VITA Customer Satisfaction Survey

VITA commissioned the Center for Survey Research (CSR) at the University of Virginia in August 2005 to conduct a survey of in-scope agencies. The purpose of the survey was to assess customer satisfaction with the services provided by VITA. The survey was conducted in two phases. Phase 1 consisted of a pilot study involving semi-structured telephone interviews with a small sample of customers to identify key issues, perceptions, and opportunities to be covered in a census survey. Phase 2 was a web-based survey addressed to all agency directors and IT managers of in-scope agencies. Of the 151 agency directors and IT department managers 89 completed the web-based survey.
Area of Survey Study
Principal Investigator
Survey By Phone
Survey By Web
Survey By Mail
Survey In Person
Project ID
CSR Service Type