DMV Customer Satisfaction 2002-2003

Sixth annual statewide customer satisfaction survey for users of DMV services. Assessed customer satisfaction with various methods of delivering services including in-person service at Customer Service Centers mail telephone Touch-Tone and internet services of DMV. The survey was conducted during a period of reduction in DMV service hours due to cuts in the state's budget. This year's survey also included questions on behalf of the Motor Vehicle Dealer Board.
Dual Frame statewide telephone sample. Total N = 909 503 in RDD sample and 406 in directory-listed (Electronic White Pages) sample. Adults were screened for eligibility defined as holding a driver's license or owning a motor vehicle and having had
Principal Investigators
David Hartman
Virginia Department of Motor Vehicles
Project ID