CSR Projects

What kinds of projects are done at CSR?

CSR has conducted a wide range of projects. We have worked on behalf of academic researchers, government agencies, private foundations, businesses, and non-profit organizations.

CSR is experienced with an array of contact modes:

  • Telephone interviewing (with WinCATI)
  • Mail-out survey and contact services
  • Web-based data collection
  • In-person interviewing

CSR has recently purchased Quatlrics which allows for the creation and implementation of sophisticated, user friendly online surveys. Qualtrics can be used to schedule both reminder and thank-you emails based on completion of the survey.

What services does CSR provide?
CSR is a full-service research facility. We offer customized project design, professional interviewing, and data collection using the latest survey technologies, as well as data analysis and report preparation.

How much does it cost to do a survey?
CSR's rates are competitive with other academic and commercial survey organizations. Project costs can vary widely depending on factors such as the scope of services you require, the survey methodology used, the number of respondents, the nature of the sample, etc. Costs can range anywhere from $5,000 to $150,000. So while typical projects have been in the $20,000 to $50,000 range, we have also done smaller and larger projects. We invite you to contact one of our senior staff to discuss the scope of your project and factors that govern cost.

What's the best way to collect data for my project?
CSR can advise you on the most productive and cost-effective method for collecting your data: telephone, mail, electronically, or in-person. CSR ensures scientific validity of your study by helping specify procedures for selecting respondents within households, securing cooperation, and following up incomplete interviews or questionnaires.

Who writes the questions for my survey?
CSR can write the question for you or can assist you in writing your own. We will help you determine the best question formats to measure people's opinions, experiences, attitudes, and behaviors. We can advise you on the proper sequencing of items, a critical design feature for maintaining objectivity and ensuring that respondents understand your questions.

Can I get a copy of one of your old reports?
Most are available for a nominal fee. Contact Ila Crawford for details and specific costs.

Custom Project Design

We will help you clarify your study objectives and advise you on how to get the most research value from available resources.

Data Collection

We specialize in the use of Computer-Assisted Telephone Interviewing and Personal Interviewing.

Data Analysis

CSR prepares statistical analyses and reports of survey results ranging from simple tabulations to authoritative, in-depth narrative reports.


The Undergraduate Alumni Survey

CSR performed data entry and provided a database for the Institutional Assessment and Studies Office for a survey to assess the quality of the undergraduate education at UVA.

Virginia Gubernatorial Pre-Election Poll

A statewide pre-election random digit dial survey of registered voters. The design and implementation of the poll were assisted by students in the Department of Government and Foreign Affairs' Public Opinion class and by students in the Department of Sociology's Research Workshop. This survey was one of the first to show that candidate Jim Gilmore had taken a decisive lead in the race. Partial funding provided by Professor Kenneth Goldstein Arizona State University.

DMV Customer Satisfaction Telephone Survey

CSR conducted telephone interviews with Virginia residents who have used DMV services in the last year to assess their satisfaction with visits to DMV offices use of mail services telephone contacts and use of the Internet. Professor David Hartman (Michigan State University) served as co-investigator.

Virginia High School League Survey

CSR developed sample design and assisted Professor Callahan with instrument development for survey of high school female athletes around the state to determine their views on when tennis volleyball and basketball seasons should be scheduled. Results inform VHSL in its response to current Title IX litigation regarding the scheduling of sports for girls' teams in three divisions of VHSL

Course Evaluations

Every semester 14 academic departments throughout the University of Virginia submitted students’ course evaluations for data cleaning and confidential analysis by CSR staff.

Prince William County Citizen Satisfaction Survey

This was the sixth in a series of telephone surveys of randomly selected Prince William County residents. Residents respond to questions regarding their satisfaction with County services such as public safety human services planning & development and parks & recreation. New questions were added regarding labor force issues the Internet and computers.

Departmental Factors in Undergraduate Attrition from the Majors

The survey investigated relationships between undergraduate attrition from Biology and Computer Science majors and the attributes of those departments. The results will be included in a dissertation by Joanne Cohoon entitled "Departmental Gendered Attrition from the Computer Science Major." CSR administered the data collection data entry and follow-up calling.

Survey of Hospice Support Programs

A mail survey was conducted to collect information on hospice support programs in the United States. The study was a collaboration between the Volunteer Hospice Network (VHN) and John Herrman a graduate student in Sociology at the University of Virginia. The Volunteer Hospice Network was created to promote the growth diversity and development of volunteer organizations that serve persons who are dealing with life-threatening illnesses and those who are grieving. The results of this survey will be used by the VHN to compile a directory of hospice support programs and to assess the needs of these programs. This research was made possible by a grant from the Open Society Institute of the Soros Foundation.

