Fairfax County Neighborhood and Community Services (NCS) wanted to gather information on Customer Satisfaction for five different centers/services. These included Human Services Transportation (HST) Senior Centers (SC) Community Centers Teen Centers and Technology Centers. CSR reviewed and edited questionnaires ran mail and web surveys for HST and SC entered data gathered by NSC for the other centers and provided data tables for 799 total respondents and a methods report.
Samples of 500 Senior Center and 500 Human Services Transportation customers. NCS conducted 501 on-site face-to-face interviews at three other types of centers.