DMV Wait-Time Timing Study

The study was designed to obtain estimates of the average median and range of wait times customers spend in line at the information desk. The study was prompted by legislation passed by the 2005 Session of the Virginia General Assembly that requires the Department of Motor Vehicles to determine the effects of reducing or increasing average customer wait times. As part of the effort to determine the wait time DMV commissioned the Center for Survey Research (CSR) University of Virginia to carry out the field study.
Principal Investigators
Tom Guterbock
Client Name
Virginia Department of Motor Vehicles
Sponsor
Virginia Department of Motor Vehicles
Project ID
5.011
Year
2005