Market Research

Urban Institute/Non Profits

A survey of managers of non-profit organizations to find out how they file their tax-exemption forms with the IRS and to measure their interest in custom software to aid them with such filing. The survey included both a mail-out and a telephone component.
Year
2001
Area of Survey Study

DMV Customer Satisfaction Survey

This is the second in a series of telephone surveys of Virginia residents who have used DMV services in the last year. The goal is to assess customer satisfaction with visits to DMV offices, use of mail services, telephone contacts, and use of the Internet.
Year
1998
Area of Survey Study

Virginia Horse Industry Board

The 2010 Virginia Horse Industry Survey was conducted during the summer of 2010 by the Center for Survey Research (CSR) in cooperation with the Center for Economics and Policy Studies (CEPS) and the Virginia Horse Industry Board. The data collection for the project consisted of two phases. First, CSR visited twelve equine events of different types and solicited attendees to fill out surveys with their estimated expenditures and related data for that event. There were 809 completed questionnaires in this `attendee survey.` Second, CSR randomly selected 150 equine events for the `sponsor survey` portion of the project. CSR mailed questionnaires to the 113 unique sponsors of these 150 events. The sponsor survey questionnaire asked for information about attendance, revenues and expenditures for the selected events. Information was collected for 42 events.
Year
2010
Area of Survey Study

City of Charlottesville -- Cable Service

Gathered evaluative information on the services of Adelphia Cable Company as part of the City of Charlottesville`s cable television review process. A telephone survey of Charlottesville residents, of whom 73% subscribed to cable, were asked about satisfaction with various aspects of their cable television service. Non-subscribers were asked for reasons they do not subscribe to cable. A series of questions focused on the public, educational, and governmental channels. A separate survey was conducted to solicit comments and satisfaction ratings from users of the local public access cable television production facilities provided by the City through resources provided by the cable operator. In this survey of organizations and individual video producers, respondents were identified and recruited by phone, sent the semi-structured instruments by e-mail, and asked to return the completed form to CSR by fax, mail, or email.
Year
2002
Area of Survey Study

Shenandoah Growers Data Analysis

Conduct analysis on survey data on consumer use of fresh herbs. Data were collected on behalf of local grower using Knowledge Networks web panel. Data consists of 4 questions plus demographics.
Year
2010
Area of Survey Study

DMV Customer Satisfaction 2002-2003

Sixth annual, statewide, customer satisfaction survey for users of DMV services. Assessed customer satisfaction with various methods of delivering services, including in-person service at Customer Service Centers, mail, telephone, Touch-Tone, and internet services of DMV. The survey was conducted during a period of reduction in DMV service hours due to cuts in the state`s budget. This year`s survey also included questions on behalf of the Motor Vehicle Dealer Board.
Year
2002
Area of Survey Study

INTERQUEST 2010

CSR conducted a 15 minute telephone survey of 100 users of equipment randomly chosen from client list of network and IT managers and administrators. Participants were offered a $20.00 gift certificate upon completion.
Year
2010
Area of Survey Study