Projects

What kinds of projects are done at CSR?

CSR has conducted a wide range of projects. We have worked on behalf of academic researchers, government agencies, private foundations, businesses, and non-profit organizations.

CSR is experienced with an array of contact modes:

  • Telephone interviewing (with WinCATI)
  • Mail-out survey and contact services
  • Web-based data collection
  • In-person interviewing

CSR has recently purchased Quatlrics which allows for the creation and implementation of sophisticated, user friendly online surveys. Qualtrics can be used to schedule both reminder and thank-you emails based on completion of the survey.

What services does CSR provide?
CSR is a full-service research facility. We offer customized project design, professional interviewing, and data collection using the latest survey technologies, as well as data analysis and report preparation.

How much does it cost to do a survey?
CSR's rates are competitive with other academic and commercial survey organizations. Project costs can vary widely depending on factors such as the scope of services you require, the survey methodology used, the number of respondents, the nature of the sample, etc. Costs can range anywhere from $5,000 to $150,000. So while typical projects have been in the $20,000 to $50,000 range, we have also done smaller and larger projects. We invite you to contact one of our senior staff to discuss the scope of your project and factors that govern cost.

What's the best way to collect data for my project?
CSR can advise you on the most productive and cost-effective method for collecting your data: telephone, mail, electronically, or in-person. CSR ensures scientific validity of your study by helping specify procedures for selecting respondents within households, securing cooperation, and following up incomplete interviews or questionnaires.

Who writes the questions for my survey?
CSR can write the question for you or can assist you in writing your own. We will help you determine the best question formats to measure people's opinions, experiences, attitudes, and behaviors. We can advise you on the proper sequencing of items, a critical design feature for maintaining objectivity and ensuring that respondents understand your questions.

Can I get a copy of one of your old reports?
Most are available for a nominal fee. Contact Ila Crawford for details and specific costs.

Custom Project Design

We will help you clarify your study objectives and advise you on how to get the most research value from available resources.

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Data Collection

We specialize in the use of Computer-Assisted Telephone Interviewing and Personal Interviewing.

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How We Collect Useful Data

CSR prepares statistical analyses and reports of survey results ranging from simple tabulations to authoritative, in-depth narrative reports.

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Search Completed Projects

CSR provided questionnaire review for the University Programs Council's Spring 2008 web survey a needs assessment instrument for community building through activities programs for U.Va. Students. The survey has been conducted in previous years CSR provided advice on survey design and question framing for the 2007-8 survey.
This pilot project was a supplement to the 2007 Prince William County Citizen Satisfaction. It was designed to determine the feasibility and efficacy of conducting citizen satisfaction survey via cell-phone in Prince William County. Two small experiences were embedded dealing with survey length and cash incentives. Overall the results support our recommendations to Prince William County Board of Supervisors that the annual citizen satisfaction survey should include cell-phone samples in 2008.
Telephone survey of parents of young children (ages 0 - 5) in the city of Trenton NJ. As part of a long-term evaluation of the Childrens Futures early child intervention program the survey asks parents about the challenges they face in raising young children and their access to various forms of assistance. The sample came from the following
1) list of participants in program
2) list of those prescreened & eligible to participate
3) directory listed sample
4) listed sample targeted for young families and
5) cell phone sample which was inefficient in pretest therefore deemed unusable for main production

