Projects

What kinds of projects are done at CSR?

CSR has conducted a wide range of projects. We have worked on behalf of academic researchers, government agencies, private foundations, businesses, and non-profit organizations.

CSR is experienced with an array of contact modes:

  • Telephone interviewing (with WinCATI)
  • Mail-out survey and contact services
  • Web-based data collection
  • In-person interviewing

CSR has recently purchased Quatlrics which allows for the creation and implementation of sophisticated, user friendly online surveys. Qualtrics can be used to schedule both reminder and thank-you emails based on completion of the survey.

What services does CSR provide?
CSR is a full-service research facility. We offer customized project design, professional interviewing, and data collection using the latest survey technologies, as well as data analysis and report preparation.

How much does it cost to do a survey?
CSR's rates are competitive with other academic and commercial survey organizations. Project costs can vary widely depending on factors such as the scope of services you require, the survey methodology used, the number of respondents, the nature of the sample, etc. Costs can range anywhere from $5,000 to $150,000. So while typical projects have been in the $20,000 to $50,000 range, we have also done smaller and larger projects. We invite you to contact one of our senior staff to discuss the scope of your project and factors that govern cost.

What's the best way to collect data for my project?
CSR can advise you on the most productive and cost-effective method for collecting your data: telephone, mail, electronically, or in-person. CSR ensures scientific validity of your study by helping specify procedures for selecting respondents within households, securing cooperation, and following up incomplete interviews or questionnaires.

Who writes the questions for my survey?
CSR can write the question for you or can assist you in writing your own. We will help you determine the best question formats to measure people's opinions, experiences, attitudes, and behaviors. We can advise you on the proper sequencing of items, a critical design feature for maintaining objectivity and ensuring that respondents understand your questions.

Can I get a copy of one of your old reports?
Most are available for a nominal fee. Contact Ila Crawford for details and specific costs.

Custom Project Design

We will help you clarify your study objectives and advise you on how to get the most research value from available resources.

building
Data Collection

We specialize in the use of Computer-Assisted Telephone Interviewing and Personal Interviewing.

data
How We Collect Useful Data

CSR prepares statistical analyses and reports of survey results ranging from simple tabulations to authoritative, in-depth narrative reports.

