CSR Projects

What kinds of projects are done at CSR?

CSR has conducted a wide range of projects. We have worked on behalf of academic researchers, government agencies, private foundations, businesses, and non-profit organizations.

CSR is experienced with an array of contact modes:

  • Telephone interviewing (with WinCATI)
  • Mail-out survey and contact services
  • Web-based data collection
  • In-person interviewing

CSR has recently purchased Quatlrics which allows for the creation and implementation of sophisticated, user friendly online surveys. Qualtrics can be used to schedule both reminder and thank-you emails based on completion of the survey.

What services does CSR provide?
CSR is a full-service research facility. We offer customized project design, professional interviewing, and data collection using the latest survey technologies, as well as data analysis and report preparation.

How much does it cost to do a survey?
CSR's rates are competitive with other academic and commercial survey organizations. Project costs can vary widely depending on factors such as the scope of services you require, the survey methodology used, the number of respondents, the nature of the sample, etc. Costs can range anywhere from $5,000 to $150,000. So while typical projects have been in the $20,000 to $50,000 range, we have also done smaller and larger projects. We invite you to contact one of our senior staff to discuss the scope of your project and factors that govern cost.

What's the best way to collect data for my project?
CSR can advise you on the most productive and cost-effective method for collecting your data: telephone, mail, electronically, or in-person. CSR ensures scientific validity of your study by helping specify procedures for selecting respondents within households, securing cooperation, and following up incomplete interviews or questionnaires.

Who writes the questions for my survey?
CSR can write the question for you or can assist you in writing your own. We will help you determine the best question formats to measure people's opinions, experiences, attitudes, and behaviors. We can advise you on the proper sequencing of items, a critical design feature for maintaining objectivity and ensuring that respondents understand your questions.

Can I get a copy of one of your old reports?
Most are available for a nominal fee. Contact Ila Crawford for details and specific costs.

Custom Project Design

We will help you clarify your study objectives and advise you on how to get the most research value from available resources.

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Data Collection

We specialize in the use of Computer-Assisted Telephone Interviewing and Personal Interviewing.

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Data Analysis

CSR prepares statistical analyses and reports of survey results ranging from simple tabulations to authoritative, in-depth narrative reports.

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Spotsylvania County Citizen Satisfaction 2005

This survey was designed to determine residents' opinions about quality of life in Spotsylvania County to determine residents' level of satisfaction with a number of services the County provides and to measure citizen opinion about the way in which the County is managing growth and development. Of particular interest was whether or not citizen opinion has changed on some key issues since the 2004 survey also conducted by CSR.

Schwenzer - Moral Distress

The research addressed moral distress in respiratory care practitioners. CSR's role was to conduct analysis of the data and advise the client on interpreting the data.

Strayer VYTP Smoking Cessation

The purpose of this survey is to determine youth smoking cessation counseling needs of generalist physicians and to identify these information needs among pediatricians and family practice physicians. The survey was a self-administered paper survey which was sent to statewide sample of 502 generalist physicians.

American Medical Student Association (AMSA) - NPCW 2005

CSR prepared questionnaires that were made available to attendees at the annual American Medical Student Association Foundation (AMSA) conference in November 2005. CSR received the responses gathered from that event and tabulated them. Three different evaluation surveys were utilized one for Student Leader Evaluation another for Area Health Education Centers and the last for NHSC Ambassador Evaluations.

West Philadelphia Community Health Priorities Survey

RDD phone survey on community priorities for health promotion and disease prevention conducted to learn more about the health issues and concerns that are important to people who live in West or Southwest Philadelphia.

PWC Organizational Survey 2006

The purpose of this survey was to assess employee satisfaction with their work environment and whether or not employees are living out the County's vision and values. Of the 2662 employees who participated in the survey 794 chose the paper version of the survey and 1 868 chose the online version. The survey response rate is 78.9% an impressive turnout and an improvement over the 70% response rate for the 2004 Organizational survey.

