David E. Hartman

American College of Radiology

This study collected baseline demographic information about U.S. radiologists and information about issues of importance to the profession. Multiple mailings and telephone reminders were used in this paper mail-out survey to achieve a response rate of 62%.
Year
2003
Area of Survey Study

DMV Customer Satisfaction 2002-2003

Sixth annual, statewide, customer satisfaction survey for users of DMV services. Assessed customer satisfaction with various methods of delivering services, including in-person service at Customer Service Centers, mail, telephone, Touch-Tone, and internet services of DMV. The survey was conducted during a period of reduction in DMV service hours due to cuts in the state`s budget. This year`s survey also included questions on behalf of the Motor Vehicle Dealer Board.
Year
2002
Area of Survey Study