City of Charlottesville -- Cable Service

Gathered evaluative information on the services of Adelphia Cable Company as part of the City of Charlottesville's cable television review process. A telephone survey of Charlottesville residents of whom 73% subscribed to cable were asked about satisfaction with various aspects of their cable television service. Non-subscribers were asked for reasons they do not subscribe to cable. A series of questions focused on the public educational and governmental channels. A separate survey was conducted to solicit comments and satisfaction ratings from users of the local public access cable television production facilities provided by the City through resources provided by the cable operator. In this survey of organizations and individual video producers respondents were identified and recruited by phone sent the semi-structured instruments by e-mail and asked to return the completed form to CSR by fax mail or email.
420 Charlottesville residents including subscribers and non-subscribers to cable television sampled from directory listed households 36 public educational and governmental organizations (and some individuals) that use the local public access cable te
Principal Investigators
Tom Guterbock
Office of the City Attorney City of Charlottesville
Project ID