UVA Cancer Center CIM - Patients/Family

The self-administered questionnaires collected by the sponsor at UVA's cancer clinics investigated patient and family familiarity with usage and assessment of complementary and alternative cancer treatments and the Cancer Center's programs for integrative care.

C-TPAT - ViaTech Systems

Customs-Trade Partnership Against Terrorism (C-TPAT) is a voluntary government-business initiative established by Customs Border Patrol following the September 11 terrorist attacks. The main purpose of C-TPAT is to build cooperate relationships that strengthen and improve overall international supply chain and U.S. border security. The project was a survey of C-TPAT members to understand the benefits of being a C-TPAT partner and to track the costs and return on investment of being associated with C-TPAT membership. The project included an SME (Subject Matter Expert) workshop semi-structured interviews a pilot study and a web questionnaire.

VITA Customer Satisfaction Survey

VITA commissioned the Center for Survey Research (CSR) at the University of Virginia in August 2005 to conduct a survey of in-scope agencies. The purpose of the survey was to assess customer satisfaction with the services provided by VITA. The survey was conducted in two phases. Phase 1 consisted of a pilot study involving semi-structured telephone interviews with a small sample of customers to identify key issues perceptions and opportunities to be covered in a census survey. Phase 2 was a web-based survey addressed to all agency directors and IT managers of in-scope agencies. Of the 151 agency directors and IT department managers 89 completed the web-based survey.

Community Shielding in the National Capitol Region

This study explores how residents of the National Capital Region (NCR) might respond to potential acts of terrorism and assesses their willingness to practice "community shielding " a wider form of shelter-in-place. Hypothetical scenarios considered by respondents included a "dirty bomb" and an outbreak of smallpox.

DMV Customer Satisfaction 2003

Seventh annual statewide customer satisfaction survey for users of the Department of Motor Vehicles services. The purpose of the 2003 survey was to compare performance ratings with prior years assess DMV users' overall levels of satisfaction with DMV services compare the levels of DMV users' satisfaction across DMV districts analyze the key factors that determine satisfaction level as well as evaluate the new self-service areas available at some customer service centers.

PWC PPP Counter Customer Survey

The purpose of this survey was to determine the strengths and weaknesses in the regulatory processes that relate to construction and development in Prince William County. In its overall approach and focus the 2004 survey largely replicated the project conducted in 2000. However for the 2004 project the County decided to add a counter exit survey to the project as a third component. This was an on-site survey of permit runners residents and other cus-tomers at the counters pertaining to zoning building permit land development permit building plan intake watershed and the fire.

PWC Citizen Satisfaction 2004

This is the fourth Prince William County survey to use the alternating-questions survey format. This format implemented in January 2001 by the County government and CSR staff to control survey length contains core questions to be asked each year and two sets of questions included in the survey in alternate years. The purpose of this year's survey was to assess citizen satisfaction with services offered in the County to compare satisfaction levels with those reported in previous survey and to continue annual measurement of overall perception of quality of life in Prince William County.

ASAP Community Survey Development

CSR worked with representatives of ASAP the Piedmont Environmental Council and Citizens for Albemarle to develop a questionnaire for possible use in a telephone survey of Albemarle County and area residents. The survey is to focus on growth and development issues and the draft questionnaire was circulated for comment among selected community leaders with a variety of points of view on these issues.

Substance Abuse (Recovery Groups Survey)

This survey is designed to gather information from individuals recovering from substance abuse problems that employ either the predominant 12-step approach or that of an alternative abstinence based peer support group. The survey was anonymous and distribution of surveys and reminders was via the group coordinators who were contacted by CSR or Dr. Atkins. The goal is to develop a prototype of a treatment assessment tool the Treatment Assessment for Personal Empowerment (T.A.P.E.) measure based on data analysis and scale evaluation. The tool will be designed to provide the best possible client / support group match per treatment approach and aftercare.

