DMV Customer Satisfaction Survey

This is the second in a series of telephone surveys of Virginia residents who have used DMV services in the last year. The goal is to assess customer satisfaction with visits to DMV offices use of mail services telephone contacts and use of the Internet.
Sample
1200 Virginia residents
Principal Investigators
Tom Guterbock & Tom Guterbock
Sponsor
Virginia Department of Motor Vehicles
Project ID
1998.023
Year
1998