Market Research

UVA Program Council Student Survey

CSR provided questionnaire review for the University Programs Council`s Spring 2008 web survey, a needs assessment instrument for community building through activities programs for U.Va. Students. The survey has been conducted in previous years; CSR provided advice on survey design and question framing for the 2007-8 survey.
Year
2007
Area of Survey Study

Albemarle County Focus Group

Follow up on Albemarle County project. Survey participants were invited to join in a focus group asking for feedback on the County`s efforts to communicate with citizens and solicit their input.
Year
2007
Area of Survey Study

Interquest Multi-function Printers

This project, conducted on behalf of INTERQUEST, a consulting firm specialized in the digital printing market, was about a study on the usage of multifunction systems-integrated copier/printer/scanner devices-in the office environment. Interquest studies trends in the industry and makes recommendations to Manufacturers and users through their industry publications.
Year
2007
Area of Survey Study

UVA Economic Impact Analysis

This study was requested by the UVA President`s Office to measure the impact of the University on the local and state economies. This was the fourth study commissioned by the Weldon Cooper Center and its predecessor. The most recent study was published in 1990. The 2005-2006 study was co-directed by John L. Knapp and William H. Shobe. The survey included a sample of the faculty and administration, the clerical and technical staff, the service and maintenance workers, and the students. The questionnaire was programmed into Sensus Web for all four groups with a mail-out component for service and maintenance workers who may not have computer access.
Year
2005
Area of Survey Study

Reston Consult

CSR was asked to consult in design of several planned surveys of customers and clients. CSR reviewed existing questionnaires and suggested modifications in several areas.
Year
2003
Area of Survey Study

DMV Customer Satisfaction 2002-2003

Sixth annual, statewide, customer satisfaction survey for users of DMV services. Assessed customer satisfaction with various methods of delivering services, including in-person service at Customer Service Centers, mail, telephone, Touch-Tone, and internet services of DMV. The survey was conducted during a period of reduction in DMV service hours due to cuts in the state`s budget. This year`s survey also included questions on behalf of the Motor Vehicle Dealer Board.
Year
2002
Area of Survey Study

City of Charlottesville -- Cable Service

Gathered evaluative information on the services of Adelphia Cable Company as part of the City of Charlottesville`s cable television review process. A telephone survey of Charlottesville residents, of whom 73% subscribed to cable, were asked about satisfaction with various aspects of their cable television service. Non-subscribers were asked for reasons they do not subscribe to cable. A series of questions focused on the public, educational, and governmental channels. A separate survey was conducted to solicit comments and satisfaction ratings from users of the local public access cable television production facilities provided by the City through resources provided by the cable operator. In this survey of organizations and individual video producers, respondents were identified and recruited by phone, sent the semi-structured instruments by e-mail, and asked to return the completed form to CSR by fax, mail, or email.
Year
2002
Area of Survey Study

DMV Customer Satisfaction Survey

This is the second in a series of telephone surveys of Virginia residents who have used DMV services in the last year. The goal is to assess customer satisfaction with visits to DMV offices, use of mail services, telephone contacts, and use of the Internet.
Year
1998
Area of Survey Study