Incentive gift cards worth $10 at Walmart and were purchased by the client but sent by mail to respondents by CSR.
This online survey was designed to determine HR directors' opinions about their peers and Vice President for Human Resources. The survey included the Gallup 12 questions leadership top ten values and comments about each director strength and areas of improvement. CSR collected and analyzed the data.
CSR worked with an interdisciplinary team and consultants from the Police Executive Research Forum (PERF) to plan and budget research activities needed for an evaluation of the new police policy on immigration enforcment in Prince William County VA. The project to be carried out over a two year period involves both quantitative and qualititive research activities. The planning phase culminated in the award of a contract from PWC for the main phase of the project.
CSR provided data analysis and consultation on data reporting to the Virginia Institute of Autism (VIA) for a web-based survey of families with children diagnosed with autism spectrum disorders to determine future treatment and support needs. The survey was independently designed and executed by VIA. There were 210 respondents to the survey. VIA prepared a written report of the results using CSR data analyses and consultation from CSR.
This survey was designed to determine residents’ opinions about quality of life in Spotsylvania County to determine residents’ level of satisfaction with a number of services the County provides and to measure citizen opinion about the way in which the County is managing growth and development. Of particular interest were the importance ratings of various planning goals and safety and characteristics of the County.
In support of the work of the Commission on Mental Health Law Reform CSR assisted Dr. McGarvey with advanced statistical analyses including cluster analysis of data describing details of commitment proceedings statewide and characteristics of the persons who were subjects of these proceedings.
This survey was designed to determine residents’ opinions about quality of life in Prince William County to determine residents’ level of satisfaction with a number of services the County provides and to measure citizen opinion about the way in which the County is managing growth and development. Of particular interest was whether or not citizen opinion has changed on some key issues since the 1993 survey also conducted by CSR. New features of this year’s survey are the inclusion of cell-phone respondents and the addition of new questions related to the County’s immigration policy adopted by the County Board of Supervisors in July 2007 and implemented by the Police Department in Spring 2008.
This project conducted on behalf of INTERQUEST a consulting firm specialized in the digital printing market was about a study on the usage of multifunction systems—integrated copier/printer/scanner devices—in the office environment. Interquest studies trends in the industry and makes recommendations to Manufacturers and users through their industry publications.
Survey of high school seniors and their decisions about going to college. Initial survey in the fall interviewed parents as well as students before applications were due. Respondents had the choice of responding on the web or by mail. Parents had to actively consent before students could be contacted. A Valentine's Day postcard was sent to students to keep an active line of communication open. Advance letters and emails were sent directly to students for the Spring questionnaires. Students were guided to the web version as easier and quicker. Most chose to use this method. Initial mailing was to 1100 parents and kids and with follow up responding students in Spring 08. Incentives of $20 for the Fall surveys $25 for the Spring survey awith an advance of $2 with the questionnaire itself. 623 students finished both questionnaires.
This project was initiated by Jennifer Young M.D. in response to a mandate passed by the State of Virginia requiring girls to be vaccinated against HPV prior to entry into the sixth grade starting in October 2008. This will in effect exclude women ages 16-26 from required vaccination. The purpose of the survey was to learn how women ages 16-26 are receiving the HPV vaccine and what barriers to vaccination exist for women in this age group.
CSR assisted the UVa Health Service Foundation in analyzing the results of its 2007 Employee Engagement Survey comparing these results to those from 2006. HSF had designed the survey and collected data via the Internet and paper questionnaires. CSR provided a narrative report presenting 2006 results 2007 results and a comparative statistical analysis of the two years.
A re-sample survey of those reporting symptoms that could indicate asthma from the records of participants in Southern Health insurance plan. Sample for this arm of the project were non-responders to previous mail-out done by Southern Health. Out of the 1000 adults and 300 children total of 563 completed the survey which makes the resposne rate to be 43% for this survey.
The Fairfax County Department of Family Services survey is a client satisfaction survey. The survey was a self-administered paper survey that was mailed to clients' home addresses. The survey was maled to a random sample of 3500 clients. All questionnaires were made available in English as well as five other languages. This was the second survey conducted for the Fairfax County Department of Family Services.
