DMV Customer Satisfaction Survey

For the fourth consecutive year CSR conducted a survey which sought to determine the level of satisfaction among Virginia residents who have used DMV services during the year previous to the survey. Various modes of delivering the services were investigated including in person telephone mail Touch Tone and Internet. The overall satisfaction levels with the DMV continued to increase although at a slower rate. A slight migration away from using in-person service towards alternatives such as mail and Internet was observed.
1237 Virginia adults who had contacted DMV in the last 12 months
Principal Investigators
Tom Guterbock
Department of Motor Vehicles
Project ID