Consumer Knowledge and Perceptions Pilot Study

This project used an experimental design to explore whether or not recipients perceive a debt collection letter to be confusing. The survey instrument included an index designed to identify less-sophisticated consumers. After pre-testing by CSR the Southeast Institute of Research completed interviews in two Virginia cities.

Survey of Campaign Conduct 1999

The objective of this telephone survey is to evaluate voter response to negative campaign practices and character-based attacks on candidates. The vignette survey design allows for the evaluation of several different types of negative attacks and responses.

Workplace Managed Care (SAMSA)

As part of a large multi-site intervention study funded by SAMSA to study how to prevent the abuse of alcohol and other drugs a mail survey (U.S. mail and messenger mail) was conducted to identify prevalence and patterns of substance use attitudes towards substance use and knowledge and use of substance use-related health services among full-time faculty and classified staff of a large university. The sample was randomly selected. Participation was voluntary anonymous and confidential. Special measures were incorporated to assure confidentiality encourage participation and track differential response.

Bureau of Land Management Recreation Comment Cards

Visitors to the Bureau of Land Management recreation facilities expressed their comments and suggestions on comment cards. CSR then coded entered the data processed the surveys and performed analysis for approximately 300-500 comment cards each quarter.

Prince William County Citizen Satisfaction Survey

For the seventh consecutive year CSR conducted a telephone survey of randomly selected Prince William County residents. The survey replicated those fielded in 1993 1994 1995 1996 1997 and 1998 however this year the sequencing of questions was changed considerably to provide for a more logical flow. New questions were added regarding public safety the County Maintenance Codes use of the County’s Internet website or touch-tone phone system and the series of questions from 1995 pertaining to specific strategic planning goals was repeated.

UVA ITC Customer Satisfaction Survey

This is the seventh annual mail-out survey to evaluate satisfaction with computing and telephone services provided by ITC to faculty staff graduate students and undergraduate students at UVA. The 1999 survey retained most of the new sections introduced in 1998 although minor wording changes and major sequencing changes were made. The 1999 survey was conducted by mail and for the first time via the Internet.

Computerization of the BASS-1 Instrument

Conversion of a self-administered questionnaire to computerized form in Ci3. The instrument is designed for use in a nationwide assessment of the progress of collegiate student-athletes.

Computers and Society Class Poll

CSR provided consulting statistical analysis and data entry assistance for a poll on internet usage conducted by the students in the Department of Sociology’s Computers and Society course.

Survey of Military Personnel Banking Needs

CSR conducted focus groups with enlisted personnel and officers from all four branches of the armed services about financial services and military personnel needs. From this process a questionnaire was developed to assess the satisfaction of military personnel stationed in the U.S. and overseas with the financial services available on military bases. Data collection was done by the sponsoring agency. CSR assisted DMDC in developing a data analysis plan.

UVA Computer Science Fourth Year Exit Survey

CSR designed and conducted six semi-structured telephone interviews of graduating fourth year UVA Computer Science students then used the results of these interviews to develop an on-disk survey completed by all members of the Computer Science graduating class. The survey measured satisfaction with the newly designed curriculum quality of instruction career preparation and the environment in the department.

Community of Interest in Eastern Virginia

An analysis project including preparation of maps and measurements of population compactness. Analysis provided to Professor Thomas M. Guterbock for use in expert court testimony.

Evaluation of a Media Campaign on Fatherhood

In connection with a Virginia statewide media campaign launched in Spring 1996 CSR conducted an evaluation of media impact using a pre-post panel design. An initial RDD sample of 505 was evenly split between fathers and other adults. The telephone instrument measured importance of fatherhood knowledge of facts about fatherhood perceived impact of father absence media exposure a scale of attitudes on parental roles and simple measures of parent involvement. Re-interviews were attempted with all Wave I respondents in August 1996 resulting in a panel retention of 80 percent. Simultaneously 200 "post-only" interviews were conducted with a new sample.

Charlottesville-Albemarle Airport Usage Study--1996

For a second consecutive year CSR conducted a survey and analyzed data to show usage patterns for the Charlottesville-Albemarle Airport. Eight travel agencies were selected based on volume of business. Data were collected on site into laptop computers with customized data entry fields resembling the layout of a ticket stub.

Location Preferences of Lynchburg Area Homebuyers

In two stages of semi-structured telephone interviewing CSR explored residential location decision-making of middle income homebuyers in the City of Lynchburg and the adjacent areas of Bedford and Campbell Counties. Initial interviews with area realtors aided in the development of a workable homebuyers’ questionnaire. Results indicate that newly developing areas of Lynchburg city are potentially competitive in the local market.

National Survey of Paint Equipment Sales

Telephone interviews were completed with managers of retail paint stores in the United States and Canada to determine customer preferences and market shares for various types of paint spray equipment. The sample was designed to represent seven North American sales regions.

