DMV Customer Satisfaction Telephone Survey

CSR conducted telephone interviews with Virginia residents who have used DMV services in the last year to assess their satisfaction with visits to DMV offices use of mail services telephone contacts and use of the Internet. Professor David Hartman (Michigan State University) served as co-investigator.
Sample
1250 Virginia residents
Principal Investigators
Tom Guterbock
Sponsor
Virginia Department of Motor Vehicles
Project ID
1997.017
Year
1998