginia Voters

A pre-election telephone survey of registered Virginia voters using random digit dialing. The survey focused on the 1992 Presidential election and on voters' potential support for proposed general revenue bond issues in support of higher education. The design and implementation of the poll was conducted in collaboration with George Mason University's Survey Research Laboratory.

Multicultural Assessment Survey

A self-administered questionnaire survey of University of Virginia students. The study was designed to gauge student's awareness of racial and multicultural issues. Students responded to questions "on-line" through UVA.'s microcomputer network.

Virginia Worksite Health Promotion Survey

Employers with worksites in the Commonwealth were interviewed by telephone to learn about the health related activities programs and resources they offer their employees. On behalf of Project Assist a special initiative that helped fund this study particular emphasis was placed on smoking policies and programs.

Pain Management Survey

A study of recent surgery patients at the University of Virginia Hospital. The questionnaire asked recent surgery patients to recall their stay at the hospital and rate their experience with specific emphasis on the management of their pain. A special listing of recent patients prepared by the hospital was sampled for each wave of calling. The survey was conducted by phone in 3 waves over 2 years.

Charlottesville Job Needs Assessment Survey

This study consisted of in-depth unstructured telephone interviews with employers in the City of Charlottesville. Its purpose was to gather information regarding hiring and training practices employers' expectations of employees and the extent and nature of job opportunities for people with no more than a high school education.

Survey of Fine Arts Teachers

A mail survey of teachers of dance drama music the visual arts and creative writing in primary and secondary schools in the state of Virginia. Its two main purposes were to assess teacher expectation of changes in arts education over the next five to ten years in response to changes in technology school organization and other factors and to assess the plans of fine arts teachers for continuing their own education as they relate to these expectations.

UVA Athletic Abilities and Interests Survey

A mail-out survey of University of Virginia undergraduates. The survey was designed to assess the athletic interests and abilities of UVA students with a particular emphasis on gender differences. First year students were oversampled in this study.

Charlottesville City Budget Priorities Study

An RDD telephone survey of Charlottesville residents designed to determine citizens' preferences for future planning. The questionnaire asked residents to give their expectations of future city planning and to prioritize spending on budget items using an innovative "paired-comparison" survey method.

Barriers to Receiving Community Based Services in the Virginia Youth Services System I & II

CSR served as primary investigator for this statewide study. Professors Steve Nock and Peggy Plass assisted in study design application of focus group methods questionnaire development and data analysis. Questionnaire distribution to agency clients was coordinated through youth service agencies around the state. CSR mailed out a separate questionnaire to providers of youth services.

UVa Alumni Phonathon

CSR provided facilities and full technical support for annual fund raising phonathons held by the University of Virginia's College of Arts and Sciences in Fall 1989 Spring 1990 Fall 1990 Spring 1991 Fall 1991 Spring 1992 Fall 1992 and Fall 1993.

Residential and School Choice Survey

Parents of school age children in four Virginia metropolitan areas were asked about their preferences and expenditures for elementary education and housing. Results of this telephone survey were used in econometric models aimed at improving our understanding of the policy effects of a school voucher system. This doctoral dissertation project was funded by an NSF Dissertation Improvement Grant to Professor Edgar O. Olsen on behalf of graduate student Benjamin P. Scafidi Jr.

Darden Gender Climate Survey

Second-year follow-up and elaboration of original Gender Climate Survey of 1993. Mail survey of faculty students and staff at the Darden School of Business Administration focusing on gender climate and its impact on relations among faculty staff and students. Student surveys were administered electronically using an adaptation of CATI technology.

Demographic Survey of UVA Alumni

This mail survey of UVA Alumni Association members asked about involvement in association activities readership of Alumni News leisure activities purchasing habits and income. Results will be used to attract advertisers for Alumni News.

Darden Alumni Survey

Development of coding schemes data entry and analysis for open-ended responses on a survey of satisfaction with the program among Darden alumni.

Susquehanna Region Labor Force Study

An RDD (random digit dial) telephone survey that inventories adult household members in order to describe the skills and training of the labor force and measure the commuting behavior and attitudes of workers in Maryland's Harford and Cecil counties.

National Collegiate Athletic Association Survey

Worked with Dr. Steve Nock on a survey to measure student interest in athletic participation at 3 NCAA Division II colleges. Provided technical assistance in design and formatting of questionnaire pretest and revision data entry protocols. Performed data entry for 3 surveys from 3 universities provided assistance in resolution of data base management problems. This was intended in part to be a pilot for a model survey usable in schools nationwide.

Survey of Employment Contract Practices

CSR programmed the questionnaire into CATI and fielded a survey using elite interviews to obtain information on legal ramifications and contractual arrangements in the hiring and firing practices of business.

Trigon Advanced Directives Project

Organized focus groups statewide comprising a range of professional and socioeconomic levels. Their purpose was to assess the impact of possible Trigon initiatives to educate the general public about advanced directives for health care.

Darden Fan Survey

Created customized database and supervised data entry for questionnaire (developed by Darden students) to learn about the purchasing behavior of UVA football fans.

Darden Gender Climate Survey

Third-year follow-up and elaboration of original Gender Climate Survey of 1993. Mail survey of faculty students and staff at the Darden School of Business Administration focusing on gender climate and its impact on relations among faculty staff and students. Student surveys were administered electronically using an adaptation of CATI technology.

Health Care Partnership Study

Analysis of data collected at the Medical Center on issues related to a team approach involving different specialization areas in the provision of health care.

Study on the Influence of the Seeker Church Movement

CSR advised in questionnaire development and conducted mailout tracking and data entry activities for a survey on the influence of the seeker church movement. This study was the basis for a doctoral dissertation in Sociology which received support from a grant to Professor James Hunter.

Prince William County Citizen Satisfaction Survey

For the third consecutive year CSR conducted a survey of Prince William County residents. The survey replicated those fielded in 1993 and 1994 adding a section in which respondents rate the importance of alternative strategic planning goals for the County.

Health Issues Survey of Planning District Ten

A telephone survey with residents of Planning District Ten in Virginia. The construction of the questionnaire allowed respondents to articulate their views on sensitive health-related issues. The survey produced measures of the relative urgency of health issues in respondent's community the prevalence of these issues for the respondent and his/her personal network and the respondent/network's most important sources of health information and health care.

Jury Pool Study

A telephone survey of the residents of two Virginia localities to assess knowledge and attitudes about a specific legal case originating in the area.

Mail Survey of Divorced Fathers

Mail-out survey aimed at determining psychosocial factors associated with variation in divorced fathers' involvement with their nonresident children results are the basis of a doctoral dissertation.

SCHEV Alcohol and Other Drug Survey of Virginia College Students

A mail-out survey designed to study the effects of alcohol and drug use among Virginia's college students. The questionnaire modeled after the Annual Alcohol and Other Drug Survey for the University of Virginia and the national CORE survey investigates the use of alcohol and other drugs and their effects on such things as academic performance sexual behavior and violence.

Charlottesville-Albemarle Election Poll--1992

A pre-election telephone survey of registered voters in Charlottesville City and Albemarle County using random digit dialing. Questions focussed on the 1992 presidential election and probed economic and cultural issues that could be related to support for Bush Clinton or Perot. Advance predictions of the local outcome of the election published in the area press proved to be highly accurate. The design and implementation of the poll was assisted by students in the Department of Government and Foreign Affairs Public Opinion Class and the Department of Sociology's course in Survey Research Methods.