data

Search Completed Projects

VITA commissioned the Center for Survey Research (CSR) at the University of Virginia in August 2005 to conduct a survey of in-scope agencies. The purpose of the survey was to assess customer satisfaction with the services provided by VITA. The survey was conducted in two phases. Phase 1 consisted of a pilot study involving semi-structured telephone interviews with a small sample of customers to identify key issues perceptions and opportunities to be covered in a census survey. Phase 2 was a web-based survey addressed to all agency directors and IT managers of in-scope agencies. Of the 151 agency directors and IT department managers 89 completed the web-based survey.
Conducted leverage analysis to determine how the delivery of county services impact on citizen satisfaction
CSR fielded a national RDD sample survey to determine the public's confidence in critical infrastruture in case of terrorist attacks. Results are to be compared with Virginia Maryland and Washington DC data collected by GMU's survey center.
The purpose of the study was to discover if and how this small number of students thought their Religious Studies training had prepared them well for teaching.
National survey on public attitudes about crimes such as fraud and embezzlement. Respondents were given short scenarios and were asked to rate the seriousness of the crime. In another section of the questionnaire respondents were asked about incidents of crime that they experienced and what they did about it such as report the crime to the police call the Better Business Bureau or other agencies.
Study of neighborhood needs.
Consultation services were provided to the agency to design a customer satisfaction survey and possibly an employee satisfaction survey.
This survey was designed to determine residents' opinions about quality of life in Spotsylvania County to determine residents' level of satisfaction with a number of services the County provides and to measure citizen opinion about the way in which the County is managing growth and development. Of particular interest was whether or not citizen opinion has changed on some key issues since the 2004 survey also conducted by CSR.
The Arlington Partnership for Children Youth and Families through the Arlington County Department of Human Service contacted CSR to conduct an Early Childhood Survey pretest in Arlington County. A focus group and pretest were conducted to develop a questionnaire for client use. Pretest results revealed that conducting this survey using RDD telephone mode is not practical.
Post election survey with oversample of youth
The study was designed to obtain estimates of the average median and range of wait times customers spend in line at the information desk. The study was prompted by legislation passed by the 2005 Session of the Virginia General Assembly that requires the Department of Motor Vehicles to determine the effects of reducing or increasing average customer wait times. As part of the effort to determine the wait time DMV commissioned the Center for Survey Research (CSR) University of Virginia to carry out the field study.
Survey of faculty knowledge and experience with the Honor System.
This annual survey aims to assess education experience of 1st year and 2nd year students at the Darden School of Business at the University of Virginia. It covers a broad range of topics including classroom experience curriculum faculty social activities career service facilities and admission process of 1st year students. The Darden Students Association administers two online questionnaires (one for 1st year and one for 2nd year) at the end of every academic year and the raw data is then forwarded to CSR for analysis. The role of CSR is to generate statistical reports and compile and process open-end responses for each questionnaire usually in a 2-week period.
The purpose of this survey was to assess employee satisfaction with their work environment and whether or not employees are living out the County's vision and values. Of the 2662 employees who participated in the survey 794 chose the paper version of the survey and 1 868 chose the online version. The survey response rate is 78.9% an impressive turnout and an improvement over the 70% response rate for the 2004 Organizational survey.
A re-sample study to assess whether there was measurable non-response bias in the 2003 Innovative Surgery study. The questionnaire used for this study was an exact replication of the original questionnaire. The instrument contained questions about surgeons' opinions concerning innovative or experimental surgery. Responses of the new respondents were compared to those who responded originally.
The consulting firm of Clifton Gunderson LLP was selected to carry out the Nonprofit Organizational Development Initiative which was funded by the Fairfax County Department of Housing and Community Development. The overarching objective of the initiative was to ensure that nonprofit organizations receiving funding through the County’s Consolidated Community Funding Pool are capable of providing services in the most effective and efficient manner practicable. As the project approached its completion date Clifton Gunderson asked the Center for Survey Research to assist them in evaluating the various aspects of the project as well as its success in meeting the initiative's overall objectives. The evaluation has two components focus groups with a small number of initiative participants and a web-based survey of executive officers of the targeted organizations.
