DMV Transaction Timing 2004

CSR conducted a timing study of the Department of Motor Vehicles (DMV) transactions in Customer Service Centers (CSC) that was designed to obtain estimates of the mean time required for CSC transactions identified as key cost drivers. Eighteen different transactions were timed by field study personnel and road tests were timed by self-timing methodology.
Sample
1602 DMV transaction timing observations in thirteen Customer Service Centers (CSC).
Principal Investigators
Tom Guterbock
Client Name
Virginia Department of Motor Vehicles
Sponsor
Virginia Department of Motor Vehicles
Project ID
4.007
Year
2004