DMV Customer Satisfaction Telephone Survey

CSR conducted telephone interviews with Virginia residents who have used DMV services in the last year, to assess their satisfaction with visits to DMV offices, use of mail services, telephone contacts, and use of the Internet. Professor David Hartman (Michigan State University) served as co-investigator.
Year
1998
Area of Survey Study
Principal Investigator
Survey By Phone
Yes
Survey By Web
No
Survey By Mail
No
Survey In Person
No
Project ID
1997.017
CSR Service Type