Questionnaires were made available to attendees at the annual AMSA conference. The University of Virginia's Center for Survey Research received the responses gathered from that event and tabulated them. Three different evaluation surveys were utilized one for Student Leader Evaluation another for Area Health Education Centers and the last for NHSC Ambassador Evaluations.
Questionnaires were made available to attendees at the annual AMSA conference. The University of Virginia's Center for Survey Research received the responses gathered from that event and tabulated them. Three different evaluation surveys were utilized one for Student Leader Evaluation another for Area Health Education Centers and the last for NHSC Ambassador Evaluations.
Mail and telephone surveys of Virginia adults to determine their preferences in seeking and receiving health-related information. The results were analyzed with market-segmentation methods to identify key groups with similar preferences.
Client satisfaction study conducted between July and October 2005. Questionnaires were sent to 2 000 DSS clients randomly selected from a list of all DSS clients. Of the 2 000 questionnaires mailed 1 825 had valid addresses. Completed questionnaires were received from 663 respondents for a net response rate of 36.3%.
The 2004 Stafford County Employee Survey was administered to Stafford County's 756 full- and part-time employees to gain feedback regarding work-related issues that would help in the development of a more participative form of governance. In order to determine the significant items that drive employee satisfaction questions were divided into key-topic areas.
The thirteenth in an annual series of citizen surveys rating quality of life satisfaction with specific Prince William County services plus general satisfaction with government services. This is the fifth Prince William County survey to use the alternating-questions survey format. This year's survey included a series on the importance of specified planning goals as well as mental health services and efforts in historic preservation.
Sample survey of U.Va. teaching faculty and teaching assistants to explore their perceptions of student use of alcohol and other drugs. Questions asked whether teaching in the classroom is affected by student alchohol use whether faculty are aware of resources at the University to deal with alcohol and drug issues whether faculty incorporate alcohol issues in their teaching and faculty interest in further information and training on these issues.
A survey conducted to generate material for discussion at the 2004 Local Government Officials Conference in Norfolk Virginia. Respondents were asked about the goals of the locality and for opinions about the services of local government as well as the challenges in their own local government and ideas for solutions. They also rated services on the Web and relationships with the state government.
The data collected in the 2004 Citizen Satisfaction survey was used to determine drivers of citizen satisfaction.
This is the fourth Prince William County survey to use the alternating-questions survey format. This format implemented in January 2001 by the County government and CSR staff to control survey length contains core questions to be asked each year and two sets of questions included in the survey in alternate years. The purpose of this year's survey was to assess citizen satisfaction with services offered in the County to compare satisfaction levels with those reported in previous survey and to continue annual measurement of overall perception of quality of life in Prince William County.
Questionnaires were made available to attendees at the annual AMSA conference. The University of Virginia's Center for Survey Research received the responses gathered from that event and tabulated them. Three different evaluation surveys were utilized one for Student Leader Evaluation another for Area Health Education Centers and the last for NHSC Ambassador Evaluations.
CSR analyzed data from questionnaires collected from first year students at the Darden Graduate School of Business Administration. The questionnaire was designed by a student committee.
CSR analyzed data from questionnaires collected from second year students at the Darden Graduate School of Business Administration. The questionnaire was designed by a student committee.
Questionnaires were made available to attendees at the annual AMSA conference. The University of Virginia's Center for Survey Research received the responses gathered from that event and tabulated them. Three different evaluation surveys were utilized one for Student Leader Evaluation another for Area Health Education Centers and the last for NHSC Ambassador Evaluations.
