What kinds of projects are done at CSR?

CSR has conducted a wide range of projects. We have worked on behalf of academic researchers, government agencies, private foundations, businesses, and non-profit organizations.

CSR is experienced with an array of contact modes:

  • Telephone interviewing (with WinCATI)
  • Mail-out survey and contact services
  • Web-based data collection
  • In-person interviewing

CSR has recently purchased Quatlrics which allows for the creation and implementation of sophisticated, user friendly online surveys. Qualtrics can be used to schedule both reminder and thank-you emails based on completion of the survey.

What services does CSR provide?
CSR is a full-service research facility. We offer customized project design, professional interviewing, and data collection using the latest survey technologies, as well as data analysis and report preparation.

How much does it cost to do a survey?
CSR's rates are competitive with other academic and commercial survey organizations. Project costs can vary widely depending on factors such as the scope of services you require, the survey methodology used, the number of respondents, the nature of the sample, etc. Costs can range anywhere from $5,000 to $150,000. So while typical projects have been in the $20,000 to $50,000 range, we have also done smaller and larger projects. We invite you to contact one of our senior staff to discuss the scope of your project and factors that govern cost.

What's the best way to collect data for my project?
CSR can advise you on the most productive and cost-effective method for collecting your data: telephone, mail, electronically, or in-person. CSR ensures scientific validity of your study by helping specify procedures for selecting respondents within households, securing cooperation, and following up incomplete interviews or questionnaires.

Who writes the questions for my survey?
CSR can write the question for you or can assist you in writing your own. We will help you determine the best question formats to measure people's opinions, experiences, attitudes, and behaviors. We can advise you on the proper sequencing of items, a critical design feature for maintaining objectivity and ensuring that respondents understand your questions.

Can I get a copy of one of your old reports?
Most are available for a nominal fee. Contact Ila Crawford for details and specific costs.

Custom Project Design

We will help you clarify your study objectives and advise you on how to get the most research value from available resources.

Data Collection

We specialize in the use of Computer-Assisted Telephone Interviewing and Personal Interviewing.

How We Collect Useful Data

CSR prepares statistical analyses and reports of survey results ranging from simple tabulations to authoritative, in-depth narrative reports.


Search Completed Projects

Spotsylvania County Citizen Satisfaction 2005

This survey was designed to determine residents' opinions about quality of life in Spotsylvania County to determine residents' level of satisfaction with a number of services the County provides and to measure citizen opinion about the way in which the County is managing growth and development. Of particular interest was whether or not citizen opinion has changed on some key issues since the 2004 survey also conducted by CSR.

TNE - Semi-structured Ivs

The purpose of the study was to discover if and how this small number of students thought their Religious Studies training had prepared them well for teaching.

VITA Customer Satisfaction Survey

VITA commissioned the Center for Survey Research (CSR) at the University of Virginia in August 2005 to conduct a survey of in-scope agencies. The purpose of the survey was to assess customer satisfaction with the services provided by VITA. The survey was conducted in two phases. Phase 1 consisted of a pilot study involving semi-structured telephone interviews with a small sample of customers to identify key issues perceptions and opportunities to be covered in a census survey. Phase 2 was a web-based survey addressed to all agency directors and IT managers of in-scope agencies. Of the 151 agency directors and IT department managers 89 completed the web-based survey.

Schwenzer - Moral Distress

The research addressed moral distress in respiratory care practitioners. CSR's role was to conduct analysis of the data and advise the client on interpreting the data.

UVA Cancer Center CIM - Patients/Family

The self-administered questionnaires collected by the sponsor at UVA's cancer clinics investigated patient and family familiarity with usage and assessment of complementary and alternative cancer treatments and the Cancer Center's programs for integrative care.

Fairfax DFS Client Satisfaction Survey

The 2005 Fairfax County Department of Family Services (DFS) Customer Satisfaction Survey was conducted during the fall of 2005. Survey packets were mailed to the home ad-dresses of 3 500 DFS customers. The response rate for this survey is 41.9 percent. The questionnarie was available in five languages in addition to English. The purpose of the survey was to assess the level of client satifaction with services provided by DFS and determine the major factors that impact the level of satisfaction.

UVA Economic Impact Analysis

This study was requested by the UVA President’s Office to measure the impact of the University on the local and state economies. This was the fourth study commissioned by the Weldon Cooper Center and its predecessor. The most recent study was published in 1990. The 2005-2006 study was co-directed by John L. Knapp and William H. Shobe. _x000D_The survey included a sample of the faculty and administration the clerical and technical staff the service and maintenance workers and the students. The questionnaire was programmed into Sensus Web for all four groups with a mail-out component for service and maintenance workers who may not have computer access.

PWC Organizational Survey 2005 (Employee Satisfaction)

Prince William County commissioned the Center for Survey Research to conduct a survey of all full- and part-time employees to assess the degree to which the County's employees are "living out" the vision and values adopted in recent years by the County's leadership team. The values include: respect integrity creativity teamwork excellence and responsibility. The U.Va. Research team will test to see whether higher levels of teamwork engagement and proactivity are linked to evaluations of the external and internal services received and delivered by employees.

