CSR Projects

What kinds of projects are done at CSR?

CSR has conducted a wide range of projects. We have worked on behalf of academic researchers, government agencies, private foundations, businesses, and non-profit organizations.

CSR is experienced with an array of contact modes:

  • Telephone interviewing (with WinCATI)
  • Mail-out survey and contact services
  • Web-based data collection
  • In-person interviewing

CSR has recently purchased Quatlrics which allows for the creation and implementation of sophisticated, user friendly online surveys. Qualtrics can be used to schedule both reminder and thank-you emails based on completion of the survey.

What services does CSR provide?
CSR is a full-service research facility. We offer customized project design, professional interviewing, and data collection using the latest survey technologies, as well as data analysis and report preparation.

How much does it cost to do a survey?
CSR's rates are competitive with other academic and commercial survey organizations. Project costs can vary widely depending on factors such as the scope of services you require, the survey methodology used, the number of respondents, the nature of the sample, etc. Costs can range anywhere from $5,000 to $150,000. So while typical projects have been in the $20,000 to $50,000 range, we have also done smaller and larger projects. We invite you to contact one of our senior staff to discuss the scope of your project and factors that govern cost.

What's the best way to collect data for my project?
CSR can advise you on the most productive and cost-effective method for collecting your data: telephone, mail, electronically, or in-person. CSR ensures scientific validity of your study by helping specify procedures for selecting respondents within households, securing cooperation, and following up incomplete interviews or questionnaires.

Who writes the questions for my survey?
CSR can write the question for you or can assist you in writing your own. We will help you determine the best question formats to measure people's opinions, experiences, attitudes, and behaviors. We can advise you on the proper sequencing of items, a critical design feature for maintaining objectivity and ensuring that respondents understand your questions.

Can I get a copy of one of your old reports?
Most are available for a nominal fee. Contact Ila Crawford for details and specific costs.

Custom Project Design

We will help you clarify your study objectives and advise you on how to get the most research value from available resources.

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Data Collection

We specialize in the use of Computer-Assisted Telephone Interviewing and Personal Interviewing.

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Data Analysis

CSR prepares statistical analyses and reports of survey results ranging from simple tabulations to authoritative, in-depth narrative reports.

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Darden 2nd year

CSR analyzed data from questionnaires collected from second year students at the Darden Graduate School of Business Administration. The questionnaire was designed by a student committee.

AAPOR Evaluations

CSR performed data entry validity checks analysis and confidential reporting of course evaluation forms turned in by close to 400 participants in AAPOR short courses at the AAPOR annual meetings in 2002 (St. Pete Beach).

Darden 1st Year

CSR analyzed data from questionnaires collected from first year students at the Darden Graduate School of Business Administration. The questionnaire was designed by a student committee.

Ethical Issues Among Nurse Practitioners

A mail out survey of Nurse Practitioners and Physician Assistants regarding ethical stress and the ethical dilemmas they face when balancing patient care costs and administrative requirements. Study design included an incentive experiment in which an up front cash incentive was compared with a lottery incentive and a no-incentive control group.

City of Charlottesville -- Cable Service

Gathered evaluative information on the services of Adelphia Cable Company as part of the City of Charlottesville's cable television review process. A telephone survey of Charlottesville residents of whom 73% subscribed to cable were asked about satisfaction with various aspects of their cable television service. Non-subscribers were asked for reasons they do not subscribe to cable. A series of questions focused on the public educational and governmental channels. A separate survey was conducted to solicit comments and satisfaction ratings from users of the local public access cable television production facilities provided by the City through resources provided by the cable operator. In this survey of organizations and individual video producers respondents were identified and recruited by phone sent the semi-structured instruments by e-mail and asked to return the completed form to CSR by fax mail or email.

Youth Leadership Initiative

A national survey of teachers and students to study political attitudes political values and levels of political participation among middle school and high school students. Surveys conducted in two waves using a Solomon 4-group experimental design.