Fairfax County Nonprofit

The consulting firm of Clifton Gunderson LLP was selected to carry out the Nonprofit Organizational Development Initiative which was funded by the Fairfax County Department of Housing and Community Development. The overarching objective of the initiative was to ensure that nonprofit organizations receiving funding through the County’s Consolidated Community Funding Pool are capable of providing services in the most effective and efficient manner practicable. As the project approached its completion date Clifton Gunderson asked the Center for Survey Research to assist them in evaluating the various aspects of the project as well as its success in meeting the initiative's overall objectives. The evaluation has two components focus groups with a small number of initiative participants and a web-based survey of executive officers of the targeted organizations.

American Medical Student Association (AMSA) 2005 - 2

Questionnaires were made available to attendees at the annual AMSA conference. The University of Virginia's Center for Survey Research received the responses gathered from that event and tabulated them. Three different evaluation surveys were utilized one for Student Leader Evaluation another for Area Health Education Centers and the last for NHSC Ambassador Evaluations.

Faculty and TA Perspectives on Student Use of Alcohol and Drugs

Sample survey of U.Va. teaching faculty and teaching assistants to explore their perceptions of student use of alcohol and other drugs. Questions asked whether teaching in the classroom is affected by student alchohol use whether faculty are aware of resources at the University to deal with alcohol and drug issues whether faculty incorporate alcohol issues in their teaching and faculty interest in further information and training on these issues.

Darden Second Year 2004

CSR analyzed data from questionnaires collected from second year students at the Darden Graduate School of Business Administration. The questionnaire was designed by a student committee.

DMV Transaction Timing 2004

CSR conducted a timing study of the Department of Motor Vehicles (DMV) transactions in Customer Service Centers (CSC) that was designed to obtain estimates of the mean time required for CSC transactions identified as key cost drivers. Eighteen different transactions were timed by field study personnel and road tests were timed by self-timing methodology.

Spotsylvania County Citizen Satisfaction 2004

The purpose of the survey were to determine resident's opinions about quality of life in Spotsylvania County to determine which strategic planning goals are considered to be of higher budgetary priority to determine resident's level of satisfaction with a number of services the County provides and to measure citizen opinion about the way in which the County is managing growth and transportation issues. For such purposes the Center for Survey Research at the University of Virginia conducted a telephone survey of 843 residents of Spotslyvania County. The result idicates that Spotsylvania residents are clearly pleased with their quality of life and with their local government but there are also serious concerns related to issues of growth development and transportation.

Rockville Employee

The first survey of this kind was conducted by the Center for Survey Research (CSR) in 2001. The main body of the questionnaire from 2001 was used with the addition of new sections on work values and department ratings. The core questionnaire included a series of questions about the services in each department primarily focusing on issues of quality timeliness and overall satisfaction and two questions to determine the employees’ length of service with the City and the department in which they work.

PWC Citizen Satisfaction 2005

The thirteenth in an annual series of citizen surveys rating quality of life satisfaction with specific Prince William County services plus general satisfaction with government services. This is the fifth Prince William County survey to use the alternating-questions survey format. This year's survey included a series on the importance of specified planning goals as well as mental health services and efforts in historic preservation.

Innovative Surgery II

A re-sample study to assess whether there was measurable non-response bias in the 2003 Innovative Surgery study. The questionnaire used for this study was an exact replication of the original questionnaire. The instrument contained questions about surgeons' opinions concerning innovative or experimental surgery. Responses of the new respondents were compared to those who responded originally.

Stafford County Employee Satisfaction 2004

The 2004 Stafford County Employee Survey was administered to Stafford County's 756 full- and part-time employees to gain feedback regarding work-related issues that would help in the development of a more participative form of governance. In order to determine the significant items that drive employee satisfaction questions were divided into key-topic areas.

Albemarle DSS

Client satisfaction study conducted between July and October 2005. Questionnaires were sent to 2 000 DSS clients randomly selected from a list of all DSS clients. Of the 2 000 questionnaires mailed 1 825 had valid addresses. Completed questionnaires were received from 663 respondents for a net response rate of 36.3%.