NCAA Initial Eligibility Clearing House Study

A nationwide telephone survey to determine how and why high school student athletes register with the NCAA Clearing House. CSR developed an initial design pretest and completed 30 semi-structured interviews with coaches and students. CATI programming sample handling and calling were conducted by CSR.


Extension of work done on supply management chain survey completed in 1995. Robert Spekman and Tim Patrick of the Darden School of Business contracted CSR for assistance in entering a relational database on supply chain management as well as developing a codebook for use with Excel and SPSS.

Program Effectiveness Survey - Banc One

This study measured the effectiveness of the "Leading Strategic Change" course offered to employees at Banc One and taught at the Darden School of Business at the University of Virginia. CSR consulted on questionnaire design conducted mailing and tracking of the surveys prepared the data file performed the data entry and provided statistical analysis and summary and tables.

AARP Survey of Community Involvement

An RDD telephone survey of 1500 adults assessing their social involvement organizational membership community attachment volunteer activities social and political trust interest in politics and local political participation. By design half of respondents were age 50 or older. Results challenge the claim that "social capital" is declining in the United States. A full report "Maintaining America's Social Fabric" was released nationally in December 1997.

Charlottesville-Albemarle Election Poll

A pre-election RDD survey of registered voters in the city of Charlottesville and Albermarle county. Questions focused on the 1996 presidential race and on related economic and political issues. The design and implementation of the poll were assisted by students in the Department of Government and Foreign Affairs’ Public Opinion class and by students in the Department of Sociology’s Survey Research Methods class which asked additional questions about Ground Hog Day.

UVA Heart Center Post-discharge Interviews

This survey evaluates the outcome of patients of heart surgery through an online interview to be conducted by the medical staff of the Heart Center. CSR designed and programmed the questionnaire determined a sampling plan and educated the interviewers in correct protocol for maintaining a standardized continual survey for post-discharge patients.

Survey of Medical Student's Computer Usage

This survey measured the computer experience and usage patterns of medical students at the University of Virginia. CSR performed the data entry and some statistical analysis.

National Study of Hospices & Hospice Volunteerism

This is a nationwide survey of 22 Hospices including approximately 2000 volunteers and 667 staff members. CSR helped develop the questionnaire conducted the mailing and tracking of the surveys prepared the data file and handled the data entry.

Primary Care Patient Satisfaction Survey

This phone survey measured patients' satisfaction with selected primary care physicians who are participating in a program called Teaching Partners. The questionnaire asked respondents to rate their satisfaction with many aspects of their primary care visit. A monthly sample of patients was provided by the Health Sciences Center. The survey was conducted over 1 year.

Region 10 Behavioral Risk Factors Survey

A RDD Telephone survey of planning district 10 residents (Charlottesville Albemarle Fluvanna Greene Louisa and Nelson Counties) assessed behavioral health risks as measured by the Behavioral Risk Factor Surveillance Survey. Rural residents were over-sampled to achieve equal sizes of rural and urban residents.

Survey of Black Churches

An elite telephone survey of pastors of churches to learn what kinds of mental health support services they provide. The study population included churches across all Protestant denominations throughout the southeastern U.S. While the main focus was on Black rural churches we also interviiewed some non-Black and non-rural churches for comparison.

Survey of Community Health Centers

This phone survey was conducted to understand the Community Health Center's involvement in the provision of mental health services in the South's poorest rural communities. The goals of this survey were to determine information on their methods of screening for mental illness their in-house capability of treating mental illnesses their patterns of referral to specialty mental health providers their relationship with private and public providers and their recommendations for improving the treatment of mental illness for their patients.

Women's Basketball Fan Survey

CSR did the data entry and analysis for a survey of Virginia Women's Basketball fans that was oriented toward learning about their consumer purchasing behavior.

Survey of Intellectual Property Issues

Telephone survey of UVA. faculty who had filed patent disclosure forms within the past five years faculty were asked about their experiences with and concerns about the University's patent policies.

Environmental Negotiation Survey

CSR provided data entry and statistical analysis for a questionnaire survey on training in alternative dispute resolution in environmental mediation.

25th Senate District Election Poll--1995

A pre-election random digit dial survey of registered voters in the 25th Senate District (Charlottesville City Albemarle Greene Madison and Nelson Counties). Questions focused on the election rating political figures Charlottesville town reversion and life satisfaction. The design and implementation of the poll were assisted by students in the Department of Government and Foreign Affairs’ Public Opinion class and by students in the Department of Sociology’s Survey Research Methods class.

Upward Bound Consulting Project

CSR worked with the Upward Bound Program a college preparatory program for high school students from educationally disadvantaged backgrounds. CSR designed a questionnaire for administration to former Upward Bound students to measure how well the program prepared them for the academic demands of college.