This brief report is a supplement to the 2008 Prince William County Citizen Satisfaction Survey. For the present analysis the complete 2008 dataset was divided into 3 sub-datasets RDD & targeted listed (the original landline design) RDD & Targeted Listed & General Listed (the modified landline design) and RDD & Targeted Listed & General Listed & Cell-Phone (the new design). With regards to the results analysis of the different 2008 sub-datasets indicates no clear direction of the impact of change in design. The results were mixed as some items showed significant increase in satisfaction ratings while other showed significant decrease in satisfaction ratings depending on which designs are used to compare the years.
Analysis based on the 2008 PWC CS data