ACRL 2002 Annual Survey of Academic and Research Libraries

This is the fifth annual Internet survey of U.S. and Canadian libraries at academic institutions from two-year and junior colleges through doctoral-granting universities. The study gathered data on four major categories of library activities collections expenditures library operations and local characteristics or attributes. This year a new series of questions was added to ascertain the extent of new building projects and the use of space at academic libraries.

Bryn Mawr II

A mail survey of alumnae from Bryn Mawr College focusing on the respondent's perception of the importance of maintaining organizational ties and how those ties might influence individual self-definition.

DMV Customer Satisfaction 2002-2003

Sixth annual statewide customer satisfaction survey for users of DMV services. Assessed customer satisfaction with various methods of delivering services including in-person service at Customer Service Centers mail telephone Touch-Tone and internet services of DMV. The survey was conducted during a period of reduction in DMV service hours due to cuts in the state's budget. This year's survey also included questions on behalf of the Motor Vehicle Dealer Board.

ETS (Educational Testing Service)

Survey of teachers focused on teaching practices and course content for advanced placement high school courses. The questionnaire included results from semi-structured focused interviews with a small sample of teachers.

Williamsburg Older Adults

A telephone survey of adults 60 years of age and older in the Williamsburg community in order to measure their health needs access to and utilization of health care services.

Prince William County Citizen Satisfaction 2003

Eleventh in an annual series of citizen surveys aimed at assessing citizen satisfaction with services and overall quality of life. This year's survey included a series on the importance of specified planning goals for use in updating the County's strategic plan. For the first time less-populated areas of the county were over-sampled to allow more detailed comparison of geographic areas.

Durham Survey of Inter-Ethnic Conflict

A telephone survey of residents of Durham NC on perceptions of race relations in the community. The study included African-American and Hispanic oversamples to enhance validity. Many interviews were conducted in Spanish.

Catastrophic Event Survey of Emergency Room Physicians

The purpose of the study is to gather information about the resources emergency medicine physicians consult during catastrophic events involving patients injured by radiological biological and chemical agents. A target sample of 600 emergency physicians in the Commonwealth supported by the Virginia College of Emergency Physicians was contacted during the Spring to early Fall 2003.

Rappahanock-Rapidan (PD9) Regional Labor Force Survey

The survey's purpose is to supplement information available from Census 2000 and other official sources with more detailed and current information regarding the region's labor force with special emphasis on the characteristics of those who commute long distances to work outside the region. The survey was conducted by telephone in late March and early April of 2003. CSR completed 1408 interviews with residents of the five counties that make up the region Culpeper Fauquier Madison Orange and Rappahannock. Each respondent was asked a series of questions about the general characteristics of the household as well as questions about their employment status work and training experience and commuting behavior. The respondents also acted as "informants" and were asked many of the same questions about other household members who were of working age. The strategy allowed us to capture data on a total of 2 691 persons age 16 and over of whom 1 703 were full or part-time workers.

American College of Radiology

This study collected baseline demographic information about U.S. radiologists and information about issues of importance to the profession. Multiple mailings and telephone reminders were used in this paper mail-out survey to achieve a response rate of 62%.

Northern Shenandoah Valley Regional Workforce Survey 2003

The Survey's purpose is to supplement information available from Census 2000 and other official sources with more detailed and current information regarding the region's labor force with special emphasis on the characteristics of those who commute long distances to work outside the region. The survey was conducted by telephone in late May and the first half of June 2003. CSR completed 1 005 interviews with residents of the three Virginia counties (Clarke Frederick and Shenandoah) and one independent city (Winchester) that make up the area. The interview included a household inventory that gathered information from the primary respondent regarding each person age 16 and older in the household. Each respondent was asked a series of questions about the general characteristics of the household as well as questions about their employment status work and training experience and commuting behavior. However some of the more subjective questions about employment and commuting were asked only of primary respondents who were workers. A total of 1 853 adults were inventoried in the 1 005 households that were interviewed of whom 1 247 were full-time or part-time workers.