CSR conducted a timing study of the Department of Motor Vehicles (DMV) transactions in Customer Service Centers (CSC) that was designed to obtain estimates of the mean time required for CSC transactions identified as key cost drivers. Eighteen different transactions were timed by field study personnel and road tests were timed by self-timing methodology.
The purpose of this survey was to determine the strengths and weaknesses in the regulatory processes that relate to construction and development in Prince William County. In its overall approach and focus the 2004 survey largely replicated the project conducted in 2000. However for the 2004 project the County decided to add a counter exit survey to the project as a third component. This was an on-site survey of permit runners residents and other cus-tomers at the counters pertaining to zoning building permit land development permit building plan intake watershed and the fire.
CSR worked with representatives of ASAP the Piedmont Environmental Council and Citizens for Albemarle to develop a questionnaire for possible use in a telephone survey of Albemarle County and area residents. The survey is to focus on growth and development issues and the draft questionnaire was circulated for comment among selected community leaders with a variety of points of view on these issues.
This survey is designed to gather information from individuals recovering from substance abuse problems that employ either the predominant 12-step approach or that of an alternative abstinence based peer support group. The survey was anonymous and distribution of surveys and reminders was via the group coordinators who were contacted by CSR or Dr. Atkins. The goal is to develop a prototype of a treatment assessment tool the Treatment Assessment for Personal Empowerment (T.A.P.E.) measure based on data analysis and scale evaluation. The tool will be designed to provide the best possible client / support group match per treatment approach and aftercare.
A citizen satisfaction survey for the Reston Community Center (RCC) in Reston Virginia. The purpose was to assess citizen opinion on several matters of interest to the Board of Governors of the RCC. A similar survey was conducted in 2001.
The purpose of the survey were to determine resident's opinions about quality of life in Spotsylvania County to determine which strategic planning goals are considered to be of higher budgetary priority to determine resident's level of satisfaction with a number of services the County provides and to measure citizen opinion about the way in which the County is managing growth and transportation issues. For such purposes the Center for Survey Research at the University of Virginia conducted a telephone survey of 843 residents of Spotslyvania County. The result idicates that Spotsylvania residents are clearly pleased with their quality of life and with their local government but there are also serious concerns related to issues of growth development and transportation.
Evaluation testing of empathy & emotional intelligence among Uva medical students who choose to take humanities electives. Iniital waves were administered in classes with a final wave administered via the Web.
CSR assisted with data entry of forms filled out by community participants in a social psychology experiment.
Employee network study to look at inter-relationships working group. Both workers and their supervisors had specialized web instruments with customized email invitations to participate.
Literature review for a planned assessment of social and political involvement of older Americans.
Seventh annual statewide customer satisfaction survey for users of the Department of Motor Vehicles services. The purpose of the 2003 survey was to compare performance ratings with prior years assess DMV users' overall levels of satisfaction with DMV services compare the levels of DMV users' satisfaction across DMV districts analyze the key factors that determine satisfaction level as well as evaluate the new self-service areas available at some customer service centers.
This study explores how residents of the National Capital Region (NCR) might respond to potential acts of terrorism and assesses their willingness to practice "community shielding " a wider form of shelter-in-place. Hypothetical scenarios considered by respondents included a "dirty bomb" and an outbreak of smallpox.
The first survey of this kind was conducted by the Center for Survey Research (CSR) in 2001. The main body of the questionnaire from 2001 was used with the addition of new sections on work values and department ratings. The core questionnaire included a series of questions about the services in each department primarily focusing on issues of quality timeliness and overall satisfaction and two questions to determine the employees’ length of service with the City and the department in which they work.
The purposes of the survey were to determine residents' opinions about quality of life in Albemarle County to determine their satisfaction with the government's efforts to achieve its Strategic Planning goals to determine their level of satisfaction with a number of services the County provides and to measure citizen opinion about the way in which the County is managing growth. The Center for Survey Research (CSR) conducted studies similar in purpose for the County of Albemarle in 2002 and 1994.