With support of a grant from the UVA Center for Politics and cooperation from AAPOR and YouGov/Polimetrix CSR conducted an experiment to determine if respondent experience could be improved by changing the design of political message testing polls. The nationwide internet survey fielded by YouGov asked about a generic congressional race and included negative and some positive statements about each party's performance in Congress. Treatments varied in the balance of statements the way they were introduced and the test question wording. Better design significantly improved respondent experience. Results presented at AAPOR disseminated to political consultants and published in MRA' Alert magazine.
This is a mail survey with telephone follow-up to 413 healthcare organizations about the care of adults with autism. The current increase in the diagnosis of children with autism spectrum disorders is anticipated to create an increase in the number of adults with autism spectrum disorders. Are healthcare agencies anticipating this increase? What are they doing to prepare for it? What do they see as barriers to their own preparation efforts or to those that might be undertaken generally? Three lists were used for sampling Medicaid waiver service providers (n=327) sheltered employment (ESOs n=47) and DRS field offices (n=39). There were 141 responses for a response rate of 34.1%. Results were tabulated and summarized in a bulleted document. Tables and the bullet summary were delivered to the sponsor. No written report was done. A PowerPoint presentation was created later for use by John Toscano.
The purpose of the study was to explore the level of agreement between physicians nurses and breast cancer patients undergoing chemotherapy regarding the goal of the chemotherapy. The study was conducted through self-administered surveys with physicians nurses and patients.
In July 2006 Virginia approved the Restructured Higher Education Financial and Administrative Operations Act which gives state universities freedom to control areas such as personnel management. The Human Resources Staff of both universities collaborated closely with CSR to construct a common questionnaire to respond to this action. The purpose of this project was to conduct a comprehensive survey of the supervisors and staff of Virginia Tech and the University of Virginia to assess their attitudes toward human resources policies. The results of the survey were used to guide the restructuring process of the institutions’ human resources practices. The principle mode was internet with telephone reminders and some paper completions.
In July 2006 Virginia approved the Restructured Higher Education Financial and Administrative Operations Act which gives state universities freedom to control areas such as personnel management. The Human Resources Staff of both universities collaborated closely with CSR to construct a common questionnaire to respond to this action. The purpose of this project was to conduct a comprehensive survey of the supervisors and staff of Virginia Tech and the University of Virginia to assess their attitudes toward human resources policies. The results of the survey were used to guide the restructuring process of the institutions’ human resources practices. The principle mode was internet with telephone reminders and some paper completions.
The Class of 1990 Study is the first systematic attempt to find out how satisfied graduates of the University of Virginia School of Law are with their professional careers and with other key aspects of their lives. Experiences after Law School will help to define what makes a student’s time in school both beneficial and productive.
Follow up on Albemarle County project. Survey participants were invited to join in a focus group asking for feedback on the County's efforts to communicate with citizens and solicit their input.
In July 2006 Virginia approved the Restructured Higher Education Financial and Administrative Operations Act which gives state universities freedom to control areas such as personnel management. The Human Resources Staff of both universities collaborated closely with CSR to construct a common questionnaire to respond to this action. The purpose of this project was to conduct a comprehensive survey of the supervisors and staff of Virginia Tech and the University of Virginia to assess their attitudes toward human resources policies. The results of the survey were used to guide the restructuring process of the institutions’ human resources practices. The principle mode was internet with telephone reminders and some paper completions.
Telephone survey of residents of Small District #5 Reston VA. Questions addressed RCC name recognition mission statement use of facilities and governance.
A survey of residents of Williamsburg VA and surrounding counties targeted on those residing in medically underserved areas. A combination of telephone and in-person methods of contact was used. The survey measures the extent to which people are experiencing problems in accessing phsyician services and whether certain types of people are more likely to experience problems with the goal of identifying major issues and challenges to improving physician access.
Repeat of 2005 survey
