DMV Employee Survey

CSR conducted a self-administered mail-out survey which sought to determine the level of satisfaction among DMV employees. Analysis included determining the levels of satisfaction among various employee groups such as job categories, administrations, and demographics. The oral presentation included managerial recommendations based on a priority matrix. Employee satisfaction was at a satisfactory level but left room for improvement. The survey did find significant improvement in satisfaction ratings over the 1998 Governor`s survey.
Year
2000
Area of Survey Study
Principal Investigator
Survey By Phone
No
Survey By Web
No
Survey By Mail
Yes
Survey In Person
No
Project ID
0.012
CSR Service Type