The Survey's purpose is to supplement information available from Census 2000 and other official sources with more detailed and current information regarding the region's labor force with special emphasis on the characteristics of those who commute long distances to work outside the region. The survey was conducted by telephone in late May and the first half of June 2003. CSR completed 1 005 interviews with residents of the three Virginia counties (Clarke Frederick and Shenandoah) and one independent city (Winchester) that make up the area. The interview included a household inventory that gathered information from the primary respondent regarding each person age 16 and older in the household. Each respondent was asked a series of questions about the general characteristics of the household as well as questions about their employment status work and training experience and commuting behavior. However some of the more subjective questions about employment and commuting were asked only of primary respondents who were workers. A total of 1 853 adults were inventoried in the 1 005 households that were interviewed of whom 1 247 were full-time or part-time workers.
CSR was asked to consult in design of several planned surveys of customers and clients. CSR reviewed existing questionnaires and suggested modifications in several areas.
CSR assists the Student Health Department in setting sample quotas and calculating expected standard errors for their annual internet survey of undergraduate students concerning use of alcohol and other drugs. The results are used in the Social Norming marketing campaign that seeks to moderate use of alcohol among students.
CSR consulted on survey design response formats and survey layout for this self-administered questionnaire part of Ms. Cording's doctoral dissertation research.
CSR analyzed data from questionnaires collected from first year students at the Darden Graduate School of Business Administration. The questionnaire was designed by a student committee.
CSR analyzed data from questionnaires collected from second year students at the Darden Graduate School of Business Administration. The questionnaire was designed by a student committee.
Project ID Title Principal Investigators Year
5.015 York County Youth Commission Tom Guterbock 2005
5.014 International Neuropsychological Society (INS)/ ILC Tom Guterbock 2005
5.013 Tobacco Vendors David Hartman 2005
5.012 Darden 2nd Year 2005 Tom Guterbock 2005
5.011 DMV Wait-Time Timing Study Tom Guterbock 2005
5.01 Arlington Early Childhood Tom Guterbock 2005
5.009 VITA (Consulting) David Hartman 2005
5.008 NW3C Survey of white Collar Crime Tom Guterbock 2005
5.007 Survey of Attitudes on Critical Infrastructure Protection Vulnerability and Public Confidence Tom Guterbock 2005
5.006 Albemarle DSS David Hartman 2005
5.005 Anthem/TEACH Survey of Health Information Preferences Tom Guterbock 2005
5.004 American Medical Student Association (AMSA) 2005 - 2 Tom Guterbock 2005
5.003 American Medical Student Association (AMSA) 2005 - 1 Tom Guterbock 2005
5.002 Fairfax County Nonprofit Tom Guterbock 2005
5.001 Innovative Surgery II Tom Guterbock 2005
4.022 PWC - Leverage Analysis 2004 Tom Guterbock 2004
4.021 Faculty and TA Perspectives on Student Use of Alcohol and Drugs Tom Guterbock & Susan Bruce 2004
4.02 PWC Citizen Satisfaction 2005 Tom Guterbock 2004
4.019 Stafford County Employee Satisfaction 2004 David Hartman 2004
4.018 Empathy - School of Medicine (SOM) Tom Guterbock & Julie Connelly 2004
4.015 Spotsylvania County Citizen Satisfaction 2004 Tom Guterbock 2004
4.012 RCC Citizen Satisfaction Survey Tom Guterbock 2004
4.011 Substance Abuse (Recovery Groups Survey) Tom Guterbock 2004
4.01 ASAP Community Survey Development Tom Guterbock 2004
4.009 PWC PPP Counter Customer Survey Tom Guterbock 2004
4.007 DMV Transaction Timing 2004 Tom Guterbock 2004
4.006 American Medical Student Association (AMSA) IV Tom Guterbock 2004
4.005 Darden Second Year 2004 Tom Guterbock 2004
4.004 Darden First Year 2004 Tom Guterbock 2004
4.003 American Medical Student Association (AMSA) III Tom Guterbock 2004
4.002 PWC Citizen Satisfaction 2004 Tom Guterbock 2004
4.001 LGOC Tom Guterbock & Kate Wood 2004
3.999 Community Engagement of Older Americans Tom Guterbock 2003
3.025 Engineering Expertise Tom Guterbock 2003
3.024 Race & Anxiety Tom Guterbock 2003
3.021 Albemarle County Citizen Satisfaction 2004 Tom Guterbock 2003
3.02 Rockville Employee Robin Bebel 2003
3.019 Community Shielding in the National Capitol Region Tom Guterbock 2003
3.018 DMV Customer Satisfaction 2003 Tom Guterbock 2003
3.017 Pilot Study for the National Survey of the Mining Population (NIOSH) Tom Guterbock & David Hartman 2003
3.016 American Medical Student Association (AMSA) II Tom Guterbock 2003
3.014 Ethical Practices Among Nurse Practitioners and Social Workers Tom Guterbock 2003
3.013 Financial Conflicts of Interest Tom Guterbock 2003
3.012 PWC Employee Satisfaction 2003 Tom Guterbock 2003
3.011 ETS Non-AP Teachers Tom Guterbock
3.01 Darden Second Year 2003 Tom Guterbock 2003
3.009 Darden First Year 2003 Tom Guterbock 2003
3.008 Organizational Integrity Survey Margaret Cording 2003
3.007 Health Behavior Survey Consult Tom Guterbock 2003
3.006 Reston Consult Tom Guterbock 2003