Consumer Knowledge and Perceptions Pilot Study

This project used an experimental design to explore whether or not recipients perceive a debt collection letter to be confusing. The survey instrument included an index designed to identify less-sophisticated consumers. After pre-testing by CSR, the Southeast Institute of Research completed interviews in two Virginia cities.
Year
1998
Area of Survey Study
Principal Investigator
Survey By Phone
No
Survey By Web
No
Survey By Mail
No
Survey In Person
No
Project ID
1998.011
CSR Service Type