Reston Consult

CSR was asked to consult in design of several planned surveys of customers and clients. CSR reviewed existing questionnaires and suggested modifications in several areas.

Health Behavior Survey Consult

CSR assists the Student Health Department in setting sample quotas and calculating expected standard errors for their annual internet survey of undergraduate students concerning use of alcohol and other drugs. The results are used in the Social Norming marketing campaign that seeks to moderate use of alcohol among students.

Organizational Integrity Survey

CSR consulted on survey design response formats and survey layout for this self-administered questionnaire part of Ms. Cording's doctoral dissertation research.

Darden First Year 2003

CSR analyzed data from questionnaires collected from first year students at the Darden Graduate School of Business Administration. The questionnaire was designed by a student committee.

Darden Second Year 2003

CSR analyzed data from questionnaires collected from second year students at the Darden Graduate School of Business Administration. The questionnaire was designed by a student committee.

PWC Employee Satisfaction 2003

The 2003 Prince William County Organizational Survey was administered to full-time and part-time employees of the County with the primary purpose of assessing the degree to which County staff were "living" the County's vision and values in their work.

Financial Conflicts of Interest

The goal of this project was to study the experiences researchers have had with funding and how it impacts the actual conduct of research. CSR's role was to work with researchers to develop a questionnaire and test it. Development included focus groups for the nurses and semi-structured interviews with a sample of doctors. CSR then followed TDM protocols to distribute the instrument to doctors and nurses at the top research universities in America. CSR provided the initial data file with frequencies to the principal investigators for further work.

Ethical Practices Among Nurse Practitioners and Social Workers

20 minute self administered survey was given in paper and web formats to assess the ethical issues associated with nursing and social work practice. The intent was to provide educators and ethics programs in health care with valuable information regarding the ethical issues that nurses and social workers encounter in their practice as well as the resources available to help with these issues. After undeliverable and other identifiable disqualified respondents were removed as a result of mailing outcomes the group sample sizes were 1489 social workers and 817 registered nurses. From these groups we had 790 completes (figure includes 19 partial completions) for social workers (53.1%) and 422 completes (includes 5 partial completions) for the registered nurses (51.7%).

American Medical Student Association (AMSA) II

Questionnaires were made available to attendees at the annual AMSA conference. The University of Virginia's Center for Survey Research received the responses gathered from that event and tabulated them. Three different evaluation surveys were utilized one for Student Leader Evaluation another for Area Health Education Centers and the last for NHSC Ambassador Evaluations.

Pilot Study for the National Survey of the Mining Population (NIOSH)

A pilot study to evaluate the effectiveness of recruitment materials questionnaires and survey procedures developed for a nation-wide survey of the mining population by the National Institute for Occupational Safety and Health (NIOSH). The National Survey of the Mining Population will be a national survey of mines and their employees for each of five mining commodities (i.e. coal metal non-metal stone and sand and gravel). Information captured from this study is intended to guide improvements to maximize the performance of the various components of the full-scale commodity-based study.

Prince William County Citizen Satisfaction Survey

For the fifth consecutive year CSR conducted a survey of Prince William County residents. The survey replicated those fielded in 1993 1994 1995 and 1996. New questions were aimed at assessing attitudes towards the new teen curfew ordinance and the series of questions from 1996 regarding planning issues was repeated.

Virginia Gubernatorial Pre-Election Poll

A statewide pre-election random digit dial survey of registered voters. The design and implementation of the poll were assisted by students in the Department of Government and Foreign Affairs' Public Opinion class and by students in the Department of Sociology's Research Workshop. This survey was one of the first to show that candidate Jim Gilmore had taken a decisive lead in the race. Partial funding provided by Professor Kenneth Goldstein Arizona State University.

UVA ITC Customer Satisfaction Survey

Fifth in a series of annual surveys aimed at evaluating satisfaction with computing and telephone services provided by ITC to faculty staff graduate and undergraduate students at UVA.

