Fairfax DFS Client Satisfaction Survey

The 2005 Fairfax County Department of Family Services (DFS) Customer Satisfaction Survey was conducted during the fall of 2005. Survey packets were mailed to the home ad-dresses of 3 500 DFS customers. The response rate for this survey is 41.9 percent. The questionnarie was available in five languages in addition to English. The purpose of the survey was to assess the level of client satifaction with services provided by DFS and determine the major factors that impact the level of satisfaction.
Sample
Out of sample of 3500 1281 complete
Principal Investigators
David Hartman
Client Name
Fairfax Countuy Department of Family Services
Sponsor
Fairfax County Department of Family Services
Project ID
5.018
Year
2005