DMV Customer Satisfaction 2003

Seventh annual statewide customer satisfaction survey for users of the Department of Motor Vehicles services. The purpose of the 2003 survey was to compare performance ratings with prior years assess DMV users' overall levels of satisfaction with DMV services compare the levels of DMV users' satisfaction across DMV districts analyze the key factors that determine satisfaction level as well as evaluate the new self-service areas available at some customer service centers.
Sample
Completed interviews with 1236 Virginia adults who had contacted the Department of Motor Vehicles (DMV) during the past year
Principal Investigators
Tom Guterbock
Client Name
Virginia Department of Motor Vehicles
Sponsor
Virginia Department of Motor Vehicles
Project ID
3.018
Year
2003