The Uva Investment Management Company commissioned CSR to conduct a survey of all full-time employees. The questionnaire was modeled on other organizational surveys previously conducted by CSR using the organization's mission statement and values. The survey was conducted on the web. The client was provided with tables reporting overall frequencies and means as well as a breakdown of means by directors and non-directors.
Employee satisfaction survey
Telephone survey of key staff members in a sample of Virginia long-term care facilities (assisted living and nursing homes) to explore how these institutions facilitate voting by their residents. The interview focused especially on how issues of cognitive impairment or dementia are evaluated in relation to voting and how residents are assisted (or not) by staff in registering to vote and casting their ballots either at the polls or as absentees.
This was a comprehensive assessment of Virginia's business climate its major dimensions and components and how ratings of those components relate to overall ratings of the business climate and the state's role in creating it. Data were collected by mail (n=755) and web (n=106). The project used a disproportionate stratified sample of Virginia businesses listed in the VEC ES-202 report supplemented with contact and mailability data from Dun & Bradstreet as well as follow-up calls by CSR. The original sample of 4 399 records was pulled from 89 699 businesses in 200 strata defined by size (5) region (8) and type of business (5). In general larger firms less populated regions and smaller industry lines were oversampled. The sampled records were supplemented by D&B information then sampled again based on likelihood of contact for a final sample of 3 601 businesses. The work was shared between the Survey and Evaluation Research Laboratory at VCU and the Center for Survey Research at UVA. The overall response rate was 29% (AAPOR RR3).
Survey assessed how those who are involved in data collection protect the health and safety of clinicl trial participants. Survey reached a national sample of National Institutes of Health researchers conducting clinical trials as well as biostatisticians involved in analysis and reporting and IRB members responsible for reviewing the results.
The 2006 Northern Shenandoah Valley Regional Workforce Study Survey was conducted at the request of the Winchester/Frederick County Economic Development Commission. The survey’s purpose is to supplement information available from Census 2000 and other official sources with more detailed and current information regarding the region’s labor force so that the Commission will be better prepared for the future. The survey emphasizes the characteristics of those residents who might be interested in alternative or additional employment or who commute long distances to work outside the region
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Phone survey replicates a 2003 study of interethnic relations conducted in Durham NC. This study was conducted in 3 Southern cities Durham NC Memphis TN and Little Rock AR. The study asks whites African-Americans and Hispanics about their interractions with and attitudes toward those of another race.
CSR assisted the Department of Student Health with its third annual norming survey of alcohol use by UVA students by designing a stratified sampling plan for the survey. Margins of error were optimized in the design by examining response rates and descriptive statistics from the prior year’s survey.
Biannual citizen satisfaction survey
RDD phone survey on community priorities for health promotion and disease prevention conducted to learn more about the health issues and concerns that are important to people who live in West or Southwest Philadelphia.
Annual citizen satisfaction survey.
Evaluation of employee level of satisfaction with internal services of the city government.
Customs-Trade Partnership Against Terrorism (C-TPAT) is a voluntary government-business initiative established by Customs Border Patrol following the September 11 terrorist attacks. The main purpose of C-TPAT is to build cooperate relationships that strengthen and improve overall international supply chain and U.S. border security. The project was a survey of C-TPAT members to understand the benefits of being a C-TPAT partner and to track the costs and return on investment of being associated with C-TPAT membership. The project included an SME (Subject Matter Expert) workshop semi-structured interviews a pilot study and a web questionnaire.
Statewide telephone survey of Virginia vendors of tobacco products.
The purpose of this survey is to determine youth smoking cessation counseling needs of generalist physicians and to identify these information needs among pediatricians and family practice physicians. The survey was a self-administered paper survey which was sent to statewide sample of 502 generalist physicians.
CSR conducted an internet survey to investigate issues pertaining to the International Neuropsychological Society (INS) and specifically the International Liaison Committee (ILC) and its website. Results were reported in the ILC/INS newsletter and in a report to the INS Board.
Statewide RDD telephone survey of DMV customers.
The York County Youth Commission is a group of fifteen outstanding high school students selected each year by the Board of Supervisors. The Youth Commission sponsors a triennial opinion survey in all county high schools. The survey results are used to give input on student views and concerns to the Board of Supervisors survey results have directly impacted policy decisions in the past. The project covered two paper questionnaires. CSR entered the data and presented the client with an excel file containing the data.
