CSR conducted a self-administered mail-out survey which sought to determine the level of satisfaction among DMV employees. Analysis included determining the levels of satisfaction among various employee groups such as job categories administrations and demographics. The oral presentation included managerial recommendations based on a priority matrix. Employee satisfaction was at a satisfactory level but left room for improvement. The survey did find significant improvement in satisfaction ratings over the 1998 Governor’s survey.
1343 DMV employees
Department of Motor Vehicles