York County Youth Commission

The York County Youth Commission is a group of fifteen outstanding high school students selected each year by the Board of Supervisors. The Youth Commission sponsors a triennial opinion survey in all county high schools. The survey results are used to give input on student views and concerns to the Board of Supervisors; survey results have directly impacted policy decisions in the past. The project covered two paper questionnaires. CSR entered the data and presented the client with an excel file containing the data.

International Neuropsychological Society (INS)/ ILC

CSR conducted an internet survey to investigate issues pertaining to the International Neuropsychological Society (INS) and specifically the International Liaison Committee (ILC) and its website. Results were reported in the ILC/INS newsletter and in a report to the INS Board.

Tobacco Vendors

Statewide telephone survey of Virginia vendors of tobacco products.

Darden 2nd Year 2005

This annual survey aims to assess education experience of 1st year and 2nd year students at the Darden School of Business at the University of Virginia. It covers a broad range of topics including classroom experience curriculum faculty social activities career service facilities and admission process of 1st year students. The Darden Students Association administers two online questionnaires (one for 1st year and one for 2nd year) at the end of every academic year and the raw data is then forwarded to CSR for analysis. The role of CSR is to generate statistical reports and compile and process open-end responses for each questionnaire usually in a 2-week period.

DMV Wait-Time Timing Study

The study was designed to obtain estimates of the average median and range of wait times customers spend in line at the information desk. The study was prompted by legislation passed by the 2005 Session of the Virginia General Assembly that requires the Department of Motor Vehicles to determine the effects of reducing or increasing average customer wait times. As part of the effort to determine the wait time DMV commissioned the Center for Survey Research (CSR) University of Virginia to carry out the field study.
Project ID Title Principal Investigators
1992.012 Charlottesville-Albemarle Election Poll--1992 Tom Guterbock
1992.011 SCHEV Alcohol and Other Drug Survey of Virginia College Students
1992.009 Mail Survey of Divorced Fathers
1992.008 Jury Pool Study Jeff Frederick
1992.007 Health Issues Survey of Planning District Ten
1992.005 Northern Virginia Post-Baccalaureate Education Needs Assessment
1992.004 Survey of Substance Abuse in Anesthesiology Training Programs Charles Denk
1992.003 Survey of Ethics Education in Family Medicine Residency Charles Denk
1992.002 Survey of Undergraduate Experiences of University of Virginia Alumni Charles Denk
1992.001 Survey of Evangelical Relief and Development Agencies Tom Guterbock
1991.004 End-User Survey on Color-Image Technologies Charles Denk
1991.003 The NINDS TPA Stroke Trial Tom Guterbock
1991.001 Current Political Issues Class Poll Tom Guterbock
1991.000 Smoking Cessation among Rural Blacks in Virginia--Phase I Tom Guterbock
1989.018 University Union Assessment Survey - 1989 Tom Guterbock
1989.017 Survey of Attitudes on Christian Relief and Development Tom Guterbock
1989.015 Political Education in American Colleges and Universities
1989.014 Fredericksburg Area Labor Supply Study
1989.013 Substance Abuse in Anesthesiology Training Programs; Phase I Charles Denk
1989.012 Breast Cancer Awareness Study Steven Finkel
1989.009 Breast Cancer Screening Study Steven Finkel
1989.007 Exit Interviews UVA Graduating Students
1989.006 Report Card on Albemarle Schools
1989.0053 Student Assessment Survey Steven Finkel
1989.0052 Student Assessment Survey Steven Finkel
1989.0051 Student Assessment Survey Steven Finkel
1989.003 The 1989 Virginia Poll Tom Guterbock
1989.002 Louisa County Housing Survey
1989.001 Needs of People with Disabilities in Charlottesville
1988.002 Urban Transit Survey - Jefferson area Community Census Tom Guterbock
1988.001 Social Needs Survey - Jefferson Area Community Census Tom Guterbock
19.15 Punjab Women's Empowerment in Agriculture - Sherry Mohsin Tom Guterbock
17.10 Fairfax NCS 2017 Client Surveys James Ellis
17.09 LVAD Decision Making - Maureen Metzger Tom Guterbock
17.05 CDA Credential Holders James Ellis
17.03 DCR Outdoors Survey 2017 James Ellis & Tom Guterbock
17.02 Charlottesville City Employee Survey 2017 James Ellis & Tom Guterbock
17.01 Culpeper Schools Youth Behavior Survey Analysis Tom Guterbock
16.17 ORB International 7-country project 2017 Tom Guterbock
16.14 UVa Transportation Mode Split Survey James Ellis
16.13 UVa Facilities Management Customer Survey
16.12 CTE Completers 2016-2017 James Ellis
16.09 Fairfax County NCS 2016 Client Surveys James Ellis
16.08 Foothills Forum Additional Data Analysis Jason Nack & Tom Guterbock
16.07 MIT Digital Workplace Survey James Ellis
16.06 UVa SCPS Military Outreach: Interviews with ESOs Tom Guterbock
16.05 2016 Loudoun County Survey of Residents James Ellis
16.03 VDH Adult Tobacco Survey James Ellis
16.01 Franklin & Marshall College Trustees Survey 2016 Tom Guterbock
15.18 Smartphone data collection: Matt Gerber Questionnaire Critical Review James Ellis