CSR prepared questionnaires that were made available to attendees at the annual American Medical Student Association Foundation (AMSA) conference in November 2005. CSR received the responses gathered from that event and tabulated them. Three different evaluation surveys were utilized one for Student Leader Evaluation another for Area Health Education Centers and the last for NHSC Ambassador Evaluations.
Prince William County commissioned the Center for Survey Research to conduct a survey of all full- and part-time employees to assess the degree to which the County's employees are "living out" the vision and values adopted in recent years by the County's leadership team. The values include respect integrity creativity teamwork excellence and responsibility. The U.Va. Research team will test to see whether higher levels of teamwork engagement and proactivity are linked to evaluations of the external and internal services received and delivered by employees.
This study was requested by the UVA President’s Office to measure the impact of the University on the local and state economies. This was the fourth study commissioned by the Weldon Cooper Center and its predecessor. The most recent study was published in 1990. The 2005-2006 study was co-directed by John L. Knapp and William H. Shobe. The survey included a sample of the faculty and administration the clerical and technical staff the service and maintenance workers and the students. The questionnaire was programmed into Sensus Web for all four groups with a mail-out component for service and maintenance workers who may not have computer access.
The 2005 Fairfax County Department of Family Services (DFS) Customer Satisfaction Survey was conducted during the fall of 2005. Survey packets were mailed to the home ad-dresses of 3 500 DFS customers. The response rate for this survey is 41.9 percent. The questionnarie was available in five languages in addition to English. The purpose of the survey was to assess the level of client satifaction with services provided by DFS and determine the major factors that impact the level of satisfaction.
The self-administered questionnaires collected by the sponsor at UVA's cancer clinics investigated patient and family familiarity with usage and assessment of complementary and alternative cancer treatments and the Cancer Center's programs for integrative care.
Project ID Title Principal Investigators Year
7.22 Aid and Application Awareness 2008 Tom Guterbock 2007
7.21 PWC Citizen Satisfaction Survey 2008 Tom Guterbock 2007
7.2 Civil Commitment Study Tom Guterbock 2007
7.19 Student Health--ALC Norming Survey '03 Abdoulaye Diop 2003
7.18 Need Assessment for Adult Autism Care James Ellis 2007
7.17 Reston Community Center Robin Bebel 2007
7.16 Albemarle County Focus Group Tom Guterbock 2007
7.15 UVA Law School Class of 1990 Tom Guterbock 2007
7.13 HR Restructuring (VT) Tom Guterbock 2007
7.12 HR Restructuring (UVA) Tom Guterbock 2007
7.11 Breast Cancer Doctor-Patient Concurrence Deborah Rexrode 2007
7.1 Virginia Institute of Autism (VIA) - Service Providers James Ellis 2007
7.09 Center for Politics Message Testing Tom Guterbock 2007
7.08 Fairfax County Department of Family Services Tom Guterbock 2007
7.07 Environmental Triggers for Asthma in Adults and Children Robin Bebel 2007
7.03 Virginia HPV Vaccine Uptake Survey Tom Guterbock 2007
7.02 Interquest Multi-function Printers Tom Guterbock 2007
6.031 UVa Investment Management Tom Guterbock 2006
6.029 Spotsylvania County 06 Kate Wood 2006
6.028 Spotsylvania County citizen satisfaction survey 2007 Tom Guterbock 2007
6.027 Williamsburg Access to Medical Care Tom Guterbock 2006
6.025 HR Restructuring Survey 06 Tom Guterbock 2007
6.024 Durham 2007 Tom Guterbock 2006
6.022 Fluvanna Co. Tom Guterbock 2006
6.02 Winchester Area Labor Force Study Robin Bebel 2006
6.017 DMC/DSMB (Data Safety Monitoring Board Study Robin Bebel 2006
6.016 Virginia Business Climate Survey--Council on Virginia's Future Tom Guterbock 2006
6.014 Voting in Virginia Long-Term Care (LTC) Facilities Tom Guterbock 2006
6.01 Charlottesville Employees Tom Guterbock 2006
6.007 C-TPAT - ViaTech Systems Tom Guterbock 2006
6.004 Rockville Internal Satisfaction Survey Robin Bebel 2006
6.003 PWC Citizen Satisfaction 2006 Tom Guterbock 2006
6.002 West Philadelphia Community Health Priorities Survey Robin Bebel 2006
6.001 Albemarle County Citizen Satisfaction 2006 Tom Guterbock 2006
5.033 American Medical Student Association (AMSA) - NPCW 2005 Tom Guterbock 2005
5.032 DMV Customer Satisfaction 2006 David Hartman 2005
5.031 Strayer VYTP Smoking Cessation Robin Bebel 2005
5.03 PWC Organizational Survey 2006 Tom Guterbock 2005
5.029 UVA Honor Survey for Faculty Tom Guterbock 2005
5.028 Center for Politics - 2005 Governor's Race Tom Guterbock 2005
5.027 Spotsylvania County Citizen Satisfaction 2005 Tom Guterbock 2005
5.026 Charlottesville Planning Needs 2006 Tom Guterbock 2005
5.025 TNE - Semi-structured Ivs Tom Guterbock 2005
5.024 Albemarle County Leverage Analysis Tom Guterbock 2005
5.023 VITA Customer Satisfaction Survey David Hartman 2005
5.022 Schwenzer - Moral Distress Tom Guterbock 2005
5.02 UVA Cancer Center CIM - Patients/Family Tom Guterbock 2005
5.018 Fairfax DFS Client Satisfaction Survey David Hartman 2005
5.017 UVA Economic Impact Analysis Deborah Rexrode 2005
5.016 PWC Organizational Survey 2005 (Employee Satisfaction) Tom Guterbock 2005