Anthem/TEACH Survey of Health Information Preferences

Mail and telephone surveys of Virginia adults to determine their preferences in seeking and receiving health-related information. The results were analyzed with market-segmentation methods to identify key groups with similar preferences.

American Medical Student Association (AMSA) 2005 - 1

Questionnaires were made available to attendees at the annual AMSA conference. The University of Virginia's Center for Survey Research received the responses gathered from that event and tabulated them. Three different evaluation surveys were utilized one for Student Leader Evaluation another for Area Health Education Centers and the last for NHSC Ambassador Evaluations.

Race & Anxiety

CSR assisted with data entry of forms filled out by community participants in a social psychology experiment.

LGOC

A survey conducted to generate material for discussion at the 2004 Local Government Officials Conference in Norfolk Virginia. Respondents were asked about the goals of the locality and for opinions about the services of local government as well as the challenges in their own local government and ideas for solutions. They also rated services on the Web and relationships with the state government.

Engineering Expertise

Employee network study to look at inter-relationships working group. Both workers and their supervisors had specialized web instruments with customized email invitations to participate.

Albemarle County Citizen Satisfaction 2004

The purposes of the survey were to determine residents' opinions about quality of life in Albemarle County to determine their satisfaction with the government's efforts to achieve its Strategic Planning goals to determine their level of satisfaction with a number of services the County provides and to measure citizen opinion about the way in which the County is managing growth. The Center for Survey Research (CSR) conducted studies similar in purpose for the County of Albemarle in 2002 and 1994.

American Medical Student Association (AMSA) IV

Questionnaires were made available to attendees at the annual AMSA conference. The University of Virginia's Center for Survey Research received the responses gathered from that event and tabulated them. Three different evaluation surveys were utilized one for Student Leader Evaluation another for Area Health Education Centers and the last for NHSC Ambassador Evaluations.

Darden First Year 2004

CSR analyzed data from questionnaires collected from first year students at the Darden Graduate School of Business Administration. The questionnaire was designed by a student committee.

RCC Citizen Satisfaction Survey

A citizen satisfaction survey for the Reston Community Center (RCC) in Reston Virginia. The purpose was to assess citizen opinion on several matters of interest to the Board of Governors of the RCC. A similar survey was conducted in 2001.

Empathy - School of Medicine (SOM)

Evaluation testing of empathy & emotional intelligence among Uva medical students who choose to take humanities electives. Iniital waves were administered in classes with a final wave administered via the Web.

American Medical Student Association (AMSA) III

Questionnaires were made available to attendees at the annual AMSA conference. The University of Virginia's Center for Survey Research received the responses gathered from that event and tabulated them. Three different evaluation surveys were utilized one for Student Leader Evaluation another for Area Health Education Centers and the last for NHSC Ambassador Evaluations.

Darden Second Year 2003

CSR analyzed data from questionnaires collected from second year students at the Darden Graduate School of Business Administration. The questionnaire was designed by a student committee.

Pilot Study for the National Survey of the Mining Population (NIOSH)

A pilot study to evaluate the effectiveness of recruitment materials questionnaires and survey procedures developed for a nation-wide survey of the mining population by the National Institute for Occupational Safety and Health (NIOSH). The National Survey of the Mining Population will be a national survey of mines and their employees for each of five mining commodities (i.e. coal metal non-metal stone and sand and gravel). Information captured from this study is intended to guide improvements to maximize the performance of the various components of the full-scale commodity-based study.

Reston Consult

CSR was asked to consult in design of several planned surveys of customers and clients. CSR reviewed existing questionnaires and suggested modifications in several areas.

Financial Conflicts of Interest

The goal of this project was to study the experiences researchers have had with funding and how it impacts the actual conduct of research. CSR's role was to work with researchers to develop a questionnaire and test it. Development included focus groups for the nurses and semi-structured interviews with a sample of doctors. CSR then followed TDM protocols to distribute the instrument to doctors and nurses at the top research universities in America. CSR provided the initial data file with frequencies to the principal investigators for further work.