Virginia Department of Transportation Customer Satisfaction Survey

CSR conducted a statewide RDD telephone survey asking citizens of Virginia about satisfaction with features of major highways and secondary roads. It also asked how satisfied people were with VDOT’s efforts to maintain the roads. The project called for complex sample design and weighting in order to accurately represent the state’s nine VDOT districts and forty-five residencies. Questions were comparable to those used in a nationwide survey conducted by FHWA in 2000.
Sample
4400 Virginia drivers
Sponsor
Virginia Department of Transportation
Project ID
0.027
Year
2000