DMV Motor Carrier Satisfaction Survey

This is a new survey of Virginia motor carriers who have used DMV services in the last year. The goal is to assess customer satisfaction with visits to DMV offices use of mail services telephone contacts and use of the Internet. Additionally the study sought to assess the understanding of motor carrier regulations and compliance procedures.
Sample
617 Virginia motor carriers
Principal Investigators
Tom Guterbock
Sponsor
Virginia Department of Motor Vehicles
Project ID
1999.018
Year
1999