DMV Customer Satisfaction Survey

This is the third in a series of telephone surveys of Virginia residents who have used DMV services in the last year. The goal is to assess customer satisfaction with visits to DMV offices use of mail services telephone contacts and use of the Internet. This year the survey also measured satisfaction with DMV mobile offices and license agents.
Sample
1213 Virginia residents
Principal Investigators
Tom Guterbock
Sponsor
Virginia Department of Motor Vehicles
Project ID
1999.017
Year
1999