Evaluation of a Media Campaign on Fatherhood

A third wave in our population-based evaluation of a statewide media campaign designed to promote responsible fatherhood in Virginia and increase awareness of the impacts of father-absence on children. After a second phase of media distribution of messages from the campaign CSR conducted 600 interviews with a fresh statewide sample in May 1997. The final report shows that the media campaign had a significant impact on attitudes about fathers and knowledge of some key facts but the second phase was less effective.

The Undergraduate Alumni Survey

CSR performed data entry and provided a database for the Institutional Assessment and Studies Office for a survey to assess the quality of the undergraduate education at UVA.

DMV Customer Satisfaction Telephone Survey

CSR conducted telephone interviews with Virginia residents who have used DMV services in the last year to assess their satisfaction with visits to DMV offices use of mail services telephone contacts and use of the Internet. Professor David Hartman (Michigan State University) served as co-investigator.

Course Evaluations

Every semester 14 academic departments throughout the University of Virginia submitted students’ course evaluations for data cleaning and confidential analysis by CSR staff.

Darden Alliance

CSR provided consulting on questionnaire format and statistical analyses for a survey of businesses that measures their opinions regarding the use of alliances to develop enduring competitive advantage as well as other aspects of alliance relationships. Data entry was also provided.

University of Virginia Athletic Interest Survey

This survey measured interest and involvement in intercollegiate athletics among students at UVA. Using a questionnaire developed by NCAA CSR added supplementary questions conducted the mailing and tracking of the survey performed data entry and analysis and prepared a report of the results.

Survey of Paper Machine Oil Buyers

Telephone interviews were completed with paper mills to assess the current oil purchasing patterns in the paper industry in the United States. CSR conducted advance mailing questionnaire development offline CATI and data analysis.

Child Care Survey

UVA employees who are parents of pre-school children were surveyed my mail on their child care needs and their satisfaction with child care facilities now available through the University and elsewhere. The questionnaire was developed by Relana Pinkerton Ph.D. (Department of Psychology).

Process Simplification Survey

CSR developed a semi-structured interview guide and sampling plan for an internal study aimed at re-engineering the research administration and proposal processing systems at UVA. CSR conducted interviews with respondents sampled from among P.I.'s research administrators and fiscal technicians. Results were coded and reported to the Research Administration Process Simplification Team.

Virginia High School League Survey

CSR developed sample design and assisted Professor Callahan with instrument development for survey of high school female athletes around the state to determine their views on when tennis volleyball and basketball seasons should be scheduled. Results inform VHSL in its response to current Title IX litigation regarding the scheduling of sports for girls' teams in three divisions of VHSL

UVA ITC Customer Satisfaction Survey

This is the sixth-annual mail-out survey to evaluate satisfaction with computing and telephone services provided by ITC to faculty staff graduate students and undergraduate students at UVA. The 1998 survey included a focus on connectivity issues.

Survey of Campaign Conduct 1999

The objective of this telephone survey is to evaluate voter response to negative campaign practices and character-based attacks on candidates. The vignette survey design allows for the evaluation of several different types of negative attacks and responses.

NCAA Eligibility Survey II

This telephone survey measured the satisfaction of customers’ interaction with the NCAA Clearinghouse. Questions posed to parents and guidance counselors included the clarity of the eligibility requirements and the degree to which eligibility requirements were made known. CSR designed the survey and collected the data.

DMV Customer Satisfaction Survey

This is the second in a series of telephone surveys of Virginia residents who have used DMV services in the last year. The goal is to assess customer satisfaction with visits to DMV offices use of mail services telephone contacts and use of the Internet.

Prince William County Citizen Satisfaction Survey

For the seventh consecutive year CSR conducted a telephone survey of randomly selected Prince William County residents. The survey replicated those fielded in 1993 1994 1995 1996 1997 and 1998 however this year the sequencing of questions was changed considerably to provide for a more logical flow. New questions were added regarding public safety the County Maintenance Codes use of the County’s Internet website or touch-tone phone system and the series of questions from 1995 pertaining to specific strategic planning goals was repeated.