DMV Customer Satisfaction 2002-2003

Sixth annual, statewide, customer satisfaction survey for users of DMV services. Assessed customer satisfaction with various methods of delivering services, including in-person service at Customer Service Centers, mail, telephone, Touch-Tone, and internet services of DMV. The survey was conducted during a period of reduction in DMV service hours due to cuts in the state`s budget. This year`s survey also included questions on behalf of the Motor Vehicle Dealer Board.
Year
2002
Area of Survey Study
Principal Investigator
Survey By Phone
Yes
Survey By Web
No
Survey By Mail
No
Survey In Person
No
Project ID
2.014
CSR Service Type